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Precision Garage Door of Knoxvillehas received 71 reviews, averaging 4.00 Stars:
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Ron, thank you for your honest review. I apologize for the oversight of the $10 difference. I have mailed a refund check to you for the $10. Precision Door appreciates your feedback and business.
Knoxville, TN
Kyle, the original installer did a great job & was very interested in a "satisfied customer." At the time of the install Kyle was training another individual so Kyle worked on one door & the "trainee" worked on the other.....after a few days it became obvious that the opener Kyle had install was flawless, however, we called & asked the he come back & make the other door the same as there were several issues that had been overlooked by the trainee which Kyle corrected ...always very friendly & professional & courteous despite him having to return. Today, Tommy came out to, once again, address an issue that the "trainee" had overlooked..(the bolt that held the support arm to the drive shaft was missing...in truth I could have fixed the problem, but thought since there had been other issues with this particular door it might be prudent to allow a tech to address). Tommy was also courteous. polite, (despite this heat wave) & appreciative for our business.
- Bill & kat Eldridge
Bill and Kat, thank you for your review. We apologize for any inconvenience for issues overlooked by the 'trainee'. Precision Door Service appreciates your honest feedback and business.
Knoxville, TN
Joe was the sales tech and willingly helped me put plywood up to keep stray animals out while waiting on special order door to arrive. The installation tech did a great job of installing new door but when they ran into difficulties getting the opener that had worked to operate they started getting ready to quit. The Quality tech checked the system and had them correct their installation shortcomings. If Patrick had not shown up my review would have been very negative. The install tech did a great job but were very quick to be ready to leave the job half finished and made no offer to put plywood sheets back that Joe used to secure my premises. I'm a disabled vet and could have used some help. Liked all your techs but Joe and Patrick made the experience a success. The lady that assisted me on the phone, Emily I think, was very professional and helpful, courteous and did all she could to help insure product was what I wanted. Wish it could have been a five star experience but fell a little short. Hope your product proves to be what you and I would want it to be.
- Stephen Wilde 865-947-9453
Thank you for your review! We apologize for any inconvenience we may have caused and are doing everything we can to be sure this problem will not reoccur in the future. Please let us know if you have any issues with your new garage door and we will be sure to send someone right out for you! We appreciate your business!
Knoxville, TN
Service person did a great job and was very helpful and friendly.
- Wayne Thomas
Thank you for your review! We appreciate your business!
Powell, TN
The quote was given the day I inquired about a purchase. I had a little difficulty getting the installation paid for & scheduled. However, they made up for it by actually installing the door the day it was delivered to them. The technicians did an excellent job installing it all and also were very thorough in explaining how everything worked!
- Edna LaMotte
Thank you for your review! We appreciate your business!
Product:
Maryville, TN
Tech was very informative and quickly took care of the repair. I felt a bit of a hard sell approach to take the most expensive route but came to an agreement and the door works better than ever.
- Tim Homant
Thank you for your review! We appreciate your business!
Knoxville, TN
I am highly impressed with the response and that at 730 at night I was able to talk to a "live" customer service person.
- Greg Johnson
Thank you for your review! We appreciate your business!
Knoxville, TN
We recently bought a home and were not satisfied with the working of the garage door opener. Precision upgraded our garage door opener system in our prior home and we were delighted with the smooth, almost noiseless operation. Therefore, we called on Precision again shortly after we closed on our new home. The technician took care of our problem. After one week we noticed a squeaking sound each time the door was closed. We notified Precision. The technician returned without delay and fixed the problem with no charge. We remain loyal Precision customers.
- Nancy and Doug Mele
Thank you for your review! We appreciate your business!
Product:
Maryville, TN
I'm terrible with names, but the two technicians arrived in a timely manner, were neat, went straight to work and made sure everything was left as good as they found it. Thank you.
- Charlotte McMahan
Thank you for your review! We appreciate your business!
Product:
Corryton, TN
Showed up on time, gave me information on multiple choices in ways to deal with my garage door problems. Very positive experience with no pressure sales.
- Sam Liford
Thank you for your feedback! We appreciate your business!
Product:
Knoxville, TN
Although I was not particularly happy with the cost of my repair, as opposed to purchasing a whole new garage door opener, I was delighted with the efficiency and completeness of repair performed by Service Technician Thomas. He knew his job and did it very well.
- Stephen Hunt
Thank you for your review! We appreciate your business!
Product:
Knoxville, TN
Efficient friendly service Precision installed our door about 5 years ago. This week we were replacing the battery under warranty. I would definitely refer you to others. Thanks.
- Wendy Howard
Knoxville, TN
I saw your add on the internet as far as rating your work I was very well satisfied. Also I would like a invoice.TNX
- Harold Allen
Product:
Knoxville, TN
Very friendly and informative technician.
