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about Precision Garage Door
Precision Garage Door of Knoxvillehas received 3894 reviews, averaging 4.93 Stars:
Oak Ridge, TN
Knoxville, TN
Precision sent Michael out to replace broken spring on our garage door. They were quick to respond and explained what we needed, he made sure our door was operating properly before he left.
- Sherman Turner
Product:
Eagleton Village, TN
The service was terrific, a true 5 star service. josh was prompt, did the repairs in record time, was a gentleman and answered my questions. Would call again if any other problem occurs.
- Brenda Binder
Pittman Center, TN
I felt that the price was somewhat steep for an hours worth of work. I had to have the spring replaced so didn’t have much chance to shop around. Repair Technician was great
- Randy Dillon
Seymour, TN
I was so impressed with this company. Came home from work late one evening, spring broke on my garage door. Read that they did same day service, did a chat that night with a representative and was given an appointment the next morning. Raymond showed up early, explained everything to me and had my issue resolved very quickly. Very nice and professional young man! Will definitely use again if needed.
- Diane Bennett
Product:
Knoxville, TN
Thanks, for a professional well, done job. Their professional employee gave me options and explained my problem.
- Carol Osborne
Product:
Wow! Very prompt service, quality install. We really like the new door openers. Much quieter than the old Craftsman units. Well worth the money spent.
- Tom Bache
Product:
Knoxville, TN
Long time customer.
- Robert O'dare
Knoxville, TN
Arrives on time, inspected all parts of the door, not just the cables, also recommended new springs. Did all work and door works better than ever.
- Richard Jenkins
Knoxville, TN
So far, not good. Maybe after calling customer service tomorrow I can change my review. I’m not one to leave reviews so the fact that I am should speak for itself. The sales expert who came out to evaluate my issue first of all was scheduled for a 3-5 p.m. appointment. He called me at 4:40 saying “I’m an hour away, you still me to come out?” His attitude on the phone was less than good. He seemed frustrated that I did in fact want to keep my appointment. When he arrived to my home an hour later he called apparently frustrated that I had other people at my home doing work on a totally separate issue & he couldn’t park his car in my driveway. Mind you, my personal vehicle was parked in the road in-front of my driveway as well. Wasn’t sure what the big deal was with that. His apparent attitude carried over for the entirety of the appointment,regardless of the fact that I was still trying to be kind and professional with him. He was sent out because my spring broke after a completely new, top to bottom install of my garage door, motor, track, bearings, spring- the whole shabang just short 3 years ago. I was given completely conflicting information regarding warranties from what I was told on the phone the day before when I called to set the appointment. I was priced an outrageous amount for the replacement of a part that should HAVE NEVER BROKE in just three years. He told me that i probably just opened my garage door too much. Which is just confusing all around to me. Then to top it off he tells me “I can replace all the parts for you today for $800.00 and that will give you a lifetime warranty”- I’m just sitting here wondering if for $800 today he can give me a lifetime then why 3 years ago when I paid $1800+ for the whole dang thing was this “generous offer” not given to me? I simply couldn’t bare the thought of agreeing to do any business with this man so before I sent him on his way I asked “so all that’s wrong with my garage door is the spring? You don’t see any other issues?” He says that’s correct. Just got my email from this oh so kind sales “expert” where he has marked 5 issues that were “failed” on my system in his opinion. I guess he just FAILED to mention those things to me when I asked very specifically. Totally and completely unsatisfied and will no longer be telling my family and friends to use precision for their garage door needs.
- Madilyn & toni Reagan
Lenoir City, TN
The service technician was great . Patrick was very professional very courteous and knowledgeable and done a great job on our very messed up door. Thank you for providing a very professional quality technician.
- Billy Smith
Loudon, TN
5 Star service. Located the problem immediately. Thanks Chuck.
- Sharon Cornwell
Loudon, TN
Great service. Tech was knowledgeable. Very helpful and polite. Worked fast and quickly. I will recommend your business to those I know.
- Rame Coombes
Friendsville, TN
Excellent, friendly service!
