Garage Door Repair in Knoxville

Scott Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

3/5 stars There are genuinely good things to say about my experience with Precision. The technician was prompt, courteous, professional, and knowledgeable. The work was completed quickly, my garage door is working properly, and the problems I called about were addressed. He also seemed to make an effort to find available discounts and save me money where he could. From a workmanship and customer-service standpoint, I have no complaints. Unfortunately, I came away from the experience feeling very uncomfortable with the sales and pricing process. I was quoted a little over $2,100 for a fairly extensive hardware overhaul. I asked if the estimate could be sent to me so I could review it independently before authorizing the work, but was told that wasn’t possible. In retrospect, I should have stopped the process there and obtained competing estimates. Instead, I authorized the work, and by the time I reconsidered and asked to hold off, the repair had already begun and the spring tension had been released. Afterward, I researched comparable work and believe I paid roughly $600 more than I reasonably should have expected to pay, even after the discounts that were applied. I understand that Precision positions itself as a premium service and that convenience, prompt availability, quality parts, warranties, and professional technicians have value. I don’t expect the cheapest price in town. But there is a point where premium pricing begins to feel excessive, particularly when the customer isn’t given an opportunity to take the written estimate away and evaluate it before making a four-figure decision. I was also specifically told that the upgraded springs being installed were rated for approximately 55,000 cycles. My final invoice identifies the two installed springs as 20,000-cycle springs. The 100,000-cycle rating shown on the invoice applies to the rollers, not the springs. That discrepancy is disappointing and should not have happened. Ultimately, the door works well, the technician was professional, and I received substantial, legitimate work for my money. This is not a complaint that nothing needed to be repaired or that the work wasn’t performed. My issue is that the combination of very premium pricing, the inability to independently review the estimate before authorizing it, and the discrepancy between what I was told and what the invoice says left me feeling like I had been subjected to a high-pressure sales process and had substantially overpaid. Good work and good service should leave a customer feeling confident about what they purchased. Unfortunately, despite being satisfied with the actual repair, I left feeling like I’d been taken for a ride. That’s why I can’t give the experience more than three stars.

Ellen Reese

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Trevor was a very good technician, but the issue is that you don’t have the parts to fix it. you should’ve asked me what make of unit I had so that you could have the parts on the truck now if I want it fixed I have to wait a week not acceptable.

Angela Hoffman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Though we've had very good experiences with Precision in the past, our experience yesterday was only mediocre and left us somewhat disappointed. We had a technician come out because our keypad had stopped working and wouldn't allow us to reprogram it with a new code. We had to have a whole new keypad installed, and when we expressed interest in going through the process of setting the code for ourselves and practicing that process, the technician didn't seem interested in helping us do that and essentially said to not change anything. We hoped for a better experience but didn't receive it.

Mike Rencheck

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The appointment was between 12 - 2 pm. The technician arrived late. He called on his way stating he was delayed by an emergency. Made some minor adjustments to the door which took less than 15 minutes. Upon receiving the invoice, it says a charged a shop fee was applied. It was explained to me as a service call charge. The technician was very pleasant and polite but he was later than promised. Albeit he did call at 1:45pm or so stating he would be there after 2pm.

Julie Vasgaard

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

service was prompt Expense was overwhelming after talking to a competitor who would have charged 1/3 the price. Also, on VERY limited income yet was still suggested urgent needs to be repaired. Would probable not recommend to others

Dale Thompson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I picked your company because there was a sticker on the door with your number on it. I would like to have a itemized list of the work done. Honestly the price seems exorbitant. My job took him exactly 30 minutes using what appeared to be one specialized tool and one part to replace. I seriously doubt that I will recommend your company to anyone I care about.

Ronald Harper

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very expensive!!

Beverly Lynch

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt service call. However, tech did not have right color screws on his truck to do the job. He said normally the install trucks carried all colors to match. Have not heard anything back!

Mario Angelucci

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician arrived on time and made the necessary adjustments to re-balance the door and was very cordial. We were not sure that would solve the problem since I could not replicate the problem. He made some additional suggestions, such as it could be a bad capacitor. After he left, sure enough, the problem reoccurred. I'm still at a lost as to what to do.

Earl Howard US Navy MASTER CHIEF Retired

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

after checking parts cost online I was surprised at the cost I was charged. james wells quoted me $698 for a door rebuild. I agreed thinking the part were expensive. I could have got the parts online for $250. he worked for approx. one hour. if you do a 100% mark up on parts cost, his labor was $198 per hour. I know I agreed but I should at least have a statement showing the cost of the items. the statement he gave me on line shows $00. cost of each item. he did very good work, and was very courteous, a very pleasant person.

Michael Goin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Response time was good. Pricing was not, did not accept Mint Magazine coupons that they sponsor.

Sharon Strom

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Patrick was knowledgeable, prompt, addressed all my issues and most importantly kind. I would definitely call and request him again.

Kathy Edwards

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

They did call back and refuse to go down on the price. He said he was management. I refused to pay the $215 after being quoted $65. I was not pleasant on the phone. Later, he called my husband and said he was sending the check back . I will in return send a check for $65. just like the agreement. Thank you for finally realizing that your quote is your quote and you can't do people that way.