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Thomas W's Bio:
I'm 37 years old. I grew up in Knoxville and have been fixing garage doors my entire adult life. When I'm not working, I enjoy spending time with my two children.
Knoxville, TN
Oak Ridge, TN
Received next day service (our choice of time). Technician Thomas Wright not only fixed the problem with the door, but at our request replaced all the old and worn door hardware. It's like having a new garage door. Thanks Thomas!
- Curt Goff
Marlow, TN
After the repair I was extremely shocked at what I was charged for 1 spring and 1 set of cables. 450.00 for that seems really high. I could have ordered and installed my self for way less, and I am well versed in on this type of repair. Extremely dissatisfied and for futher work will check out other companies
- Gregory Longden
Knoxville, TN
Thomas Wright provided excellent service. He promptly identified the problem (which did not require any repair), explained the issue thoroughly, and checked the settings to ensure appropriate function. He was very courteous and is an excellent representative of your company.
- Brent Grishkin
Knoxville, TN
I worked with Thomas, who was very polite and professional. I sent him a follow-up email asking when do I schedule the service call, and sent it to two other addresses as well: sales@ and service@ but they all bounced back. You do not make it easy to communicate - please provide some form of email address.
- Jim Kennedy
Knoxville, TN
Thomas and the other technician fixed my garage door quickly and efficiently - it works now! They were very nice in answering my questions and explaining the procedure to me. I appreciate the fact that you responded to me so quickly, even though I called on Sunday evening.
- Julia P
Knoxville, TN
We called on a holiday & within 12 hours Thomas Wright came & fixed the issue in an hour. The response & service was excellent.
- Paul Johnson
Knoxville, TN
Thomas W. was great, he came in and identified the issue within minutes and had a full repair kit on my outdated system in no time. Give Precision Garage Door Service a call, they were here same day within 2 hours!
- Tanner Trammel
Marlow, TN
All people were most knowledgeable and courteous and most professional in every way. The experience far exceeded my expectations and I am so glad I paid attention to your excellent TV ads!
- Nancy Vanderlan
Knoxville, TN
We chose precision Door Service because we wanted the repair performed on the same day the spring failed and you were recommended on our neighborhood website. Our technician was Thomas W., he arrived in approximately one hour from the time we called for the repair. He was very professional and courteous and explained what was in need of repair quickly. The repair was completed in approximately one hour and he explained in detail the work that had been performed and pointed out what parts were replaced during the repair. The work area was cleaned up thoroughly. This was an excellent performance and we would definitely recommend Precision Garage Door Service. H.& J. Walker
- Helen Walker
Vonore, TN
Called Precision around 145pm as roller had sheared off from door and needed door repair. All three doors actually were older and I knew needed service so I took the opportunity to not only fix one but also adjust other two. I was told they could have someone here between 2-4 pm and sure enough Thomas arrived at 3pm having called me while on his way with estimated ETA. Thomas is very professional and courteous and easy to work with. He was able to not only repair the inoperable door but also advise on some other adjustments to improve functionality of all doors which I gladly appreciated. Very easy to work with and would highly recommend Precision.
- Jerry T
Knoxville, TN
Scott Lis came to my house and did an amazing job on explaining me what would need to be done on repairing the garage door. He was so professional in how he communicated with me. I look forward to having him come and fix my garage. Any company would be proud to have him represent their company. He was extremely down to earth and professional. It definitely was a pleasant surprise to have him come here.
- Clay Wright
Heiskell, TN
Highly recommend Precision Garage Door Service. So easy and convenient to schedule a time on their website for someone to look at our garage door. A time was scheduled for the next day. Technician called prior to arriving to let me know how long he would be and showed up as stated. Very friendly, professional and knowledgeable. The technician was prompt at determining the problem. The garage door opener was replaced in a very timely matter.
- Rebecca Parker
Vonore, TN
Very appreciative with your speedy response to a broken Garage door spring. Your technician, Thomas Wright was at our door in a few hours. Given the age of our garage doors we decided that a total overhaul was needed for both doors. The work was expertly completed in a timely manner. I will highly recommend your company for an outstanding job.
- Elsa Baumann
Knoxville, TN
Very professional and knowledgeable.
