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about Precision Garage Door
Precision Garage Door of Knoxvillehas received 93 reviews, averaging 4.00 Stars:
Madisonville, TN
Product:
Maryville, TN
Went above and beyond to insure our garage door was operable before he left. What started off as just a door opener replacement turned into a little more when the garage door fell and nearly took him down with it. Kept his composure and finished the job.
- Eric Lingerfelt
Product:
Vonore, TN
Raymond did a great job plus parts and workmanship are guaranteed for five years!
- Rick Lane
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James was great! He came and replaced our opener without great fanfare. Up front, I was a little disappointed that they were not able to fix the Linear we had, but James did explain they just couldn't carry every part needed. We are very happy with the Genie that was installed and it is soooo much quieter than the old one.
- Joe Lampe
Product:
Technician: James W
Knoxville, TN
I am impressed with the service provided. The repairman showed up about 30 minutes after I called and was done within an hour. It was pricey but I can't say enough about the service provided. Only giving 4 stars because it was pricey and I was unable to print the discount coupon on the website.
- Barbara Cary
Knoxville, TN
I chose Precision because the company I bought my door from (Farmer garage door company) 10 years ago, did not service doors on weekends (no one would answer my phone messages from Friday afternoon to Sunday morning). The spring system that came with my door broke and wouldn't allow me to open the door. Without hesitating, the Precision technician said he would need to replace the entire spring system. I was shocked to hear his estimate came to $698. Number one, the material should not have cost more than $300, and the labor for 1.5 man hours @ $100 per hour would have been $150, total for parts and labor = $450, a much more tolerable total cost.
- Joe Filipowicz
Loudon, TN
The install went well. I was surprised how small the unit looks. I don't know much about the new plastic chain technology. I am used to steel chains. I have an open mind, but I have reservations.
- Ken Moore
Product:
Loudon, TN
Technician Adam did a great job diagnosing, repairing, and replacing needed parts. For Adam; 5 stars. For timeliness of repair appointment; 3 stars; which was not the fault of the technician.
- JCG
Product:
Maryville, TN
Service was on time and very efficient. Technician was very knowledgeable. However, despite the message on the telephone system when I called (service technician will were a mask and sanitize everything touched) this did not occur. No mask, no sensitization.
- Becky Hornyak
Knoxville, TN
Chuck The spring on one of my doors broke and Alex and Tracy came to fix it and it works fine after their work. While they know their stuff and did it quickly, Alex was trying hard to convince me to replace the bearings for $540 which I felt, and while their was a little play, my opinion they would still last for quite a while. I declined and he advised because of my not willing to replace the bearings, the warranty on the new spring was void. My door is old, and most likely if something else happens, I may replace the door. I am an engineer myself, handy with tools etc., and have reasonably good judgment on things that need replacing. I feel the spring broke because of over time use picking up a heavy door, and not because of the bearings. I believe the usual warranty should apply to the new spring. Marty Shoffner
- Marty Shoffner
Lenoir City, TN
Motor, springs, motherboard, rail, gears, everything but the door itself needed replacement after 14 years. Operation was a safety hazard. James described the options, warranty and price. Admittedly, replacement was expensive (~$K) but needed. Took only about 2 hours. Technician knew the system and how to install.
- David Nahrstedt
Pittman Center, TN
On time and courteous, but the problem wasn't fixed
- Willard Vititoe
Chestnut Hill, TN
I purchased a new garage door and opener to be installed. Disaster installation as installer cut my alarm system plug off of it's cord and threw it away and shoved the cord up into the ceiling of the garage. I found out a couple of days later when the alarm battery backup went dead. When the alarm company came we discovered the problem. I will still give the company a good rating since they did fix the situation and apologized. I would not hold a company responsible for every act that an employee makes as I am confident that they will take care of that problem too. Overall, I do have and excellent product that works well and was fairly priced.
- Jeanne Bohrer
Maryville, TN
Came on schedule as advised and checked over our problem and advised a solution.
- Morris Severn
Knoxville, TN
Great job - thank you
- Sharon Sweet
Thank you for the 5 star review and feedback.
Loudon, TN
No information given by tech as to maintenance, spray requirements, poor on clean up after install. Service is good, prompt and efficient upon first call for service.
- Tod Kilroy
Thank you for the 4 star review. Precision Door appreciates your business and feedback.
Knoxville, TN
Very professional
- Fred Owens
Thank you for the 5 star review. Precision Door appreciates your business and feedback.
Knoxville, TN
Precision Door was prompt, had all parts needed, and completed the job quickly. Definitely will recommend to friends.
- Terry Gray
Thank you for the 4 star review. Precision Door appreciates your business and recommendation to friends.
Loudon, TN
Garage door repair was done with good results after replacing several door items like rollers & bearings but to charge $ 500.00 was way over the top. Probably will not use your service again because of cost.
- Stewart Anderson
Thank you for the 5 star rating. Precision Door appreciates your business and honest feedback.
Maryville, TN
Arrived on time. Quickly assessed problem with garage door opener. Had to order parts, but returned the next business day to repair door. Repairman was very professional.
- JT Grevin
Thank you for the 4 star review. Precision Door appreciates your business and feedback.
Knoxville, TN
Prompt service professional service techs and they stand behind there work with a guarantee
- Staci Shore
Thank you for the 4 star rating. Precision Door appreciates your business and feedback.
