Garage Door Repair in Knoxville - Page 2

Steve Archer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Trevor called me 1/2 hour before arriving to our appointment as I requested. He was courteous, friendly, and professional. I appreciated his explanation to the problem we had. He demonstrated by cycling the garage door a couple of times to assure us that the door was operating as it should. He further explained that his report would explain everything as well. Nice guy! Demonstrated a positive attitude for his company. Highly recommend the company and especially Trevor. Great job!

Kelly S

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thomas Wright did an excellent service. He is very compassionate and kind and is very knowledgable in his expertise. Highly recommend him.

Liz Thompson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Awesome service, right on time, friendly all around great guy!! I have already recommended you to my neighbors!!

Melissa Webber

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Loved our technician Thomas Wright. The whole process was so easy and stress free and so quick!

Gray James

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Trevor did a fabulous job. He explained everything I needed, was very helpful, very polite, and professional. The same day service was a large reason I choose this company. And they definitely delivered! I would gladly recommend Trevor to anyone needing a garage door specialist?

John Harris

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quick response, friendly technician

John Venn

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Good service and good job!

Joseph Lochamy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thomas did our 1st Precision installation 13 yrs ago when he was about 25. He did our new installation just now. He remembered me, even mentioning things we discussed 13 yrs ago. Besides having an incredible memory, he was very personable and super professional. The installation was excellent and quick. Highly recommended.

Drew Bynum

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Although this review is overdue, I wanted to commend the technician who performed the work at my home June 5, 2026. Chris Pease provided outstanding service. He was professional, punctual, and courteous throughout the visit. He clearly explained the necessary repairs to my garage door and completed the work on schedule. Chris exemplifies true professionalism, and I will not hesitate to use your services again. Thanks!

Adam Barry

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had a fantastic experience with Peyton from Precision Garage Doors! I was so impressed that they were able to come out the same day, within just a few hours of my call. Peyton quickly diagnosed the problem and had our garage door fixed and working properly in no time. Beyond the fast and professional service, Peyton was incredibly friendly, kind, and helpful, which made the whole experience even better. It’s refreshing to receive this level of customer service, especially when dealing with an unexpected repair. I would highly recommend Peyton and Precision Garage Doors to anyone in the Knoxville, TN area. Fast, professional, friendly service from start to finish. Thank you, Peyton!

Doug Wilson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Payton is an asset to his company. Job well done. Professional Courteous Efficient Knowledgeable Very Likeable

Edmund Harris

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Good Technician

Charles Haywood

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service!! Arrived on time, courteous, polite, professional, knowledgeable, efficient. Would highly recommend.

Scott Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

3/5 stars There are genuinely good things to say about my experience with Precision. The technician was prompt, courteous, professional, and knowledgeable. The work was completed quickly, my garage door is working properly, and the problems I called about were addressed. He also seemed to make an effort to find available discounts and save me money where he could. From a workmanship and customer-service standpoint, I have no complaints. Unfortunately, I came away from the experience feeling very uncomfortable with the sales and pricing process. I was quoted a little over $2,100 for a fairly extensive hardware overhaul. I asked if the estimate could be sent to me so I could review it independently before authorizing the work, but was told that wasn’t possible. In retrospect, I should have stopped the process there and obtained competing estimates. Instead, I authorized the work, and by the time I reconsidered and asked to hold off, the repair had already begun and the spring tension had been released. Afterward, I researched comparable work and believe I paid roughly $600 more than I reasonably should have expected to pay, even after the discounts that were applied. I understand that Precision positions itself as a premium service and that convenience, prompt availability, quality parts, warranties, and professional technicians have value. I don’t expect the cheapest price in town. But there is a point where premium pricing begins to feel excessive, particularly when the customer isn’t given an opportunity to take the written estimate away and evaluate it before making a four-figure decision. I was also specifically told that the upgraded springs being installed were rated for approximately 55,000 cycles. My final invoice identifies the two installed springs as 20,000-cycle springs. The 100,000-cycle rating shown on the invoice applies to the rollers, not the springs. That discrepancy is disappointing and should not have happened. Ultimately, the door works well, the technician was professional, and I received substantial, legitimate work for my money. This is not a complaint that nothing needed to be repaired or that the work wasn’t performed. My issue is that the combination of very premium pricing, the inability to independently review the estimate before authorizing it, and the discrepancy between what I was told and what the invoice says left me feeling like I had been subjected to a high-pressure sales process and had substantially overpaid. Good work and good service should leave a customer feeling confident about what they purchased. Unfortunately, despite being satisfied with the actual repair, I left feeling like I’d been taken for a ride. That’s why I can’t give the experience more than three stars.

