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Read what people are saying
about Precision Garage Door

Precision Garage Door of Knoxville
has received 70 reviews, averaging 4.00 Stars:
1 2 3 4 5
Review:

Honest friendly service

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Thomas T. Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Installer: Thomas T.
Review:

service was fine but I didn't appreciate being told there was a $25 service fee above the $598 quoted on the phone. It was waived but only because I objected.

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Alex Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Alex
Review:

The garage door repair went great, service fast and timely but was disappointed that the $15 coupon for repair wasn't honored.

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Patrick Service Provided:
Garage Door Repair

Technician: Patrick
Review:

I felt that the price was somewhat steep for an hours worth of work. I had to have the spring replaced so didn’t have much chance to shop around. Repair Technician was great

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Patrick Service Provided:
Broken Garage Door Spring Repair

Technician: Patrick
Review:

Had a garage door opener installed by Michael Hall and he was very professional. Made sure everything was operating correctly. Minor issue up front as the appointment time was missed by 3 hours and I had to call in a few times to see where the service person was and on the last call I was told the appointment was cancelled. After a few minutes this error was corrected and Michael arrived about 15 minutes late which was appreciated. Original quote was $538 installed and ended up $600 when done, but everything is working now.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

While he did a good job, got here on time, and did the work quickly and efficiently, I thought it was overpriced. $690 for one door spring, bearings, cables, and rollers, which I don't think I really needed, but to get the warranty, you have to get it all done. (It was $550 just for a new spring and installation, which is what I really needed, and to me that is too high). He was here less than 1 hour. I felt they tried to upcharge me to get me to spend more money. Like the extra parts that I don't think I needed then he also wanted an extra $100 for extra warranty. Otherwise I'd have given them five stars.

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Patrick Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Patrick
Review:

Thank you Adam with great service. Very courteous and patient . Adam also answered any question I asked and also gave my granson some advice on becoming a repairman. Great guy Adam. Janice Mazon.

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Service Provided:
Garage Door Repair

Review:

Precision Garage doors came and evaluated our garage door and was able to locate the problem and fix it right then. The workers name was Micheal. He spoke to my husband on the phone and me and was very effecient with everything and it was less than an hour. And a discount to boot from 573.00 to 560.00. Thank you Micheal at Precision Garage doors.

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Service Provided:
Garage Door Opener Repair

Product:
Opener

Review:

Went above and beyond to insure our garage door was operable before he left. What started off as just a door opener replacement turned into a little more when the garage door fell and nearly took him down with it. Kept his composure and finished the job.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Raymond did a great job plus parts and workmanship are guaranteed for five years!

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Service Provided:
Garage Door Repair

Review:

James was great! He came and replaced our opener without great fanfare. Up front, I was a little disappointed that they were not able to fix the Linear we had, but James did explain they just couldn't carry every part needed. We are very happy with the Genie that was installed and it is soooo much quieter than the old one.

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James Service Provided:
Garage Door Opener Repair

Product:
Belt Drive Garage Door Opener

Technician: James
Review:

I am impressed with the service provided. The repairman showed up about 30 minutes after I called and was done within an hour. It was pricey but I can't say enough about the service provided. Only giving 4 stars because it was pricey and I was unable to print the discount coupon on the website.

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Service Provided:
Broken Garage Door Spring Repair

Review:

I chose Precision because the company I bought my door from (Farmer garage door company) 10 years ago, did not service doors on weekends (no one would answer my phone messages from Friday afternoon to Sunday morning). The spring system that came with my door broke and wouldn't allow me to open the door. Without hesitating, the Precision technician said he would need to replace the entire spring system. I was shocked to hear his estimate came to $698. Number one, the material should not have cost more than $300, and the labor for 1.5 man hours @ $100 per hour would have been $150, total for parts and labor = $450, a much more tolerable total cost.

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Patrick Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Patrick
Review:

The install went well. I was surprised how small the unit looks. I don't know much about the new plastic chain technology. I am used to steel chains. I have an open mind, but I have reservations.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Technician Adam did a great job diagnosing, repairing, and replacing needed parts. For Adam; 5 stars. For timeliness of repair appointment; 3 stars; which was not the fault of the technician.

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Service Provided:
Garage Door Opener Repair

Product:
Opener

Review:

Service was on time and very efficient. Technician was very knowledgeable. However, despite the message on the telephone system when I called (service technician will were a mask and sanitize everything touched) this did not occur. No mask, no sensitization.

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Service Provided:
Garage Door Opener Repair

Review:

Chuck The spring on one of my doors broke and Alex and Tracy came to fix it and it works fine after their work. While they know their stuff and did it quickly, Alex was trying hard to convince me to replace the bearings for $540 which I felt, and while their was a little play, my opinion they would still last for quite a while. I declined and he advised because of my not willing to replace the bearings, the warranty on the new spring was void. My door is old, and most likely if something else happens, I may replace the door. I am an engineer myself, handy with tools etc., and have reasonably good judgment on things that need replacing. I feel the spring broke because of over time use picking up a heavy door, and not because of the bearings. I believe the usual warranty should apply to the new spring. Marty Shoffner

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Alex Service Provided:
Garage Door Repair

Technician: Alex
Review:

Motor, springs, motherboard, rail, gears, everything but the door itself needed replacement after 14 years. Operation was a safety hazard. James described the options, warranty and price. Admittedly, replacement was expensive (~$K) but needed. Took only about 2 hours. Technician knew the system and how to install.