- Sandra Schutte
Knoxville, TN
Technician Patrick S. Was very knowledgeable, professional, highly skilled & a diligent worker. A great representative for your company. Both of our garage doors are operating smoothly. In my opinion, with technicians like Patrick, Precision Door Service is the best choice by far.
- John Aymong
Karns, TN
Great Job Guys! I called a to be unnamed other garage door company first, they took my into and said some would call me back to schedule fixing my garage door. After about a half hour I called Precision, appointment was scheduled for 3 that afternoon. Great! After an hour or two Patrick calls me and says he finished his job early can he come over early. Heck Yeah! Well he was here at the earlier time, gave me a quote and we were all finished about an hour later. How great is that? The only thing that could have been better is if the wife thanked me, but you can't hope for miracles. BTW that unnamed company (Farmer) has yet to call me.
- Ed Schmidt
Louisville, TN
Extremely satisfied: I didn't expect a same-day appointment, James arrived 2 hours after I called. James assessed my garage door needs and offered a couple solutions. I expected him to schedule a time to come back but was very happy to find out James came to work. He completed the work quickly and now my garage doors are working smooth as butter. Thanks for the great old-fashioned service. I highly recommend them for your garage door needs.
- Anthony Robinson
Loudon, TN
We were very pleased with the service that we received from Precision, specifically from Alex, the Precision tech. Our garage door spring broke, so we called Precision to schedule the repair that day. They gave us an approximate time that the tech would be there. Alex actually arrived early, and got it fixed in no time. We were very pleased with the service.
- Jim Bierkamp
Product:
Pittman Center, TN
Appointment was set up immediately and a diagnosis was made that day. Within two hours everything was up and running. The technician was very knowledgeable and professional. This company deals with integrity and I highly recommend.
- Edna Williams
Claxton, TN
Timely, cordial, well qualified & very professional they came within an hour of my call.
- Michael Hensley
Product:
Sweetwater, TN
Hi, this is Mrs. Mason and our garage doors are like us; getting on up in age and one door stopped working and the other one wouldn't work with remote, so I looked on computer and liked your ratings, so I called and within an hour or so the repair man was here and had doors going in no time at all. Thanks for the courteous and friendly service we received.
- Charles Mason
Loudon, TN
Great service on repairing our garage door! Very professional and responsive!
- Gene Chalmers
Karns, TN
You've gotten better. I was hesitant to use you again, because your service techs are so highly geared towards making a sale, any sale, of any unnecessary item. Today's visit was much better. The tech did what I asked him to do without putting the high pressure sales tactic on.
- Dean Chudicek
Oak Ridge, TN
Responded in less than 2 hours. Our door was over 20 years old and a mess. Alex assessed the situation and give me options on repairs. Went for the best and now we, essentially have a new system. Works great. Very well done.
- Richard Hinson
Product:
Knoxville, TN
Nathan arrived on time (after calling ahead 20 minutes) and quickly assessed the situation and explained what he could do and needed to do to repair the double garage door that had come off its track. He also evaluated the overall condition of that door as well as the single door. He completed the job efficiently and in a totally professional manner. He is a credit to the company!
- Bill Truex
Eagleton Village, TN
Michael Hall did s great job on a Sunday for us. Excellent repair experience.
- James Morgan
Claxton, TN
We were thatnkful to have them help us reprogram our system after a Power Outage. They were quick to respond and we really appreciated their help.
- Frances Parrett
Karns, TN
Great service! Showed up early and fixed the problem quickly!
- Keeley
Walland, TN
Michael was very courteous, prompt, and professional. Thanks so much!
- Chad Manis
Oak Ridge, TN
I have used Precision Door many times. I have always been very happy with the response to my needs. This service call was no different. The tech was spot on with the fix. I can always count on Precision Door to do job right.
- James Thursby
Office: 865-233-8755
1774 W Lamar Alexander Pkwy
Maryville, TN 37801
The garage door repair went great, service fast and timely but was disappointed that the $15 coupon for repair wasn't honored.
- Peggy Tague