- Leanne Thornburgh
Knoxville, TN
I just moved to this house, & the garage door decided to not come down. Most of my belongings were still in the garage, now open for anyone to see & carry off. Precision's technician/fixer/installer Thomas was excellent. After examining the door on this older home, he explained IN GREAT DETAIL how it would be cheaper for me to just buy a new door. He showed me the figures to back himself up. I have ordered a door. I'll give another review after the door is installed.
- Elizabeth Nelson
Product:
Knoxville, TN
I saw your ad in the Yellowbook, recalled that I may have used your company before and appreciated the $10 off for referring to the ad (I don't believe I received this discount? It doesn't appear on invoice #01022725.) A minor service request led to a much bigger repair; however, Patrick really worked with me to show me my options and the doors now purr like kittens.
- Doris Narro
We apologize for the misunderstanding. The technician gave a discount of $105.00 at the time of service. However we will be sending you a refund for an additional discount of $10.00. We appreciate your business and strive to offer outstanding customer service and satisfaction. Thank you, Management
Knoxville, TN
AWESOME service!
- William Monroe
Oak Ridge, TN
Both technicians were polite, friendly and professional. I will use Precision for future repair work.
- Mark Pratt
Knoxville, TN
The service was prompt and professional. What more could you ask for...
- Mike Waltz
Product:
Maryville, TN
Thomas was punctual and very professional. The total cost for repair was a bit more than I expected however.
- Anthony Tesone
Knoxville, TN
Originally tried to get previous garage door company to come out, but their technician was sick with flu. Since it was Friday morning and I could not wait until Monday, I called your company from yellow pages (seen your mail ads too in past). Thomas replaced springs, adjusted roller bar assembly misaligned from original installation, and replaced bearings and rollers with repair kit(s).
- helen copp
Knoxville, TN
The tech was on time. The tech assessed why door did not open. He was professional and friendly. My wife and I chose to get a new opener with pad and remotes. We hope that only future follow up work will be just as good.
- Hart Downing
Product:
Knoxville, TN
Technician,(Thomas), was on time, polite, knowledgeable and efficient. I was a little bit surprised by the price tag though.
- Jason Toth
Product:
Sevierville, TN
I was most pleased with the dedication and desire to "fix the problem" Patrick showed. He went beyond the call of duty to address the problems, and was very polite.
- NADIEN BROWN
Oak Ridge, TN
I'm pleased with your tech. I think that he did a great job on my door and I would not have a problem telling someone else about your business.
- Johnny Moore
Knoxville, TN
I used Precision Door to have some repairs on my garage door. They were prompt, professional and very knowledgable about what needed to be done. The repairs were done very quickly and I was satisfied with the work. I would recommend this company to others.
- Patsy Reid
Product:
Loudon, TN
Solid professional work.
- Kelley Atkinson
Knoxville, TN
I was very impressed with the man you sent out and the quality of work he performed. My door which needed a rebuilt kit is working great and was done in a timely manner. I think my only reservation was that your prices appear to be on the high side. If they were a bit lower that would have given you a 5 star rating.
- ROBERT SZYMANSKI
Maryville, TN
I was impressed with the Yellow Pages advertisement. All of the elements were encouraging. The coupon, senior and military discouts were attractive. The BBB insignia caused me to contact the Bureau and I found a very complete and positive report. Patrick did a very nice job of analyzing the problems and giving me several options. He represented your company well and though he is a good salesman, he was not offensively aggressive. I was also glad to see an American Brand truck in the driveway. I'm looking forward to seeing whether or not the work to be done measures up to the expectations developed by the service call.
- Jim Bowen
Maryville, TN
arrived ahead of schedule after call work was quick and efficient. instructions were clear. very pleased with service. felt the product was too expensive
- Angela Salim
Product:
(865) 643-8587
(865) 643-8587(865) 268-4051
(865) 268-4051(865) 275-5643
(865) 275-5643(865) 408-8914
(865) 408-8914(865) 512-6675
(865) 512-6675(865) 816-9766
(865) 816-9766(865) 268-4051
(865) 268-4051(865) 275-5643
(865) 275-5643(423) 536-9835
(423) 536-9835(865) 512-6675
(865) 512-6675(865) 408-8914
(865) 408-8914(865) 816-9766
(865) 816-9766
I am very happy with the quality of the installation, the installer and the quality operation of the equipment. However, after seeing the invoice via email I have questions on the cost. I was told if I had the work done that the service call would not be charged. Looking at the receipt there is a charge of $75.00 for the service call but a credit of $65.00 for a waved service fee. Were is the $10.00 difference and whats the difference between a service call and a service fee ? The owner shown be show a written copy of the estimate before the work is done in lieu of after and via email. Again the installer was very professional with a quality installation and equipment. I am very happy with the job except for the difinition in the service call and service fee , the $10.00 difference and the presentation of a written estimate prior to the work being done. Everything replaced except the door panels. Thank you Ron Boneau 423 / 566 - 8684
- Ron Boneau