Christen Emert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thomas was great and I will be telling everyone to choose Precision! Thomas was on time, explained exactly what was wrong, and the biggest thing is that I didn’t feel pressured to do anything! He was great!!

Stephanie Tipton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great experience and quick service. They came out the same day and were able to get me taken care of in no time highly recommend them to anyone looking for a garage door repairs or replacement.

Delia Robinson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I've used this company several times and always appreciated the service I received from the phone call reporting my issues all the way to the techs that came out and made my repairs. This recent repair was due to leaving a broom in the track which resulted the door coming off track. I was glad to know it was an easy fix, and while the tech was here, I asked for an estimate for a new system upgrade.

Rena Walters

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service Person-Chris-was on time, professional and a hard worker. He explained all our options-then we decided what we wanted done.

Alex Rice

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was shocked and impressed by Chris Pease's efficiency in fixing our garage door problem early on a Saturday morning. His expertise and professionalism were also well received during a fair quoting process; while continuing to do so during and after completing the job. Kudos!

Theresa Burroughs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Trevor was awesome he did a great job and only repaired what needed to be repaired. Thanks for being honest . Highly recommend your service. Have a great day!

Arthur Gayhart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The Repair person listened to my door situation and then explained what needed to be Done. And what could be done in the future to improve it more. He has a fine quality of listening before he speaks.

Vicky Shelton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was pleasantly surprised by the quick response for a routine service type of appointment. Preston did a great job of explaining how each part of the door functions and problems associated with mine. He was professional, courteous, and mindful of costs to repair/rebuild vs. expense of a new door and gave solid recommendations that made sense, to address all of my concerns. He completed the work efficiently and reviewed end results with me prior to cleaning everything up to ensure my expectations were met. I rarely choose a service provider based on a TV commercial but in this case I'm so glad I did. They truly live up to what they advertise!

Barry Haas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Just moved and garage door wasn't working called Tuesday evening and was fixed the next morning. Patrick said didn't need door and refurbished components. Patrick saved me about 4,000 dollars. Will definitely use Pricision in the future. Thanks again Patrick!!!

Charles Higgins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Good, fast, quick service. Technician was friendly, knowledgeable, and thorough in his work and explanation of system and type of new doors we picked out.

Camille Carter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Hunter did a great job! Provided detailed information about the problem and completed the project within an hour. Very professional and courteous.

Liza or Trever Hutchison

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Super easy to book an appt with a narrow timeframe. Chuck and his team are kind and professional. Derrick got my door working smoothly in no time!

Debby and Don Strock

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Patrick was very professional and knowledgeable regarding the problem with our garage door. He inspected our garage door and explained the issues involved and what the various types of repairs would be needed and there cost. We were satisfied with his assessments and instructed him to repair all the problem areas accordingly. Patrick repaired our garage door in several hours and we are very pleased with the results. We would certainly recommend Patrick and Precison Garage Door Service to anyone needing repairs.

Kevin Kirkland

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional and friendly. Prompt arrival time and great work. Derek was great.

Mike Phillips

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Hunter was our Service Tech. He provided outstanding service, explained everything in detail that he would be doing. Very friendly and very professional. We will be recommending Precision Garage Door to our friends and neighbors.

Joy Plaster

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We have had great experience with Precision. The field workers are always prompt and do great work. Wonderful team work. Thank you Mr. Gatlin for running such a reputable company and thank Derek for doing such a good job today. He was super efficient.