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about Precision Garage Door in:
Oak Ridge, TN
Precision Garage Door of Knoxvillehas received 122 reviews, averaging 4.97 Stars:
Oak Ridge, TN
Oak Ridge, TN
My garage door tension spring broke on a Friday morning. I called Precision about 9 am and they scheduled a technician to come by between 1 and 3 pm. The technician, Michael, called and gave me a 30 minute warning that he would be arriving about 1:40 pm. He was right on time. He was very professional while explaining what he was going to check, along with the obvious broken spring. After checking everything, he came back with 3 estimates, low to high; 1. Fix the spring and a couple other things, 2. replace a few more things that could fail eventually, or 3. do a full replacement of the bar, spring, bearings, wire etc. I discussed the likelihood of parts failures and decided to go with the first choice. I appreciated that he gave me the options without being pushy about the up-sale options. Once I gave him the go he started and finished in such a short amount of time that I didn't even look at a clock. The door works great. If he was here more than an hour and 15 minutes, I would be shocked.
- Charles Davis
Oak Ridge, TN
Chuck was fast efficient and professional. We'll use again.
- Earl Greene
Oak Ridge, TN
Awesome service called they were there within a hour
- Bob Harvey
Product:
Oak Ridge, TN
Saw advertisement on tv. My wife loves how quite the door closes and opens. The service man was polite and knew about garage doors. He told us what we needed and price before he began his repairs.
- Wayne Huckaby
Oak Ridge, TN
The technician came on the same day I called and completed an assessment of what had gone wrong with my garage door. Within an hour he replaced a broken spring, replaced the bottom brackets and 'freed' my car from the garage.
- Susan Woods
Product:
Oak Ridge, TN
Working with Precision was a great experience. When my door failed, they were able to get a tech to my house quickly. He did a very comprehensive job and my door is in excellent shape!
- Arlene Garrison
Oak Ridge, TN
The technicians that serviced my garage door were friendly and understood the problem. They offered solutions to address the problem and answered all my questions. Upon completion they detailed the new equipment and demonstrated how it worked.
- Steven Mcclanahan
Product:
Oak Ridge, TN
I was impressed with the web site and its speedy chat option. The price for a tech visit was less than half of one of their competitors. I was also impressed with the person who fielded my phone call and collected my info. The techs who arrived were very knowledgeable about my 29 yr old garage door system. Sadly, it seems that just loosing the photo sensors means the entire lift system has to be replaced because my Allistar lift is too old to get replacement eyes for. The tech gave me a quick estimate on the spot for a new motor and springs (springs because of a jerry-rigged system due to added door weight). They might have been spared a trip if my info about the age and make of my system had been passed along. They could have just quoted an opener replacement since the techs knew they could not fix the old system. Nevertheless, I was happy to get their opinion and advice. I'll have to think about the $923 replacement cost for the opener.
- Don Barkman
Oak Ridge, TN
A spring broke on my door, and I called Precision to make an appointment for getting it repaired. Little did I know that they would get there the day it broke and get it fixed so I could get out of my garage. It was very easy dealing with everyone, especially Josh who came to do the repair. I'd recommend Precision to anyone who needs service or a new door or opener.
- Sally Moyer
Oak Ridge, TN
Great same-day service. The service tech was at the house within an hour or so of my call. James was very professional and explained what was going on with my garage door. Gave me options and pricing on fixing the garage door opener and various components. Within a couple of hours, I had a new garage door opener that is quiet and has several features that the old garage opener did not. James explained the new features and made sure I understood the features before leaving. Great, fast service. Highly recommend!
- Steve Lape
Oak Ridge, TN
I had a broken spring...couldn't get out of the garage...called ya'll and Raymond arrived within three hours...did a terrific job...very professional and courteous! Fair price for fast quality work...kudos to Raymond and your service team.
- Paul Hebert
Product:
Oak Ridge, TN
From the first line of chat, till Raymond finished my project…I enjoyed the service, quality and professionalism of the entire experience. From start to finish < 3 hours…amazing. The website stated it as it happened. Raymond and the chat service were top notch..efficient and knowledgeable. Thank you for a Great Product.
- Loy Miller
Product:
Oak Ridge, TN
The garage door repair went great, service fast and timely but was disappointed that the $15 coupon for repair wasn't honored.
- Peggy Tague
Oak Ridge, TN
Responded in less than 2 hours. Our door was over 20 years old and a mess. Alex assessed the situation and give me options on repairs. Went for the best and now we, essentially have a new system. Works great. Very well done.
