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Precision Garage Door of Knoxvillehas received 3733 reviews, averaging 4.93 Stars:
Clinton, TN
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Maryville, TN
My garage door spring broke and I had to wait 2 months to get it fixed due to financial situation. I realized there were other things that I needed fixed but my finances did not permit it. I really felt a lot of pressure to get other things repaired and the quote I received over the phone suddenly went from $225.00 to over $700.00. I was not in a position to do the extra things, I feel it's Ok to assess your repairs, but not ok to pressure people to get it done. I plainly stated when the repairman came that I did not want anything extra done. I felt uncomfortable with the situation. The replacement of my garage door springs was an excellent job and the repairman was very professional and did a good job. Please train your repairmen not to pressure people when they are getting a repair done.
- Debbie Heaton
Thank you for your honest feedback. I'm sorry you weren't completely satisfied with our customer service. We can assure you this will not be an issue in the future. Precision Door Service appreciates your business.
Knoxville, TN
Joe provided our service and was completely professional and straightforward. He listened as I explained our needs, diagnosed a solution, and got us up and running in a single service call. Couldn't ask for better service.
- Ron Pevey
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Knoxville, TN
The telephone receptionist, Christine, was very helpful and asked very specific questions that showed she knows doors! I was pleased that your repairman was NOT cover with tattoos and rings in his nose. (Yes, I am old.) James was very competent, friendly and prompt. He fixed the door twice as fast as I thought it would take. I was thrilled that he could save the original door! After his repairs and tune up, that was the quietest garage door that I've heard operate. My Thanks To All, Tim
- Tim Borg
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Loudon, TN
Had broken garage door RH spring. Called Precision and appointment made for 3 hours later. Joe handled service call. He was timely, knowledgeable and very professional. appreciate the personal attention and time Joe took to check the entire garage door system. This is the reason why you use a reputable company - to get the job done properly.
- Greg Houpt
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Product:
Lenoir City, TN
Five Stars. Patrick believes in quality workmanship. He takes pride in his work and has a lot of experience. He has a positive attitude. He makes sure you understand your options.
- William Lawler
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Marlow, TN
I strongly suggest Precision door. They were here on time as scheduled. Thomas was very professional and courteous. No pressure for extra services yet willing to point out needed repairs. Job was done safely. I will be using Precision to replace 18 year old garage door when I can. Price was very reasonable. Workmanship second to none. Use these guys you won't regret it.
- Mike Reed
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Eagleton Village, TN
Very good job!
- Ed Johnson
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Knoxville, TN
Thank you for the wonderful service I have received with Precision. Today I had a problem solved and James the technician was very prompt, friendly and helpful. Couldn't ask for better. Thank you.
- Colleen Patterson
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Knoxville, TN
Great fast service. Called at 8am and service tech was here at 11 am same day. Took Williams almost a month to come last time I needed service and they were very rude and did basically nothing. Tech was professional and courteous. 5 Stars.
- Garry Weaver
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Maryville, TN
Five Stars for this company. Our overhead door springs broke on a Sunday, trapping both cars inside. I called, expecting we'd have to wait until at least Monday. Very courteous telephone rep offered to send a technician out same day (Sunday) at no extra cost for weekend service. Within a few hours a technician, Tom, showed up and replaced the springs very efficiently at reasonable cost. Thanks for a job well done. Will use them again.
- Kurt Meltzer
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Product:
Knoxville, TN
Thomas arrived about 30 minutes after my call. My problem - the door would not close. He immediately located the problem - a missing bolt. After replacing the missing bolt, he tightened all other bolts, checked complete operation of the system several times. Thomas is an excellent technician and service definitely is a 5+ star rating.
- Allen Millet
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Knoxville, TN
5 Stars - My door had come of the rails due to a worn out part. I called Percision and they were out the same day to repair it. They called 45 minutes before arriving. The Tech, Tommy, was neatly dressed, professional and very friendly. He had the problem corrected in a very short time. I also asked about door upgrades. Tommy walked me through their options and wrote down the cost of each for me. No pressure at all. Much appreciated and will definately use Percision when we upgrade.
- Michael & jill Brown
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Louisville, TN
Our repair man James did a great job. Thanks
- Alan Giles
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Corryton, TN
Very professional and friendly. Quick repair and thorough explanation of problems. Will definitely use again!
- Dobbins
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Norris, TN
James is great. He explained everything he was doing and what the problem was. I had to have the springs and cables replaced on my garage door and he removed the old ones and had the new ones installed in just under an hour. He was very courteous and knowledgeable. Thank you!
