1(866) 993-5865
Call Now! 1(866) 993-5865

Read what people are saying
about Precision Garage Door

Precision Garage Door of Knoxville
has received 8 reviews, averaging 1.00 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This rating for the person who comes to our house for an estimate on replacement door. This is not for your products. Person was not frendly at all. Not helpful and not professionally acted. I understand that anyone can be on the bad mood in some days, but I would not understand why you have to transfer your emotions to other people. I can not rate your products or installation services, because I don't get one, but if in the future I will need anything - I will not call to your company in any manner and will not recommend your company to anyone else, just because your employee shows his attitude in the wrong way. Even if our needs not matching your specifications of the services, you can say ,,sorry for can not make it" and tell to people ,,thank you for contacted us and give an opportunity to serve you" instead acting like ,, why you disturbing me?, why call?, keep what you got ", etc. This review is not for anyone who works on telephone as a Customer Service and noway related to anyone else, who may doing their work as should be. I was not planning to write this review on my own initiative, but I am doing this after I received your request for it by email. I didn't wrote anything about this experience on Google as you asked and choose the second option to reply on your website. Thank you for contacting me about my request and follow up on this case.
Irina Khan
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Quick to respond to door that needed repaired. Door worked fine lifting manually But then employee said I needed a bunch of work done - over $650! Told him I just wanted opener fixed today. Would think about other repair vs replacement later. Got rude w me and family because I didn't go w suggested quote.
RCS
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I thought the price for the repair was steep, but I needed the door working and so many positive reviews could not be wrong, right? Later I decided to some search on the internet. Basically I was charged 20% over the most expensive price estimates I could find. The invoice list all the parts that were replaced, but does not include their price, nor the price for the labor, just the total price charged. Not transparent, to say the least. It was my fault, I should have done my due diligence before calling them. Will not happen again.
Marco M.
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mechanic Patrick communicated well. Upon initial inspection, he determined unit needed a "control board". The estimate was $300. His next recommendation was a new motor assembly. $600 + additional fees for recommended "stabilizer bar". $87.50. I found a Home Depot "NEW" Champion 1/2 HP assembly available for $218.95 plus tax while he was looking over the system. I give him credit for trying to make the older unit work, BUT, when I told Mechanic Patrick I would pay him for his service call, he said bluntly- You checked online, eh? He said there was a labor charge due for 1/2 hour. He left without returning the system to how he found it. Total charge $72.45 after a $15.00 online coupon the company offers) I will not recommend this company to my neighbors or anyone but DO appreciate their being available during this trying time. However, NOTHING, can excuse the excessive and usury surcharges this mechanic recommended without batting an eye. Subsequently, I found a manufacturer replacement control board for $71.95 and will install it myself and failing that--- I can buy a brand new unit for a fraction of getting a "lifetime warranty" from the company. Patrick was candidly stoic and absolutely insisted on the social distancing required in this chaotic time, to which I respect and honored. But he ought to have returned the system to how he found it and he was clearly unhappy I was NOT going through with paying hundreds of dollars more.
Lynn Carter
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our garage door kept sticking and making terrible noise. In my opinion, Precision Garage Door never fixes anything. First time out we paid over $600. Second time out they claim it is the trim so they said they cleaned it and should not happen anymore. Next time out same story. Says the sun is making the trim stick (It is January). Now they want $207 to fix. I will be putting notices on our neighborhood facebook to not use these people (427) homes and also on google.
Gary Brown
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick Stockton has repaired my garage door. He was detailed in his explanation of the problem(s) and has completely repaired the door. I appreciated his openness, comparison of cost of repair vs. replacement; and his professional and friendly manner. Thank you for your service.
Mavis Rioux
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The tech was very informative,I dont like the fact of where you charge labor on the time for each job when they can be done at the same time!To run wire on two doors its billed as two hours x 65.00,when each door will take 30 mins and when you need a pulley replaced another 65.00.All this during the installation of 2 new garage doors.
Pat Mayfield
A Response from: Jodi Cook

Thank you for your review! We apologize that you were not completely satisfied with our service. Our records indicate that you were provided with a free garage door estimate and during the time of inspection we discovered issues in need of repair. We pride ourselves with being the leader in the industry. Our pricing includes the highest quality parts and customer service. If you should have any other concerns, please contact our office at 865-539-3656. We appreciate your business!

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I call for service and find out that my garage door was slightly un aline.No tools nedded and the tech.was done in less than few minutes.I'm hoping that they won't charge me full amount of service, but I'm wrong.I was charge 49.95 I never feel so ripoff. I learn my lesson.
Fely Mcgowan
A Response from: Chuck

Our service call fee is usually $65.00 for your area, which includes a 25 point inspection (function and safety) of your garage door, opener and all parts. We came to your home to fix a problem that our technicians are professionally trained to do. As a courtesy we gave you a discount on the service fee to $49.95.

Service Provided:
Garage Door Repair