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Tommy

Tommy
Technician
Reviews: 134
Average: 4.93 stars
Tommy has received 134 reviews, averaging 4.93 Stars:
1 2 3 4 5

Tommy's Bio:

I have a wonderful 10 year old son. We spend our time going to church, fishing, and mostly baseball. We also spend a lot of time with family.

Review:

Even though you could not service my door ,Tommie was so informative , pleasant And I would recommend your company . My door is a commercial mechanism .

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A Response from: Sandy

Thank you for the 5 star rating. Precision Door appreciates your feedback and recommendation, even though we couldn't service your commercial door. It is our pleasure to serve you.

Service Provided:
Broken Garage Door Spring Repair

Review:

Precision Doors did exactly what they said they would do. Tommie called ahead of time, was on time and provided exactly what we needed in a very professional and courteous manner. He explained everything and answered all of our questions so we could make a good decision and get our garage door taken care of. He did an exceptional job for us! We would encourage anyone reading this to call Precision if you need work done on your garage doors!

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A Response from: Sandy

Thank you for the 5 star rating. Precision Door appreciates your business and recommendation. Great feedback!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Excellent service, fast response

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A Response from: Sandy

Thank you for the 5 star rating. Precision Door appreciates your business and feedback.

Service Provided:
Garage Door Repair

Review:

Tommy was wonderful! Explained condition to my understanding, polite, knowledgeable and efficient. Included me in condition and each step. Would recommend to friends and family. Also very timely! Thank you...

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A Response from: Sandy

Thank you for the 5 star rating. Precision Door appreciates your business and recommendation to friends and family.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Great service; from the phone call, the Service Professional (Tommy), to the invoice e-mail receipt! More $$ than I anticipated but, thank you!

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A Response from: Sandy

Thank you for the 5 star rating. Precision Door appreciates your business and feedback. We are happy to hear you had great service from start to finish.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

My second experience with Precision at two locations in different counties. Could not be more satisfied with the service.

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A Response from: Sandy

Thank you for the 5 star rating. Precision Door appreciates your business...in any county. It is always our pleasure to serve you.

Service Provided:
Garage Door Repair

Review:

I was extremely pleased with with how quickly Precision responded to my need for garage door repair service. Even with some unexpected complications that were discovered on the initial inspection, they were able to work everything out around our busy schedule and complete the job in less than two hours. The repair man (Tommy) was very friendly and accommodating to make sure we understood what needed to be done and why. A very professional and competent job well done!

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A Response from: Sandy

Thank you for your 5 star rating. Precision Door appreciates your business and feedback.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

I am happy to rate the service I received today from Precision Overhead Door Service a FIVE! Tommy Gatlin came less than 2 hours after called and evaluated and explained the reason for the problems with my garage door. He made suggestions for correcting the problems. He repaired and replaced parts needed and door is working perfectly! Tommy was mannerly, efficient, and knowledgeable. If ever needed, I would certainly request him again.

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A Response from: Sandy

Thank you for the 5 star rating. Precision Door appreciates your business and outstanding feedback. We look forward to serving you with any future repairs.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

my door was making way to much noise i thought it would break into, Tommy came out quickly saw the problems my door had and told us what it would coast to repair, it was a little pricey however I had the work done and the door is so quite you can sleep through the opening and closing of the door now, great work and Tommy was a professional thank you

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A Response from: Sandy

Thank you for the 5 star rating. Precision Door appreciates your business and feedback. We're happy to hear your door is running very quietly now.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Prompt service professional service techs and they stand behind there work with a guarantee

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A Response from: Sandy

Thank you for the 4 star rating. Precision Door appreciates your business and feedback.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

The technician called prior to arrival to give us a time. When he arrived he immediately diagnosed the problem and began the repair. The technician explained the repair and was very professional with his actions. He completed the repair in minimal time which saved me money and time. He answered all my questions to my satisfaction, This will be my garage door service company from now on, I rate them at 5 stars.

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A Response from: Sandy

Thank you for the 5 star rating! Precision Door appreciates your business and feedback. We are excited to be your new garage door company. It is our pleasure to serve you.

Service Provided:
Garage Door Repair

Review:

The technician (Tommy) was very knowledgeable and personable. He explained the situation and his recommendations, but let me decide what to have done. High quality work with no mess left behind.

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A Response from: Sandy

Thank you for your 5 star rating. Precision Door appreciates your business and feedback.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Tommy was amazing. Very professional, and arrived as promised. I would recommend this company to anyone that needs a garage door repair.

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A Response from: Sandy

Thank you for the 5 star rating. Precision Door appreciates your business and recommendation. Wishing you a wonderful New Year!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Did an excellent job

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A Response from: Sandy

Thank you for your 5 star rating. Precision Door appreciates your business and feedback of your positive experience.

Service Provided:
Garage Door Repair

Review:

Awesome service and very friendly, Tommy explained everything he was doing and explained everything in a way I could understand. my Garage door is now better than new ! Thanks very much !

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A Response from: Sandy

Thank you for your 5 star rating. Precision Door appreciates your business and feedback. Enjoy your 'better than new' garage door. Merry Christmas!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

We would highly recommend Precision Door. Tommy was excellent. He explained everything in detail and gave us options on how to repair. Our garage door is working like new and we could not be happier with the service we received. Very professional! 5 stars to Precision Door and to Tommy. Thanks.

