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about Precision Garage Door
Precision Garage Door of Knoxvillehas received 3687 reviews, averaging 4.93 Stars:
Sevierville, TN
James, thank you for the 5 star review. Precision Door Service appreciates your feedback and business.
Knoxville, TN
My technician was very courteous and seemed to really know his job. He was very professional. His name was James and he wore a uniform and drove a marked vehicle. He worked on my existing door and replaced door opener. My door is so quiet now and before it sounded like a freight train. He also installed a keypad on the outside. I am very pleased with my experience.
- Blenda Lane
Blenda, thank you for your 5 star review. Precision Door Service appreciates your feedback and business.
Knoxville, TN
Went with your company because you were the one American Home Warranty chose. Technician did a good job. I have a problem with AHW because your tech said they only allow repair of broken parts. When I read my contract it says they should allow for repair if tech thinks it could be affecting the opener. All they want to do is patch stuff and not correct it if something is not done right to begin with. I am very happy with your tech and your company just not AHW. Thanks.
- David Ward
David, thank you for your review. Precision Door Service appreciates your honest feedback and business.
Sevierville, TN
James is very efficient and knowlegble, he even understand "stupidity" mine. If he didn't have to drive so far, I would probably call him more often. Thanks again for the service Jack
- Jack Brusino
Jack, thank you for your review. Please don't hesitate to give us a call, we don't mind the drive to service you at all. Precision Door Service appreciates your feedback and business.
Knoxville, TN
Thomas came and took care of our springs that broke, bearings and the rollers for the tracks.They worked us in and so glad to have my door working again. In the future we will buy a garage door from you all. Great service. Thank you.
- Lynn & Kim Cawood
Lynn & Kim, thank you for your review. Precision Door Service appreciates your feedback and business.
Knoxville, TN
Tommy did a great job! Very knowledgeable about what the door needed. Explained everything in detail.
- Clara Owenby
Clara, thank you for your review. Precision Door Service appreciates your feedback and business.
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Knoxville, TN
Great customer services. Techs were helpful programming car HomeLink. Quick and efficient work to replace the garage opener.
- Lori Huie
Andrew, thank you for your review. Precision Door Service appreciates your feedback and business.
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Oak Ridge, TN
The door works smoothly and is attractive. The workmen were polite and efficient. About three weeks after installation the door started making noises when operated and moved roughly. A shiny new bolt and nut were found on the garage floor. When called, the workmen reappeared promptly and fixed the problem quickly. I am somewhat aghast that the loss of one bolt could cause such drastic mis-operation. I wonder also why that bolt was not tightened initially.
- Joan Anderson
Joan, thank you for your review. I apologize for any inconvenience due to the bolt coming loose. Precision Door Service appreciates your honest feedback and business.
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Knoxville, TN
Tommy fixed our garage door. He did an excellent job. However I do have two comments. First, he was to send us the warranty for our records. We have not yet received those. Second based on the response (by phone) to our description of the problem, the person gave us an estimate to fix the problem of $175. Yet when Tommy came he indicated that the cost would be about $300.00. We then decided to go to a torsional spring system (based on Tommy's recommendation) and that total cost was $500.00. You can see tha we did have some hesitancy to go ahead with the repair. We will be looking forward to receiving the written warranty.
- Hans Vanderveldt
Hans, thank you for your review. I'm sorry you weren't completely satisfied. I will send out a copy of your warranty today for your records. Precision Door Service appreciates your honest feedback and business.
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Alcoa, TN
James was our technician and he was very knowledgeable and talked in language that I could understand. I would recommend this service, if needed. I had been trying to get a Knoxville company since last week and James arrived within two hours. 5 stars
- Clint Abbott
Clint, thank you for your review and recommendation. Precision Door Service appreciates your feedback and business.
Sweetwater, TN
Fast , professional, quality service with a smile! Thank you.
