Frequently Asked Questions

Company Name: Precision Garage Door Service of Knoxville

Locations:
10525 Kingston Pike, Ste. E, Knoxville, TN 37922

Website: https://garagedoorsknoxville.com/

Main Phone Number for Customers: (866) 993-5865

Online Booking Link: https://garagedoorsknoxville.com/book-now

Contact Form Link: https://garagedoorsknoxville.com/contact

Customer Service Availability: 24/7 Live Operator
Holidays we're closed:

• New Years day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

National Affiliation: Locally owned and operated, backed by the Precision Door Service national franchise.

Locally owned and operated by Chuck Gatlin.

Business Hours (exact days & times): Service Hours: Monday-Saturday 9 AM-8PM and Sunday, 9:00 AM - 6:00 PM Phone / Contact Hours: 24/7 (calls answered any time) Showroom Hours: Monday - Friday, 8:00 AM - 4:00 PM; Saturday & Sunday- Closed

Yes - we provide emergency service and same-day repair. After hours, customers may call our main line or use the emergency contact for dispatch. 

Primary Service Region: Knoxville Area

Counties Served: Anderson, Blount, Campbell, Claiborne, Cocke, Cumberland, Grainger, Jefferson, Knox, Loudon, Morgan, Roane, Scott, Sevier, & Union Counties.

• Alcoa: 37701
• Andersonville: 37705
• Blaine: 37709
• Briceville: 37710
• Caryville: 37714
• Clairfield: 37715
• Clinton: 37716, 37717
• Coalfield: 37719
• Corryton: 37721
• Cosby: 37722
• Dandridge: 37725
• Duff: 37729
• Eagan: 37730
• Farragut: 37934
• Friendsville: 37737
• Gatlinburg: 37738
• Greenback: 37742
• Harriman: 37748
• Heiskell: 37754
• Huntsville: 37756
• Jacksboro: 37757
• Jellico: 37762
• Kingston: 37763
• Knoxville: 37901, 37902, 37909, 37912, 37914, 37915, 37916, 37917, 37918, 37919, 37920, 37921, 37922, 37923, 37924, 37927, 37928, 37929, 37930, 37931, 37932, 37933, 37938, 37939, 37940, 37950, 37995, 37996, 37997, 37998
• Kodak: 37764
• La Follette: 37766
• Lenoir City: 37771, 37772
• Loudon: 37774
• Louisville: 37777
• Luttrell: 37779
• Maryville: 37801, 37802, 37803, 37804
• Mascot: 37806
• Maynardville: 37807
• Newcomb: 37819
• Norris: 37828
• Oak Ridge: 37830, 37831
• Oliver Springs: 37840
• Philadelphia: 37846
• Pigeon Forge: 37863, 37868
• Pioneer: 37847
• Powell: 37849
• Rockford: 37853
• Rockwood: 37854
• Rocky Top: 37769
• Sevierville: 37862, 37864, 37876
• Seymour: 37865
• Speedwell: 37870
• Strawberry Plains: 37871
• Tallassee: 37878
• Townsend: 37882
• Walland: 37886

Yes, Precision Garage Door Service of Knoxville is fully licensed and insured. Our License #14969372

Precision Door Service's franchise network began in 1997. The local Knoxville Location has been operating since 2008

Yes, customers can book service online via the "Book Now" option on the site. Precision Garage Door | Book An Appointment Online

Our experienced and reliable technicians are experienced professionals who fix garage doors, including: 

• Broken spring replacement. 
• Torsion and Extension springs 
• Cable repair / replacement 
• Roller replacement Panel repair 
• Track alignment, adjustment and Hinge repair 
• Sensor / safety eye repairs 
• Opener repair (common items) 
• Weatherseal replacement 
• Sagging door / balance adjustment 
• Noise Reduction and Tune-ups 
• Emergency Service

Yes, there is a service call fee. It is $65. However, if you authorize a repair and it is over $125, the service fee is waived. No extra charge for nights and weekends. 

Yes, Precision is currently running an online booking special. For a limited time Precision Door is offering a $0 dollar service fee when you book your appointment online. This is a $65 savings. Precision Garage Door | Book An Appointment Online

Once you're satisfied with the appearance of your garage door, we can restore its functionality to like-new condition and in many cases, even better. That's because some high-quality aftermarket parts perform better than the original components. However, if you're unhappy with the door's appearance or insulation performance, it may be more cost-effective and practical to consider a full garage door replacement.

We aim for same-day during regular business hours

We stock a wide range of parts: springs, cables, rollers, hinges, openers and their components. In rare cases for specialty or custom doors, certain parts may require special ordering - but we will inform customers upfront. We can complete the repair in a single visit nearly every time.

Most spring failures result from metal fatigue, extreme temperature cycles, or lack of maintenance (e.g. unlubricated parts). Installing springs safely requires precise measurement, matching spring strength (torque), and proper tools. Our technicians use industry-approved safety procedures, ensure tension is balanced, and test multiple cycles before finishing. We repair both torsion and extension springs.

Signs include:

• Loud bang or snap when opening or closing
• The door opens partially then stops or falls
• Visible gap or separation in the spring
• Uneven or crooked movement
• Door is very heavy to lift manually

The average cost of a garage door spring repair is $330 for a High cycle torsion spring, including parts and professional installation.