Product:
Knoxville, TN
Patrick went way beyond the call of duty to upgrade our garage doors and openers. He worked way past normal working hours to make the door systems better than new. Thanks Patrick
- Ann Shiner
Thank you for the great feedback on our technician, Patrick. Precision Door appreciates your review and your business.
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I am very happy with the quality of the installation, the installer and the quality operation of the equipment. However, after seeing the invoice via email I have questions on the cost. I was told if I had the work done that the service call would not be charged. Looking at the receipt there is a charge of $75.00 for the service call but a credit of $65.00 for a waved service fee. Were is the $10.00 difference and whats the difference between a service call and a service fee ? The owner shown be show a written copy of the estimate before the work is done in lieu of after and via email. Again the installer was very professional with a quality installation and equipment. I am very happy with the job except for the difinition in the service call and service fee , the $10.00 difference and the presentation of a written estimate prior to the work being done. Everything replaced except the door panels. Thank you Ron Boneau 423 / 566 - 8684
- Ron Boneau
Ron, thank you for your honest review. I apologize for the oversight of the $10 difference. I have mailed a refund check to you for the $10. Precision Door appreciates your feedback and business.
Knoxville, TN
Kyle, the original installer did a great job & was very interested in a "satisfied customer." At the time of the install Kyle was training another individual so Kyle worked on one door & the "trainee" worked on the other.....after a few days it became obvious that the opener Kyle had install was flawless, however, we called & asked the he come back & make the other door the same as there were several issues that had been overlooked by the trainee which Kyle corrected ...always very friendly & professional & courteous despite him having to return. Today, Tommy came out to, once again, address an issue that the "trainee" had overlooked..(the bolt that held the support arm to the drive shaft was missing...in truth I could have fixed the problem, but thought since there had been other issues with this particular door it might be prudent to allow a tech to address). Tommy was also courteous. polite, (despite this heat wave) & appreciative for our business.
- Bill & kat Eldridge
Bill and Kat, thank you for your review. We apologize for any inconvenience for issues overlooked by the 'trainee'. Precision Door Service appreciates your honest feedback and business.
Knoxville, TN
Joe was the sales tech and willingly helped me put plywood up to keep stray animals out while waiting on special order door to arrive. The installation tech did a great job of installing new door but when they ran into difficulties getting the opener that had worked to operate they started getting ready to quit. The Quality tech checked the system and had them correct their installation shortcomings. If Patrick had not shown up my review would have been very negative. The install tech did a great job but were very quick to be ready to leave the job half finished and made no offer to put plywood sheets back that Joe used to secure my premises. I'm a disabled vet and could have used some help. Liked all your techs but Joe and Patrick made the experience a success. The lady that assisted me on the phone, Emily I think, was very professional and helpful, courteous and did all she could to help insure product was what I wanted. Wish it could have been a five star experience but fell a little short. Hope your product proves to be what you and I would want it to be.
- Stephen Wilde 865-947-9453
Thank you for your review! We apologize for any inconvenience we may have caused and are doing everything we can to be sure this problem will not reoccur in the future. Please let us know if you have any issues with your new garage door and we will be sure to send someone right out for you! We appreciate your business!
Product:
Knoxville, TN
Service person did a great job and was very helpful and friendly.
- Wayne Thomas
Thank you for your review! We appreciate your business!
Claxton, TN
The quote was given the day I inquired about a purchase. I had a little difficulty getting the installation paid for & scheduled. However, they made up for it by actually installing the door the day it was delivered to them. The technicians did an excellent job installing it all and also were very thorough in explaining how everything worked!
- Edna Lamotte
Thank you for your review! We appreciate your business!
Product:
Maryville, TN
Tech was very informative and quickly took care of the repair. I felt a bit of a hard sell approach to take the most expensive route but came to an agreement and the door works better than ever.
- Tim Homant
Thank you for your review! We appreciate your business!
Knoxville, TN
I am highly impressed with the response and that at 730 at night I was able to talk to a "live" customer service person.
- Greg Johnson
Thank you for your review! We appreciate your business!
Knoxville, TN
We recently bought a home and were not satisfied with the working of the garage door opener. Precision upgraded our garage door opener system in our prior home and we were delighted with the smooth, almost noiseless operation. Therefore, we called on Precision again shortly after we closed on our new home. The technician took care of our problem. After one week we noticed a squeaking sound each time the door was closed. We notified Precision. The technician returned without delay and fixed the problem with no charge. We remain loyal Precision customers.
- Nancy and Doug Mele
Thank you for your review! We appreciate your business!
Product:
(865) 643-8587
(865) 643-8587(865) 268-4051
(865) 268-4051(865) 275-5643
(865) 275-5643(865) 408-8914
(865) 408-8914(865) 512-6675
(865) 512-6675(865) 816-9766
(865) 816-9766(865) 268-4051
(865) 268-4051(865) 275-5643
(865) 275-5643(423) 536-9835
(423) 536-9835(865) 512-6675
(865) 512-6675(865) 408-8914
(865) 408-8914(865) 816-9766
(865) 816-9766
Precision Garage doors came and evaluated our garage door and was able to locate the problem and fix it right then. The workers name was Micheal. He spoke to my husband on the phone and me and was very effecient with everything and it was less than an hour. And a discount to boot from 573.00 to 560.00. Thank you Micheal at Precision Garage doors.
- Marjorie Lee