Garage Door Repair in Knoxville - Page 3

Charles Haywood

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service!! Arrived on time, courteous, polite, professional, knowledgeable, efficient. Would highly recommend.

Scott Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

3/5 stars There are genuinely good things to say about my experience with Precision. The technician was prompt, courteous, professional, and knowledgeable. The work was completed quickly, my garage door is working properly, and the problems I called about were addressed. He also seemed to make an effort to find available discounts and save me money where he could. From a workmanship and customer-service standpoint, I have no complaints. Unfortunately, I came away from the experience feeling very uncomfortable with the sales and pricing process. I was quoted a little over $2,100 for a fairly extensive hardware overhaul. I asked if the estimate could be sent to me so I could review it independently before authorizing the work, but was told that wasn’t possible. In retrospect, I should have stopped the process there and obtained competing estimates. Instead, I authorized the work, and by the time I reconsidered and asked to hold off, the repair had already begun and the spring tension had been released. Afterward, I researched comparable work and believe I paid roughly $600 more than I reasonably should have expected to pay, even after the discounts that were applied. I understand that Precision positions itself as a premium service and that convenience, prompt availability, quality parts, warranties, and professional technicians have value. I don’t expect the cheapest price in town. But there is a point where premium pricing begins to feel excessive, particularly when the customer isn’t given an opportunity to take the written estimate away and evaluate it before making a four-figure decision. I was also specifically told that the upgraded springs being installed were rated for approximately 55,000 cycles. My final invoice identifies the two installed springs as 20,000-cycle springs. The 100,000-cycle rating shown on the invoice applies to the rollers, not the springs. That discrepancy is disappointing and should not have happened. Ultimately, the door works well, the technician was professional, and I received substantial, legitimate work for my money. This is not a complaint that nothing needed to be repaired or that the work wasn’t performed. My issue is that the combination of very premium pricing, the inability to independently review the estimate before authorizing it, and the discrepancy between what I was told and what the invoice says left me feeling like I had been subjected to a high-pressure sales process and had substantially overpaid. Good work and good service should leave a customer feeling confident about what they purchased. Unfortunately, despite being satisfied with the actual repair, I left feeling like I’d been taken for a ride. That’s why I can’t give the experience more than three stars.

Christen Emert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thomas was great and I will be telling everyone to choose Precision! Thomas was on time, explained exactly what was wrong, and the biggest thing is that I didn’t feel pressured to do anything! He was great!!

Stephanie Tipton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great experience and quick service. They came out the same day and were able to get me taken care of in no time highly recommend them to anyone looking for a garage door repairs or replacement.

Delia Robinson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I've used this company several times and always appreciated the service I received from the phone call reporting my issues all the way to the techs that came out and made my repairs. This recent repair was due to leaving a broom in the track which resulted the door coming off track. I was glad to know it was an easy fix, and while the tech was here, I asked for an estimate for a new system upgrade.

Rena Walters

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service Person-Chris-was on time, professional and a hard worker. He explained all our options-then we decided what we wanted done.

Alex Rice

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was shocked and impressed by Chris Pease's efficiency in fixing our garage door problem early on a Saturday morning. His expertise and professionalism were also well received during a fair quoting process; while continuing to do so during and after completing the job. Kudos!

Theresa Burroughs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Trevor was awesome he did a great job and only repaired what needed to be repaired. Thanks for being honest . Highly recommend your service. Have a great day!

Arthur Gayhart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The Repair person listened to my door situation and then explained what needed to be Done. And what could be done in the future to improve it more. He has a fine quality of listening before he speaks.

Vicky Shelton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was pleasantly surprised by the quick response for a routine service type of appointment. Preston did a great job of explaining how each part of the door functions and problems associated with mine. He was professional, courteous, and mindful of costs to repair/rebuild vs. expense of a new door and gave solid recommendations that made sense, to address all of my concerns. He completed the work efficiently and reviewed end results with me prior to cleaning everything up to ensure my expectations were met. I rarely choose a service provider based on a TV commercial but in this case I'm so glad I did. They truly live up to what they advertise!