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A Response from: Sandy

Thank you for the outstanding 5 star rating. Precision Door appreciates your business and recommendation of Tommy and our services to others. It is our pleasure to serve you.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Had been living with a garage door badly out of adjustment with issues that had not been identified and repaired by another local, supposedly well respected company. The Precision guy was professional, knowledgeable and thorough in completely checking the door and finding the issues needing to be fixed. The main issue was a single, undersized torsion spring for the 16 ft door. The door needed two torsion springs to balance it. I accepted his suggestions to also replace all worn parts to restore normal door travel since I open and close the door a lot. He wasn't pushy at all. Without the strain on the 13 year old opener, it should last a few more years before needing to be replaced. I'm convinced the job was done right and I'm completely satisfied.

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A Response from: Sandy

Thank you for the 5 star excellent rating. Precision Door appreciates your business and feedback how our technician conveyed trust. It is always our pleasure to serve you.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Most definitely a 5 star rating! From the time I called until the tech was at the door was less than 45 min-- that wasextremely impressive. Tommy was very professional, courtesy, and friendly. Also, he was very patient in dealing with the so called Home Warrenty people on the opener. I really appreciated his efforts on this. YES, I would definitely reommend your company for any type of garage door service!!

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A Response from: Sandy

Thank you for the 5 star rating! Precision Door appreciates your business and wonderful feedback. It is great having your recommendation.

Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Door Opener

Review:

I would highly recommend Precision door. Tommy was excellent. He explained everything in detail. My garage door is working like new and I could not be happier with the service we received.

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A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business, recommendation and feedback on our technician. It is our pleasure to serve you.

Service Provided:
Garage Door Repair

Review:

5 stars, Tommy did a great job, explained the parts that needed to be replaced, total job was complete in about an hour. Great service!

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A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback about the service from our technician Tommy.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Thanks for being so prompt. I appreciate your work. Dottie Webb

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A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback.

Service Provided:
Garage Door Repair

Review:

Top-Notch Service. I called in the morning, was given a scheduled appointment time the same day and was advised my technician, Tommy, would call before his arrival. Wonderful experience, all of the above happened as they said it would and Tommy was an absolute delight to deal with. I would recommend PDS in a heartbeat.

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A Response from: Sandy

Thank you for the 5 star review on our service and Technician Tommy. Precision Door appreciates your business and recommendation.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Just want to say what a great job Tommy did on fixing my door. He not only was fast and professional, but was a very courteous gentleman. I enjoyed talking with Tommy as he repaired my door. He pointed out things that I needed to fix, some things that could wait but did a great job on getting us back in working order! Thanks Tommy and PDS!

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A Response from: Sandy

Thanks for the great review and 5 star rating. Precision Door appreciates your feedback and business.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Tommy our technician was courteous, on time, and extremely knowledgeable about the unit. He trouble-shot the problem in about 4 minutes, explained the issue and the options for repair, and had it finished in about an hour. Impressive!! Give that man a raise...but don't raise your prices.

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A Response from: Sandy

Thank you for the 5 star rating of Precision Door and our technician, Tommy. We appreciate the great feedback and your business. It is a pleasure to serve you.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Wow, same day service available but choose early next morning for a broken spring and cables. My tech was Tommy and we could not have been more ecstatic with his professionalism and expertise. We actually added a new garage door opener for a super successful install, quiet as a mouse. Very happy consumer here and thats no easy feat with me. Thanks Tommy

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A Response from: Sandy

Thank you for your 5 star rating of our product and our Tech, Tommy. Precision Door appreciates your business and feedback.

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

I chose Precision from the yellow pages. I was pleased by the promptness of being able to get a weekend appointment. Tommy was such a professional, competent, kind person who explained all the details to me. I will recommend Precision to my friends.

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A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and recommendation to your friends.

Service Provided:
Garage Door Repair

Product:
Rollers

Review:

I have used this company for my rental properties and my residence. They are very skilled and explain things clearly.

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A Response from: Sandy

Thank you for the 5 star review. Precision door appreciates your feedback and personal and rental business. It is always a pleasure to serve you.

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Ive never seen a more professional service. Quality products, service and knowledge. The service professional walked me through the entire process.

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A Response from: Sandy

Thank you for your 5 star rating. Precision Door appreciates your feedback and business. It is our pleasure to serve you.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

We were well pleased with the prompt service that we received. Tommy was very knowledgeable and professional. He took care of our problem in a matter of minutes. Amazing! Thanks so much!

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A Response from: Sandy

Susan, thank you for the 5 star review. Precision Door appreciates your feedback and business. It is a pleasure to serve you.

Service Provided:
Garage Door Opener Repair

Review:

Found your ad in the yellow pages. It was the weekend when I was looking for service and I liked the fact that a person would answer my call. The work was performed today. Tommy was excellent! He did a great job and made recommendations that were needed. I followed his recommendations and appreciate his knowledge. He also made sure everything was lubricated and showed me how to keep things up to date.

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A Response from: Sandy

Gail, thank you for your 5 star rating. Precision Door appreciates your feedback and business. It is always our pleasure to serve you.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

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Precision Door Service
Office: (865) 221-7068
10525 Kingston Pike
Ste E

Knoxville, TN 37922