- Jan Meridieth
Knoxville, TN
Chose your company online I saw that you did weekend work. You also let the customer know who's coming out. It was easy to set up an appointment and same day service. Thomas did an excellent job on the assembly. It works much better now and very quiet.
- C Faith
Corryton, TN
Price ended up being higher than quoted over than phone as tech found additional things wrong, but overall service was excellent and tech was extremely nice and efficient and cleaned everything up when finished. I would defiantly recommend this company.
- Debbie Carter
Seymour, TN
Excellent service. Was here at the scheduled time. Pointed out repairs needed and once completed showed us all the repairs that were done per our discussion. Thomas was very professional and informative.
- Alice Turner
Rockwood, TN
Very very pleased with the quality of parts and the professionalism of my repairman. He was polite and knowledgeable of his service. He wasted no time getting started and work with the skill one would expect. Great to see skill professionals still exist. Im a new customer that will be calling in the future when and if trouble should arrive. Thank You, Jim
- James Turner
Knoxville, TN
Service was extremely good. They came out within 1 hour and fixed everything in 30 minutes. The only problem I have is the over charging of parts. Payed 300$ for 10 garage rollers and they kept my old ones. That is just not good business, I understand people have to make money, but come on, $300for 10 rollers? Then there was a $25 shop fee??? And $49.95 Service call fee, and a $270 reset the garage fee. I really do appreciate the excellent service, but I think those charges other than the reset fee and the service call fee , make me wish I had called someone else.
- Frank Talo
Maryville, TN
Thank you for the quick response and walking me through what needed to be done to fix this correctly.
- Michelle Mcconnell
Loudon, TN
Even though Thomas was running late, he was very gracious and smiled when he arrived. He explained to me what he found and what work was needed. He not only replaced the broken springs but also replaced the cable, rollers etc. He also mentioned that the opener was in need of replacement and would eventually fail. Just something for me to be watchful for.
- Ken Podgorski
Loudon, TN
Thomas Wright arrived promptly and with a grcaious smile remedied the problem. He was an absolute delight. I have used your company in the past and we have always been most pleased with the service rendered as well as the technician performing the repair. Alexandra M. Madsen
- Alexandra Madsen
Maryville, TN
Very efficient and time took to do repairs was great.
- Sarah Shuler
Knoxville, TN
good job
- Roy Gaylor
Seymour, TN
Awesome company. Called on a Sunday night and had an appointment for Monday. Very knowledgeable and professional installer. Repaired our door in record time and was very patient to answer all questions! I would recommend them without hesitation. Purchased new springs, cables - basically a complete overhaul.
- Penny Bever
Maryville, TN
This is my second time having Precision coming out to fix my Garage. 2/2 they are amazing with 100% customer satisfaction because they are honest, and got the job fixed in a timely manner, great customer communication when they are going to arrive within the appointment time frame. I usually stick with the same person that provides good service; however, they were backed up and the Manager Thomas stepped up and helped his employees with the work load. That says a lot about the Company that they just don’t only care about the the customers, but they care about the employees. Thank you Thomas for your amazing work on fixing my car garage and your team members assistances to help get it the job done fast.
- Helena Thordesen
Knoxville, TN
The experience I had was wonderful. The technician not only arrived at the appointed time, but carried out the work with great professionalism. I had contacted other vendors that afternoon; none responded to my call. I was surprised when someone responded when I called your company, and even more surprised when they said a technician could come out that evening. My wife and I were and continue to be very pleased with this experience.
- Ricardo Gracia
Thank you for the 5 star rating. Precision Door appreciates your business and feedback on your service experience. It is our pleasure to serve you.
Maryville, TN
Arrived on time. Quickly assessed problem with garage door opener. Had to order parts, but returned the next business day to repair door. Repairman was very professional.
- JT Grevin
Thank you for the 4 star review. Precision Door appreciates your business and feedback.
Loudon, TN
Thomas checked out the door and hardware prior to replacing the springs. He was very thorough and explained the problem areas and recommended various solutions.
- Carl Grassi
Thank you for the 5 star rating. Precision Door appreciates your business and feedback.
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(865) 408-8914(865) 816-9766
(865) 816-9766
This was the third time using their company over the 30 or so years and just as pleased as the first time. They are on time, do super work and their prices very reasonable. I would recommend them to anyone!!
- Edward Heath