Barry Haas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Just moved and garage door wasn't working called Tuesday evening and was fixed the next morning. Patrick said didn't need door and refurbished components. Patrick saved me about 4,000 dollars. Will definitely use Pricision in the future. Thanks again Patrick!!!

Charles Higgins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Good, fast, quick service. Technician was friendly, knowledgeable, and thorough in his work and explanation of system and type of new doors we picked out.

Camille Carter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Hunter did a great job! Provided detailed information about the problem and completed the project within an hour. Very professional and courteous.

Liza or Trever Hutchison

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Super easy to book an appt with a narrow timeframe. Chuck and his team are kind and professional. Derrick got my door working smoothly in no time!

Debby and Don Strock

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Patrick was very professional and knowledgeable regarding the problem with our garage door. He inspected our garage door and explained the issues involved and what the various types of repairs would be needed and there cost. We were satisfied with his assessments and instructed him to repair all the problem areas accordingly. Patrick repaired our garage door in several hours and we are very pleased with the results. We would certainly recommend Patrick and Precison Garage Door Service to anyone needing repairs.

Kevin Kirkland

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional and friendly. Prompt arrival time and great work. Derek was great.

Mike Phillips

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Hunter was our Service Tech. He provided outstanding service, explained everything in detail that he would be doing. Very friendly and very professional. We will be recommending Precision Garage Door to our friends and neighbors.

Joy Plaster

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We have had great experience with Precision. The field workers are always prompt and do great work. Wonderful team work. Thank you Mr. Gatlin for running such a reputable company and thank Derek for doing such a good job today. He was super efficient.

Sheryl King

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt, courteous, professional work.

Anthony Purcell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Over priced

Steve Bradley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was prompt and very professional. Took his time to explain exactly what he was doing.

Kevin Griffin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Preston was knowledgeable and pleasant to work with. He got the work done in a timely manner and cleaned up thoroughly when work was completed.

Chad Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Patrick was Great! He was very knowledgable and expalined to me all sorts of things about the type springs we had vs other options and how they would work with our motor to help extend the motor life. Worked up multiple quotes for my wife and I to look over before finally making our decsion. He had everything he needed on hand and made the repairs right away. Will be calling Patrick and Precision again if we ever need Grage Door help.

Brenda & Robert Hart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Two new great quality doors were installed today. This is a very good company and we are happy with responsiveness, price, installation, and the quality of the doors.

Courtney Spencer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Highly recommend Precision! Our technician Patrick was so personable and explained everything where I easily understood what needed to be done. He did a great job on our garage door. It is working like new and is so quiet. Will definitely do business with Precision again and request Patrick!

James Hall

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The worker performed an excellent job. I have no complaint

Louise Davidson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

As always, wonderful service by knowledgeable technicians! We have done business with Precision for many years and have trusted the company to give us timely repairs when emergencies arise. This brand new install is the curb appeal home upgrade we needed. So of course, we chose Precision for the job. Thank you so very much!

Marlena Murphy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you so much for the great job done on our garage door. Also thank you for offering veteran's discount

David Yates

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thomas did a great job!

Heather Stewart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Recently purchased a new-to-me home. Within the first two weeks of owning my home, I began experiencing garage door issues. On the interior side of the garage door, there was a Precision Door sticker, so I knew this door had been previously serviced by Precision Door. In a previous Home I owned in the same town, I had a Precision Garage Door installed. My daughter and her husband recently had a Precision garage door installed. All of our experiences have been positive. The young man that serviced my current door proposed three options; least (change out all movable parts), moderate (reinforce the garage door & change out all movable parts), and most expensive (new garage door, including new motor). While my current garage door is not a Precision Door, he reinforced the door and replaced all components to ensure the door would still work optimally with a 7-year warranty. The young man also insured both remotes were in working order (they hadn’t been working for the past week), and he also installed a numeric keypad. I was very happy with all aspects of this Repair. Will absolutely always call Precision Door!