- Peter
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Knoxville, TN
Garage door had bee making noise when open and closing. Then a roller wheel had jumped the track. Thomas came out, accessed the situation, explained the worn wheels, old opener, no safety detector light and incorrect spring for this size door. The previous owner had gone a cheep as possible on many items with this house, why be different with the garage door. I decided to upgrade to a rebuild kit, ie.. rollers, springs cables. Also a new opener with safety light. Only took about 3 hours. very friendly, explained everything. I would gladly use again if the need should arise.
- David Roff
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Knoxville, TN
5 stars to Patrick! He was on time, on budget, very tidy and kept me in-the-know during the whole process. I couldn't ask for more.
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Knoxville, TN
Kyle was an amazing professional service rep. He called and asked if he could come early! He worked quickly and efficiently. He was so personable and polite I wanted to serve him lunch! He explained what he did and showed me parts as the job progressed. Everything was neat, tidy and working like new when he left. Same day service, too! Nice to know service like this still exists!
- Linda Halley
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Knoxville, TN
I have used Precision to repair a door opener and also a garage door spring. The service has been excellent both times. They show up and do their job in a professional manner. Tommy took the time and answered all my questions regarding purchasing new doors. I would recommend to anyone.
- David Henry
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Knoxville, TN
5 Stars!!! Thomas was great did a fantastic job. He understood what needed to be done and was very courteous and I would recommend Precision to any of my friends.
- Brian Garner
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Loudon, TN
The installers were friendly and professional. The installation was completed in a timely manner.
- Roger Mcknight
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Product:
Knoxville, TN
Kyle was the serviceman sent to repair my garage door. He arrived exactly at the scheduled time, fixed my door and it has never worked better, All my neighbors remarked how pleasant it was that my door no longer made the noise resembling a grinding machine. As far as Kyle, he was courteous, clean and polite. I give the company 10 stars for hiring a serviceman who is so knowledgeable, I now know more about garage doors than I ever thought I would. Great Job
- Ilene Foxe
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Vonore, TN
Great service. KYLE IS A GREAT YOUNG MAN!!!!!!!! Five star service I will use your company in the future.
- Wayne Hodges
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Product:
Loudon, TN
We found Precision online, and we are pleased with our results. We needed a spring for our garage door because ours had broken. Kyle was our service technician, and I would recommend him to anyone. One important asset to any service company is speed and promptness! Kyle was on time for our scheduled appointment, and was courteous and efficient.
- Dayton Woody
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Product:
Loudon, TN
Pat, the serviceman arrived on time the day I called to have my broken door spring replaced. He was able to lift my 18" steel garage door (VERY HEAVY!) sufficiently to allow my car to be removed and room for him to work. He Identified several cracked/broken hinges that needed to be replaced as well as the fact that a previous owner had replaced the two factory springs with a single spring. He installed a packaged overhaul kit which replaced all of the cables, cable drums, mounting brackets, rail rollers and the correct springs. Pat appeared to be very knowledgeable about garage doors and was able to answer all my pesky questions. While the cost of the overhaul was not cheap; considering the 5-year warranty on the work, it probably represents a fair value.
- Richard Lierman
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Seymour, TN
This is the second time using Precision Garage Door and both times have been a good experience. They showed me what the problems were and gave me options. The first time the door could be repaired, this time I plan on having the garage door replaced. I highly recommend them.
- Donna and mike Sharpe
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Knoxville, TN
They did a great job. I am happy with the door and the installation.
- Bruce Ralston
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Product:
Friendsville, TN
Great service and very professional!
- Robert York
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Knoxville, TN
Once again. Top quality door, installation and professionalism!!!! One great door company! Ed and Pam
- Ed and pam Patton
Thank you for your review! We are happy to hear you are satisfied with your new door! We appreciate your business!
Product:
(865) 643-8587
(865) 643-8587(865) 268-4051
(865) 268-4051(865) 275-5643
(865) 275-5643(865) 408-8914
(865) 408-8914(865) 512-6675
(865) 512-6675(865) 816-9766
(865) 816-9766(865) 268-4051
(865) 268-4051(865) 275-5643
(865) 275-5643(423) 536-9835
(423) 536-9835(865) 512-6675
(865) 512-6675(865) 408-8914
(865) 408-8914(865) 816-9766
(865) 816-9766
James was on time, listened to my story of a stopping-in-mid-cycle door, studied the 17 yr old garage door's behavior, made the necessary and proper adjustments, and installed new rollers. Everything is better now and works. Very satisfied with both the service and the professionalism.
- Bernard Ducamp