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Read what people are saying
about Precision Garage Door

Precision Garage Door of Knoxville
has received 1479 reviews, averaging 4.95 Stars:
Review:

I called for repair of broken spring and estimate on new opener. It was about 11:45 am I told the lady on the phone it was not an emergency and if needed we could wait a couple days. She was very nice and said they would have a tech at our house between 3 - 5 pm.The tech called at about 2:00 pm and said he would arrive around 2:30 he came and replaced both springs all rollers, pulleys, cables, and put a new opener up and was gone by 5:15.
Robert Nixon
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Review:

On time/came exactly when they said and called ahead. Replaced springs, cables, bearing and wheels and adjusted remote. Doors are like brand new and Patrick the technician worked hard to complete 2 doors in a little over two hours. Took time to explain everything and what to expect once work was performed. Would use Precision again and recommend their services.
Ed Scram
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and recommendation. It was our pleasure to serve you.

Patrick Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Chuck: Here's a topic...Communication Breakdown. I called and scheduled an appointment with a gal that answers your phone on June 13. I choose June 15 for the installment date (replacing an opener for single door). I specifically requested a Liftmaster opener (I have it on my double door that you guys replaced a couple of years ago - - very satisfied!). James G shows up, I take off from work and...He has no Liftmaster on his truck...(James G was very professional and gave me a quote for the Liftmaster). He profusely apologized and said someone would call me Monday (June 18) to schedule a new appointment...Have not been contacted as of June 19...
Paul Hebert
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and honest feedback. I apologize for the miscommunication with our call center. There was no mention of the Liftmaster motor on the work order for James G. I'm glad we were able to schedule you for June 19th for the installation. Please contact us if we can be of further assistance.

James G Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

definitev 5 star..quick friendly and efficient.....ty cdb please forward me a receipt as i accidently de;leted one that was sent oops THANK YOU
Cynthia Dion-benton
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback. I forwarded you another copy of your receipt. It was our pleasure to serve you.

Nick Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Excellent job. Quick and precise!
Rufus Huffaker
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback. It was our pleasure to serve you.

Patrick Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

Five star service for sure. Called and made appt in the morning and the technician called 35 minutes ahead of time to alert me to time of arrival (exactly on time). Diagnosed the problem in 2 minutes and fixed it in 5. Very courteous and will definitely call this company again.
Bill Lockett
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback. We look forward to serving you in the future.

James G Service Provided:
Garage Door Repair
Technician:
Review:

As always the technician and the service were top notch.
Ken Knight
A Response from: Chuck

Thank you for the 5 star review. Precision Door appreciates your business and feedback. It was our pleasure to serve you.

James G Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

James was the technician who did the work for us. I appreciated that he called about 25 minutes before his arrival to let us know he was on his way. When he arrived, he was the consummate professional...respectful, kind, and knowledgable. We had an older system that, frankly, was not worth repairing. James confirmed this, but did not pressure us into our decision to replace the opener as well as the springs. Once we decided what needed to be done, he went straight to work and did not stop until it was completed...and, he had a great attitude throughout. We are very happy with Precision Door, and especially with James.
Jeff Maitlen
A Response from: s

Thank you for the 5 star review. Precision Door appreciates your business and feedback on our technician, James. It was our pleasure to serve you.

James Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

Chuck did a great job! Sorry for the late response but you are in my cell phone as a go-to business.
Kimberly Brown
A Response from: Chuck

Thank you for the 5 star review. Precision Door appreciates your business and feedback. It was our pleasure to serve you.

Josh C Service Provided:
Garage Door Repair
Product:
Opener
Technician:
Review:

Nick was very courteous, professional and thorough. Service call was handled same day of our call...amazing! He called 20 minutes before arrival & was prompt & quick to get the job done. Thank you for a great experience.
Jami Gredig
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback. It was our pleasure to provide same day service.

Nick Service Provided:
Garage Door Opener Repair
Technician:
Review:

WOW!! Great job and fast too. I called about our door and Josh was out within a couple hours, he had all the parts on the truck and fixed within another hour. Unbelievable service. Thank you, Dan Sylvester, Maryville
Dan Sylvester
A Response from: Chuck

Thank you for the 5 star rating. Precision Door appreciates your feedback on Josh and business. It is important to us to provide 24/7 LIVE customer service so we can respond to our customer's needs immediately. It is our pleasure to serve you.

Josh C Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

5 stars. Door sensors replaced. Tech was timely, polite and knowledgeable in his profession. I would definitely utilize this company again.
Mark May
A Response from: Chuck

Thank you for the 5 star rating. Precision Door appreciates your feedback and business. It is our pleasure to serve you.

Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Review:

Please submit a itemized copy of my purchase as per my request thank you for your prompt response
Bernard Perkins
Tommy Service Provided:
Garage Door Repair
Technician:
Review:

We selected Precision because of the excellent service you provided earlier this week to our neighbor who had her garage door repaired. James Wells did the work on our garage door. He was extremely open and informative about the items which needed to be replaced. The builder of this condo complex installed the two stall doors which were serviced by only one spring. Mr. Wells was very efficient and left the work area neat and tidy.
Renate & Robert Byrus
James Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

I picked your business out of the yellow pages for the military discount, and I'm glad I did. Josh called in, was on time and in about an hour had the garage door operating again. If he is an example of your whole staff and crews, you have nothing to worry about. Very professional, even explained how to lubricate the rollers and hinges, if its needed. Extremely pleased and satisfied with his performance and knowledge of my garage door.
James J Speed, MSgt USAF (Ret)
Service Provided:
Broken Garage Door Spring Repair
Review:

I give a five star rating without hesitation. The staff was professional and efficient from start to finish with the same day service being critical in my case. I especially commend James, who spent the time to not only do the job right but also explain each step. He got the door working in little time and pointed out what potential problems to look for in the future. When the time comes for a replacement, I will certainly call Precision.
Robert Kendrick
Service Provided:
Garage Door Repair
Review:

Prompt, experienced and reasonable.
Charles Beltz
Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

I scheduled an appointment to get an estimate on how much it would cost to replace our old wooden garage doors. James G. called and said he was running ahead of schedule and if I did not mind would come out earlier than my schedule time, which I thought was great. When he arrived he was well dressed and very friendly. He introduced himself and shook my hand. I told him what kind of doors we would like and the color, he never tried to persuade me to buy different doors but instead gave me an estimate on the doors we wanted. He did tell me about an extended lifetime warranty they offered and I made the decision to go with it because it was a good deal. He was up and front with me that if the doors were not in stock it could take up to three weeks to get them in, he also explained about how long it would take to actually install the doors. I was very happy with the price and James G. telling me step by step about the price of the doors and the installation. I would definitely recommend this company to family and friends.
Linda Etheridge
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Service was fast, called one afternoon and they were out the next morning. Service man was polite, friendly and efficient. I have used this company on several of my rental housed with great satisfaction and would recommend them to anyone thinking of repairing or replacing their garage door.
Dorina Devaughn
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Review:

always willing to listen to what you need. Not a pushy sales pitch.
David Ogrod
Tommy Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Precision was professional and very thorough. Noticed that the original installers had installed the wrong torsion springs and also the tracks were not aligned properly. With in 1 1/2 hours they had the springs fixed and the garage door realigned. It has never sounded this quiet and work so smooth. We will only be dealing with Precision in the future, but hopefully we will not need them for 10 years.
Jerome Moore
Service Provided:
Broken Garage Door Spring Repair
Review:

Technician professional, arrived when he said he would. Efficiently replaced our ancient garage door opener parts in less than 3 hours.
Bonnie Young
Service Provided:
Garage Door Opener Install
Product:
Springs
Review:

SUPER SERVICE!!!! 0730 CALLED---1000 AM --DOOR REPAIRED!!! GREAT GUY, JAMES!! THANK YOU, JOHN
John Hunt
James Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Excellent service with professional technician installation.
John Lyons
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I called Precision this morning at 9am about wiring trouble to my sensors. They informed me that they would have a technician there between 11am and 1 pm. The technician(Josh)arrived about 1110am. He required my sensors and now my garage door opener is working fantastic.
Charles Buford
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback on Josh. Happy to hear your garage door is working fantastic!

Josh C Service Provided:
Garage Door Opener Repair
Technician:
Review:

5 star rating
Dee Coppock
A Response from: Sandy

Thank you for the 5 star review. It is our pleasure to serve you.

Service Provided:
Garage Door Opener Repair
Review:

Called to alert me that he would be 30 minutes late. Josh was friendly and quickly fixed the problem as well as address several other marginal issues.
Dan Davis
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback. It is our pleasure to serve you.

Josh C Service Provided:
Garage Door Opener Repair
Technician:
Review:

I was very happy with our service and the replacement of our garage door. Our garage door broke and we called the next morning and someone came out a couple of hours later. We needed to have our garage door replaced. Patrick was nice enough to help us get the door to close till they could come and replace the door. The 2 employees who installed our new door was very nice and fast on the install. I would highly recommend Precision to anyone and will definitely will use you again. Thank you!
Ken Cunningham
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your feedback and recommendation to others. We're happy to come back out anytime you need us.

Patrick Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

I needed a tension spring replaced. The technician checked the other components of the door and made recommendations for added repairs. I went with just the spring and hen had the job done in about 30 minutes. Good job with reasonable price.
Charles Higgins
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback on our service and pricing. It is our pleasure to serve you.

James Service Provided:
Garage Door Repair
Technician:
Review:

the guys were on time and were professional
Marnie Barnes
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback.

James Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
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