- Marilyn Brandes
Marilyn, thank you for your review. Precision Door Service appreciates your feedback and service.
Knoxville, TN
Kyle, the original installer did a great job & was very interested in a "satisfied customer." At the time of the install Kyle was training another individual so Kyle worked on one door & the "trainee" worked on the other.....after a few days it became obvious that the opener Kyle had install was flawless, however, we called & asked the he come back & make the other door the same as there were several issues that had been overlooked by the trainee which Kyle corrected ...always very friendly & professional & courteous despite him having to return. Today, Tommy came out to, once again, address an issue that the "trainee" had overlooked..(the bolt that held the support arm to the drive shaft was missing...in truth I could have fixed the problem, but thought since there had been other issues with this particular door it might be prudent to allow a tech to address). Tommy was also courteous. polite, (despite this heat wave) & appreciative for our business.
- Bill & kat Eldridge
Bill and Kat, thank you for your review. We apologize for any inconvenience for issues overlooked by the 'trainee'. Precision Door Service appreciates your honest feedback and business.
Corryton, TN
I was very pleased with the tech. He explained everything to me, the problems and fixed it quickly. Thank you. Vicky Haney
- vicky Haney
Vicky, thank you for your review. We appreciate your feedback and business.
Knoxville, TN
Our technician Tommy was very efficient and friendly. He was on time, gave me a thorough assessment and repaired the door within his estimated timeframe. He also made sure I did not have any questions. The price was fair for parts and labor. I would definitely recommend Precision to others.
- Scott Meyer
Thank you for your review and recommendation! We appreciate your business!
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Clinton, TN
James was on time, listened to my story of a stopping-in-mid-cycle door, studied the 17 yr old garage door's behavior, made the necessary and proper adjustments, and installed new rollers. Everything is better now and works. Very satisfied with both the service and the professionalism.
- Bernard Ducamp
Thank you for your review. We appreciate your business.
Maryville, TN
My garage door spring broke and I had to wait 2 months to get it fixed due to financial situation. I realized there were other things that I needed fixed but my finances did not permit it. I really felt a lot of pressure to get other things repaired and the quote I received over the phone suddenly went from $225.00 to over $700.00. I was not in a position to do the extra things, I feel it's Ok to assess your repairs, but not ok to pressure people to get it done. I plainly stated when the repairman came that I did not want anything extra done. I felt uncomfortable with the situation. The replacement of my garage door springs was an excellent job and the repairman was very professional and did a good job. Please train your repairmen not to pressure people when they are getting a repair done.
- Debbie Heaton
Thank you for your honest feedback. I'm sorry you weren't completely satisfied with our customer service. We can assure you this will not be an issue in the future. Precision Door Service appreciates your business.
Knoxville, TN
Joe provided our service and was completely professional and straightforward. He listened as I explained our needs, diagnosed a solution, and got us up and running in a single service call. Couldn't ask for better service.
- Ron Pevey
Thank you for your review! We appreciate your business!
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Knoxville, TN
The telephone receptionist, Christine, was very helpful and asked very specific questions that showed she knows doors! I was pleased that your repairman was NOT cover with tattoos and rings in his nose. (Yes, I am old.) James was very competent, friendly and prompt. He fixed the door twice as fast as I thought it would take. I was thrilled that he could save the original door! After his repairs and tune up, that was the quietest garage door that I've heard operate. My Thanks To All, Tim
- Tim Borg
Thank you so much for your review! We appreciate your business!
Loudon, TN
Had broken garage door RH spring. Called Precision and appointment made for 3 hours later. Joe handled service call. He was timely, knowledgeable and very professional. appreciate the personal attention and time Joe took to check the entire garage door system. This is the reason why you use a reputable company - to get the job done properly.
- Greg Houpt
Thank you for your review! We appreciate your business!
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Lenoir City, TN
Five Stars. Patrick believes in quality workmanship. He takes pride in his work and has a lot of experience. He has a positive attitude. He makes sure you understand your options.