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James Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Technician: James
Review:

On time and courteous, but the problem wasn't fixed

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Alex Service Provided:
Garage Door Opener Repair

Technician: Alex
Review:

I purchased a new garage door and opener to be installed. Disaster installation as installer cut my alarm system plug off of it's cord and threw it away and shoved the cord up into the ceiling of the garage. I found out a couple of days later when the alarm battery backup went dead. When the alarm company came we discovered the problem. I will still give the company a good rating since they did fix the situation and apologized. I would not hold a company responsible for every act that an employee makes as I am confident that they will take care of that problem too. Overall, I do have and excellent product that works well and was fairly priced.

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James Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: James
Review:

Came on schedule as advised and checked over our problem and advised a solution.

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Jon Service Provided:
Garage Door Opener Repair

Installer: Jon
Review:

Great job - thank you

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A Response from: Sandy

Thank you for the 5 star review and feedback.

Josh C Service Provided:
Garage Door Repair

Product:
Cables

Technician: Josh C
Review:

No information given by tech as to maintenance, spray requirements, poor on clean up after install. Service is good, prompt and efficient upon first call for service.

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A Response from: Sandy

Thank you for the 4 star review. Precision Door appreciates your business and feedback.

Service Provided:
Garage Door Repair

Review:

Very professional

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A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback.

James Service Provided:
Install Garage Doors

Technician: James
Review:

Precision Door was prompt, had all parts needed, and completed the job quickly. Definitely will recommend to friends.

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A Response from: Sandy

Thank you for the 4 star review. Precision Door appreciates your business and recommendation to friends.

Josh C Service Provided:
Garage Door Repair

Technician: Josh C
Review:

Garage door repair was done with good results after replacing several door items like rollers & bearings but to charge $ 500.00 was way over the top. Probably will not use your service again because of cost.

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A Response from: Sandy

Thank you for the 5 star rating. Precision Door appreciates your business and honest feedback.

Patrick Service Provided:
Garage Door Repair

Technician: Patrick
Review:

Arrived on time. Quickly assessed problem with garage door opener. Had to order parts, but returned the next business day to repair door. Repairman was very professional.

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A Response from: Sandy

Thank you for the 4 star review. Precision Door appreciates your business and feedback.

Thomas Service Provided:
Garage Door Repair

Technician: Thomas
Review:

Prompt service professional service techs and they stand behind there work with a guarantee

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A Response from: Sandy

Thank you for the 4 star rating. Precision Door appreciates your business and feedback.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Patrick went way beyond the call of duty to upgrade our garage doors and openers. He worked way past normal working hours to make the door systems better than new. Thanks Patrick

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A Response from: Sandy

Thank you for the great feedback on our technician, Patrick. Precision Door appreciates your review and your business.

Patrick Service Provided:
Garage Door Repair

Product:
Springs

Technician: Patrick
Review:

I am very happy with the quality of the installation, the installer and the quality operation of the equipment. However, after seeing the invoice via email I have questions on the cost. I was told if I had the work done that the service call would not be charged. Looking at the receipt there is a charge of $75.00 for the service call but a credit of $65.00 for a waved service fee. Were is the $10.00 difference and whats the difference between a service call and a service fee ? The owner shown be show a written copy of the estimate before the work is done in lieu of after and via email. Again the installer was very professional with a quality installation and equipment. I am very happy with the job except for the difinition in the service call and service fee , the $10.00 difference and the presentation of a written estimate prior to the work being done. Everything replaced except the door panels. Thank you Ron Boneau 423 / 566 - 8684

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A Response from: Sandy

Ron, thank you for your honest review. I apologize for the oversight of the $10 difference. I have mailed a refund check to you for the $10. Precision Door appreciates your feedback and business.

Patrick Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Patrick
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Knoxville Area

(865) 643-8587

(865) 643-8587
Maryville Area

(865) 268-4051

(865) 268-4051
Oak Ridge and Oliver Springs Area

(865) 275-5643

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Loudon Area

(865) 408-8914

(865) 408-8914
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(865) 512-6675

(865) 512-6675
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(865) 816-9766

(865) 816-9766
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(865) 268-4051

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Louisville and Alcoa Area

(865) 275-5643

(865) 275-5643
Vonore Area

(423) 536-9835

(423) 536-9835
Corryton Area

(865) 512-6675

(865) 512-6675
Clinton Area

(865) 408-8914

(865) 408-8914
Kodak Area

(865) 816-9766

(865) 816-9766
Precision Door Service
Office: (865) 221-7068
10525 Kingston Pike
Ste E

Knoxville, TN 37922