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Patrick Stockton was the tech dispatched to our home today. If he is a sample of the type of techs Prevision hire, then hats off! Patrick was on time and delivered exceptional service. He quickly identified the issues with our garage door and completed the installation with perfection. He went above and beyond with programming extra remotes and a MyQ remote software. Patrick was so professional and so accommodating we will definitely share the experience and recommend Precision without any hesitation.

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We have used them before and were happy with their work.Nick was very efficient and polite. We will definitely choose Precision again. w

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James called before arriving and then arrived on time. Fixed my problem quickly and was extremely professional. Provided me with useful information about my garage doors. Will definitely use Precision again.

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Very informative,helpful and professional

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Excellent service

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Nick was very professional and completed spring and hardware upgrade in a timely manner. Price was higher than expected.

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I called Precision after seeing their excellent reviews online for a broken spring on a 16 year old door. They gave me a same day appointment and actually called to say they could do repair 2.5 hours earlier than promised! The service technician, Josh Compton, fully explained that he could just replace the springs (both sides recommended) and provided the cost. He took the time to show me exactly where the other issues were on the door such as wear and tear on bearings, rollers, and cables. Josh was very informative, knowledgeable, and professional and never tried to upsell me on a complete door overhaul. After seeing the deterioration of various parts, I decided to have all components replaced and Josh spent close to two hours overhauling my existing door all the while explaining what he was doing and why along the way. I feel confident that Precision of Knoxville was the right place to call. In addition, their 5 year warranty on the parts and labor just added to my customer satisfaction level.

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The chat process to set up the appointment was very simple. The technician was 10 minutes early and called ahead of time. Very pleased with the service.

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Appreciated great service thanks

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The technician, Chris, did a thorough evaluation of the damage. Even though the door can not be repaired by Precision, as it is a "commercial" model, there were valuable inputs from Chris. Based upon this encounter, if I ever have need for residential garage door repair or installation, I would not hesitate to call Precision. Thank you.

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Your repairman called and came promptly. He knew what to do, did it quickly and was very polite. There was no charge and the door is working well now. I was very pleased.

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Excellent service Quick response Technician (Patrick) arrived within time provided and very professional. Checked out issue with garage door and explained options to correct. Repaired door. Definitely pleased and will recommend to others.

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So I didnt get to use Precision to fix my garage because my home builder used a different company. I still want to write a review on my experience. Tommy came by the house and looked at the damage. Three panels had to be replaced or the whole unit. He gave me the estimates for both which allowed me to make an informed decision. He then explained why it may be better to go the people that installed the door because it would look better. And I can tell you I appreciated that because it was the right thing to do. He then let me know if anything else needed to be replaced to call Precision. When its time to have a spring replaced you know who I will be calling. This experience has ensured that I will use this company going forward. Its the little things that make the difference, and you have gained a customer for the future. Thank you.

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Sherry and Josh were great getting us serviced first thing in the morning. Josh knowledge and informative friendly manner was greatly appreciated. Thank you! Will recommend to our neighbors.

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Patrick is a consummate professional. He's obviously well versed in his profession and shoots straight from the hip. I truly believe he is truthful, trustworthy and a man of his word. I'm very pleased with the work he performed and will certainly recommend him and your company if the need should arise.

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I purchased a new garage door and opener to be installed. Disaster installation as installer cut my alarm system plug off of it's cord and threw it away and shoved the cord up into the ceiling of the garage. I found out a couple of days later when the alarm battery backup went dead. When the alarm company came we discovered the problem. I will still give the company a good rating since they did fix the situation and apologized. I would not hold a company responsible for every act that an employee makes as I am confident that they will take care of that problem too. Overall, I do have and excellent product that works well and was fairly priced.

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Josh, our tech, came promptly, as he said he would. Found the problem, quickly & took care of it. Will always call Precision Door. They do what they say.

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Josh called 30 minutes prior to arrival......fast, courteous and efficient installation. We'll, certainly, suggest Precision Garage Door of Knoxville to anyone in need of garage door services.

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great service, nice men who work hard to get thing done. Appreciate their time getting us in quickly. Tom and Leslie Taylor

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Josh immediately analyzed and fixed the problem. Very prompt and efficient.

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Nick arrived as scheduled and examined problem promptly. His diagnosis seems to have cured the problem. I would use Precision again.

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Chose Precision because they replaced the spring on one of my doors a couple of years ago and I was pleased with their service. This time, one of the openers was apparently fried in a power surge. They came out on a Saturday morning on Memorial Day weekend and diagnosed the problem quickly, giving me two options for repair. I chose to replace the opener. I asked them to install the new opener on the double door, as the new one was more powerful than the one that was there (and still worked), and move the old one from the double door to the single door. The two techs did that and installed the interior button, exterior remote and safety sensors in about an hour, maybe less. The new opener is so quiet I thought it wasn't working the first few times I opened the door. I was, again, very pleased with their service and will use them again, which hopefully won't be for a while.

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Professional every step...sent them a message on a holiday and they called me within minutes of receiving the message...scheduled an appointment for the next day called to alert me they were on the way explained the options completed the job all is well..

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The Precision Team is worthy of anyone's business. Our garage door had been leaking and collecting water in the home purchased, called them, their response was quick. They sent the salesman out to assess the situation. No attempt to force sell, gave us all the options, and a time frame. To our surprise, they were earlier than expected. Fantastic Job! Called again about a month later to install a garage threshold. Customer Service and Response from precision is above average. Highly Recommend!

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5 Star rating, would be higher, but you gave no more stars. All my communications with you were handled in a professional manner. The installation of the door was a great teaching lesson in team work. I am a retired engineer, so I was their worst night mare, I watched the whole process, I did keep my mouth shut except for one questions, which was answered to my satisfaction. Each of the two installers had there job to do with very little overlap, no wasted motion or time, no standing around, just got to work and had the task done to my satisfaction. I picked you guys at random, and I am glad I did. Yes, if any one needs a door worked on you will be my recommendation. Thank you. John Stang, Lenoir City, TN

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Tom Travis was prompt, friendly and professional in installing a new garage door opener and auxiliary equipment. I would highly recommend this company and Tom, the technician.

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Excellent service provided by Josh. He arrived within 20 minutes of my phone call. Explained the problem, provided an estimate, and competed the work. Very professional. Made sure everything was clean and working before he left. Also suggested appropriate maintenance schedule to keep the doors working smoothly. I would highly recommend this company and particularly, Josh, to provide services.

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-Really appreciated the helpfulness and kindness of Tom. I will definitely continue to call on you again if I have trouble. You try to do things right, which is rare these days!

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Patrick was on time, courteous and professional. He clearly explained issues with the garage door and was finished sooner than expected. So very glad my first call secured confidence that we chose the right company to repair our garage door.

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Josh did a great and professional job.