- William Lawler
Thank you for your review! We appreciate your business!
Marlow, TN
I strongly suggest Precision door. They were here on time as scheduled. Thomas was very professional and courteous. No pressure for extra services yet willing to point out needed repairs. Job was done safely. I will be using Precision to replace 18 year old garage door when I can. Price was very reasonable. Workmanship second to none. Use these guys you won't regret it.
- Mike Reed
Thank you for your review and recommendation! We appreciate your business!
Eagleton Village, TN
Very good job!
- Ed Johnson
Thank you for your review! We appreciate your business!
Knoxville, TN
Thank you for the wonderful service I have received with Precision. Today I had a problem solved and James the technician was very prompt, friendly and helpful. Couldn't ask for better. Thank you.
- Colleen Patterson
Thank you for your review! We appreciate your business!
Knoxville, TN
Great fast service. Called at 8am and service tech was here at 11 am same day. Took Williams almost a month to come last time I needed service and they were very rude and did basically nothing. Tech was professional and courteous. 5 Stars.
- Garry Weaver
Thank you for your review! We appreciate your business!
Maryville, TN
Five Stars for this company. Our overhead door springs broke on a Sunday, trapping both cars inside. I called, expecting we'd have to wait until at least Monday. Very courteous telephone rep offered to send a technician out same day (Sunday) at no extra cost for weekend service. Within a few hours a technician, Tom, showed up and replaced the springs very efficiently at reasonable cost. Thanks for a job well done. Will use them again.
- Kurt Meltzer
Thank you so much for your review! We appreciate your business!
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Knoxville, TN
Thomas arrived about 30 minutes after my call. My problem - the door would not close. He immediately located the problem - a missing bolt. After replacing the missing bolt, he tightened all other bolts, checked complete operation of the system several times. Thomas is an excellent technician and service definitely is a 5+ star rating.
- Allen Millet
Thank you so much for your review! We appreciate your business!
Knoxville, TN
5 Stars - My door had come of the rails due to a worn out part. I called Percision and they were out the same day to repair it. They called 45 minutes before arriving. The Tech, Tommy, was neatly dressed, professional and very friendly. He had the problem corrected in a very short time. I also asked about door upgrades. Tommy walked me through their options and wrote down the cost of each for me. No pressure at all. Much appreciated and will definately use Percision when we upgrade.
- Michael & jill Brown
Thank you for your review! We appreciate your business!
Louisville, TN
Our repair man James did a great job. Thanks
- Alan Giles
Thank you for your review! We appreciate your business!
Corryton, TN
Very professional and friendly. Quick repair and thorough explanation of problems. Will definitely use again!
- Dobbins
Thank you for your review! We appreciate your business!
Norris, TN
James is great. He explained everything he was doing and what the problem was. I had to have the springs and cables replaced on my garage door and he removed the old ones and had the new ones installed in just under an hour. He was very courteous and knowledgeable. Thank you!
- Peter
Thank you for your review! We appreciate your business!
(865) 643-8587
(865) 643-8587(865) 268-4051
(865) 268-4051(865) 275-5643
(865) 275-5643(865) 408-8914
(865) 408-8914(865) 512-6675
(865) 512-6675(865) 816-9766
(865) 816-9766(865) 268-4051
(865) 268-4051(865) 275-5643
(865) 275-5643(423) 536-9835
(423) 536-9835(865) 512-6675
(865) 512-6675(865) 408-8914
(865) 408-8914(865) 816-9766
(865) 816-9766
James Wells provided an estimate for replacement of both garage doors and evaluated the performance of both garage door openers which we believed needed replacing also. James's honesty and professionalism was outstanding as he indicated our openers were working properly but the doors (the previous homeowner had backed his car into them) needed replacing because they were bent putting too much stress on the opener while attempting to open and lift. The springs were also not balanced properly and needed replacing.
- James Baker