- Richard Hinson
Product:
Oak Ridge, TN
I have used Precision Door many times. I have always been very happy with the response to my needs. This service call was no different. The tech was spot on with the fix. I can always count on Precision Door to do job right.
- James Thursby
Oak Ridge, TN
Great job - diagnosed and installed replacement operator and opener. Very pleased w/Raymond (the technician) and the new opener!! Thank you!!
- Malinda C.
Product:
Oak Ridge, TN
Michael did an excellent job
- Sharon Blackburn
Product:
Oak Ridge, TN
I chose Precision Door because of their workmanship. They are very responsive and professional. They have performed work and services at several homes in my neighborhood. While I have had a couple very minor things since my installation, they have been very responsive and in a timely manner.
- Edwena Crowe
Oak Ridge, TN
Michael Hall gave us prompt & professional service. He was courteous and took the time to explain what was wrong with MY garage door opener, and he educated me on the products available to replace it. He WAS NOT pushy and even encouraged me to get a second estimate if I wished. He performed the job in a timely manner. Overall, it was a GREAT experience in working with Michael- I would certainly use him and Precision Door again.
- Juli Sharp
Oak Ridge, TN
Michael Hall just completed the replacement of our garage door opener battery backup as well as performing general maintenance included a spring adjustment and general lubrication. He conducted himself very professionally, diagnosed the problem quickly, and was well prepared to complete all aspects of the work he performed. In general we have been very pleased with our Precision Garage Door Opener and the service that's been provided.
- Terry & pam Allen
Oak Ridge, TN
Wow, amazing service that completely exceeded my expectations. I called a little after 8:00 am, scheduled a visit for 3:00 pm. Tech shows up a little early (I know, when was the last that happened?) , he diagnosed the problem, gave me a detailed quote (that I accepted), then he stays and fixes everything on the spot. He finished in about an hour, gave me an itemized bill, I paid him through his tablet and boom! Garage door repaired and the whole thing was done in 7 hours. Unheard of these days. Excellent work all around.
- Jeff Miller
Oak Ridge, TN
Very pleased with Chuck's service. He corrected my problem with garage door.
- George Cagley
Oak Ridge, TN
Thank-you for the fast and reliable response to my problem. Your service men are always friendly and professional.
- Dan Colwell
Oak Ridge, TN
My door was damaged by my car backing in before it was fully open. Called Precision Door in the morning and two technicians showed up 4 hours later. They recommended some new parts and general servicing at a reasonable price. The job was done quickly and the door works better than before.
- James Frigiola
Oak Ridge, TN
Josh arrived on time, and in a couple of hours, totally remade a badly damaged door hit by my vehicle. He replaced old springs, replaced damaged struts and cables, reinforced the panels, and fixed the alignment. He was professional, efficient, polite and seemed totally dedicated to doing an excellent job that I would be pleased with. I would definitely recommend Precision.
- Dorothy Thompson
Oak Ridge, TN
We enjoyed our consultation with Tommy. He answered all of our questions and was very pleasant and professional.
- Marlena Clark
Oak Ridge, TN
Chris came out for a service call...my wife had inquired about a new key bad opener...she had talked to a manager and was informed that there was a variety of choices to choose to replace our old key pad....There isn't...Chris was extremely polite and courteous and apologized for the confusion... Ya'll are lucky to have an individual the caliber of Chris working for your organization. Definitely will use ya'll in the future when needed...Paul
- Paul Hebert
Oak Ridge, TN
Great job! Thanks for going the extra mile for me!
- Diana Kidder
Oak Ridge, TN
I initially chose Precision because they had service available on Saturday. Technician Chris B. arrived on time, was extremely efficient, thorough and professional in taking all the necessary measurements, providing information, answering my questions, and placing the order for the new door. Jon and Adam were also very professional and efficient when they removed the old door and rails and installed the new. They cleaned up everything, reconnected the opener, and everything works perfectly. I will definitely use Precision in the future!
- Greg Livengood
Product:
(865) 643-8587
(865) 643-8587(865) 268-4051
(865) 268-4051(865) 275-5643
(865) 275-5643(865) 408-8914
(865) 408-8914(865) 512-6675
(865) 512-6675(865) 816-9766
(865) 816-9766(865) 268-4051
(865) 268-4051(865) 275-5643
(865) 275-5643(423) 536-9835
(423) 536-9835(865) 512-6675
(865) 512-6675(865) 408-8914
(865) 408-8914(865) 816-9766
(865) 816-9766
This is the second time we have used Precision Door Service. The same technician who serviced our door 7 years ago came today and I think that says a lot about a company when they keep employees happy. He was courteous and knowledgeable and completed the work quickly. Our new door is quiet and works great!
- Kate Kerekes