We provide free quotes before any work begins, and all repairs are completed by highly trained technicians experienced in both torsion and extension spring systems to ensure safe and reliable operation.

We offer affordable and competitive pricing for 

• Cable replacement 
• Roller/hinge replacement 
• Panel repair or replacement 
• Track Alignment 
• Opener Repair 

Yes. We back our repair work with warranties covering parts and labor for the repaired component (e.g. springs, cables) for a specific period ranging from 1yr to 5yrs on door parts, depending on the repair and 10yrs - 15 yrs on openers. 

We offer a broad selection including: 

• Standard steel doors 
• Carriage house / carriage-style doors 
• Modern contemporary doors 
• Custom wood doors
• Insulated sectional doors 
• Specialty/custom designs

We typically recommend Amarr, CHI and Clopay garage doors because of their durability, warranty and aesthetics. If there is a specific manufacturer that you need, please let us know, as it is likely we can get it for you.

We can do emergency garage door installation within 1 day if we have the garage door in stock and an open schedule appointment. We carry an inventory of the most popular garage doors. Do you offer financing options for new garage doors? If yes, describe briefly. Yes, We have partnered with Greensky to offer flexible payment options for your project.

Yes, customers can view style galleries and options in our online garage door showroom. You can visit Precision Garage Door Designer  You can select up to 7 garage doors by clicking the plus button and get a free quote.

No - new door estimates are free. We also have free scheduled phone quotes available as well.

Yes! We offer a budget-friendly garage door installation option to meet your specific needs.

You can also customize your new door with optional upgrades such as insulation, decorative windows, and premium hardware for an additional cost.

Yes - Knoxville location has a showroom open during weekday hours. It is located at 10525 Kingston Pike, Ste E, Knoxville, TN. 

There are working garage door openers and more than a dozen garage door panel samples. 

Yes - new doors come with manufacturer warranties (for panels, hardware, springs, etc.) plus our workmanship guarantee.

We accept major credit cards (Visa, MasterCard, Discover, American Express) as well as checks and cash.

Yes - we remove and dispose of your old door as part of the installation process.

We install a few different garage door lock types Technician will go over options on-site to determine which garage door lock is the best fit for the customer and their particular garage door.

Yes! We install a full range of Genie® and other Major garage door opener brands.

Our openers include belt-drive, chain-drive, and wall-mount motors — all designed for quiet, reliable performance and built with the latest smart technology and battery backup options.

Symptoms that suggest replacement include: 

• Frequent breakdowns or recurring problems
• The opener is very old and lacks modern safety features 
• It cannot handle the weight/load (e.g. with heavier insulated doors) 
• The cost of repair approaches the cost of a new opener
• Lack of battery backup or smart features that they want

Yes — we install smart openers that include:

• WiFi connectivity / remote control via smartphone
• Battery backup and motion-activated lights
• Energy-efficient motor designs
• Security features (rolling code technology

Yes — common repairs include: 

• Broken gears / sprockets 
• Sensor / photo eye misalignment 
• Remote control / keypad replacements 
• Chain / belt adjustments or replacement 
• Motor repair or replacement 
• Limit / travel adjustments

Yes — our maintenance visits typically include: 

• Inspection of springs, cables, rollers, hinges, and tracks 
• Lubricating moving parts 
• Balancing and safety testing 
• Adjusting limits and travel 
• Checking weather seals and sensors 
• Tightening bolts and hardware

We recommend servicing at least once per year, though in harsher climates or heavy-usage settings, twice annually is ideal.

• Extends the life of springs, cables, rollers, and opener 
• Reduces noise, friction, and wear 
• Prevents unexpected, costly breakdowns 
• Ensures safe and reliable operation 
• Maintains warranty compliance (on many systems)

Our goal has always been simple — to be the best garage door company in every way that matters to our customers.

We start with highly trained, professional technicians who take pride in doing the job right the first time. As a result, we’ve become the most-reviewed garage door company in the area, earning over 2,800 Google reviews and maintaining an impressive 4.9-star rating.

We also understand that when your garage door stops working, time matters. That’s why we offer the fastest service in the industry with our 24-Hour Repair Guarantee.

We stand behind all of our work with a full warranty, giving you complete peace of mind from start to finish.

• Prompt arrival and fast repairs 
• Polite, professional technicians 
• Clear explanations and no hidden fees 
• Quality parts & workmanship 
• Warranty support and follow-through

1. You can book online or call 24/7. 
2. We honor the 24-hour repair guarantee (if within normal hours) or waive the service call fee. 
3. We are locally owned and operated since 2008.
4. We stand behind our work with warranties and use high-quality parts. 
5. Better Business Bureau A+, Knoxville Chamber of Commerce, local awards, manufacturer badges

We aim to be the most reliable, fastest, and most customer-friendly garage door company in East, TN. We believe in transparency, no hidden costs, and full accountability. We are certified with the Better Business Bureau since 2008 with A+ rating. We are an active member in the International Door Association and are owned and operated by a local resident since 2008.

If you have a Google account, please leave a review on Google: For the Knoxville Location: https://g.page/r/Cfo2TLTWHOmtEBM/reviewFor Maryville Location:https://g.page/r/CVfsSqZds65qEBM/review If not, please contact the office for alternative review options.

Following every job, we ask a customer to review our business. You can read these reviews at: https://garagedoorsknoxille.com/reviews