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James W's Bio:
I have lived in East Tennessee since 1997. I'm married with 4 children and 3 grandchildren. I like to spend time with family and friends. I like to workout, run, and read in my spare time.
Sevierville, TN
Knoxville, TN
Excellent service. James was the installer and clearly knew what he was doing. Also a very pleasant person to deal with. Overall, a good experience.
- William Wood
Kodak, TN
Representative was very knowledgeable and helpful in explaining what our options are. We ended up buying new doors.
- Mary & harry Lee
Knoxville, TN
I was very, very impressed with many aspects of Precision's service. Their phone staff and our technician (James Wells) were fantastic. This was a last minute call on a Saturday. They fit us in with a time window of 6-8pm, and James arrived at 5:30. He quickly diagnosed the issue and was up front about the repair and cost. It was completed in around an hour, and it's never sounded better. However, after doing some research I'm not so sure about the cost. It was hundreds more than almost any estimate I found online for a similar job. The invoice lumped most of the expense together under 'PDS Overhaul', so I don't know the charge for individual parts, labor, etc. There's also a mysterious 'shop fee'. I'm not a big fan of the financial side, but everything else was amazing. Next time I need something, I'll definitely consider Precision - but I'll also be shopping around.
- Joel Cooper
Loudon, TN
James was outstanding. Both his professionalism and customer service exceeded my expectations. I would highly recommend Precision Doors, and especially James, to others.
- Joseph Blanco
Gatlinburg, TN
Service person was very helpful and friendly from start to finish, we will continue using your services
- Kendall Hays
Knoxville, TN
I called Precision to repair my garage door because I had used them before for my aunts garage door repair. I was impressed then and I am equally if not more impressed with their expediency of service, there quality of service and their customer service. I had James contact me before the scheduled time and he came out and was polite, attentive to what issues I described then showed me some other near future potential issues that we addressed today. I was very happy with everything but the cost, but with anything nowadays you get sticker shock. Thanks for fixing my issues and I would recommend to anyone needing garage door repairs.
- Don Sheley
Maryville, TN
Derek was very helpful. He provided various cost options that we could evaluate. He was very professional and genuine. Great customer service. Will use them again for sure.
- Ben & erin Metz
Seymour, TN
Too soon to render a rating because of the following: 1. A torsion spring was installed on my garage door about twice the size of the one on the door when purchased! 2. Since this torsion spring was installed, I have not been able to get my garage door opener adjusted to operate up and down properly. When attempting to adjust the garage door up and down movement, my Chain and Idler Pulley were damaged and I am in the process of obtaining replacements to see if that will fix my problem or if I need to replace the torsion spring with the one specified in the manual for my garage door.
- Willard Leon
Eagleton Village, TN
I called with a broken spring at 11:47am on Saturday and had someone on the way to fix my door by 12:05!!! I was so thankful and amazed by how quick and efficient the repair was!
- Nikki Parton
Maryville, TN
James Webb performed maintenance on our 7 year old garage door today at our Maryville, TN home. James is a thorough and detailed professional and was a pleasure to work with. His experience and pleasant demeanor are exceptional and a great reflection on the Precision Garage Door Service company.
- John Stinson
Knoxville, TN
The technician arrived earlier than the estimated arrival time. James did a good job explaining the issues and the options to make the repairs. I was very pleased with Precision and will be happy to recommend them to anyone.
- Frank Beeler
Arrived on time. Respectful. Knew what he was doing. Thank you, James
- Carol Tierney
Loudon, TN
As usual Precision Door sent a technician who knew exactly what was needed. I appreciate the excellent service over the years from Precision and highly recommend them for all garage door service.
- Melinda Basler
Claxton, TN
I really appreciate how quickly they were able to get my door fixed.
- Vickie Leitnaker
Knoxville, TN
Precision is a great company. I had an issue with my garage door on Thursday, December 21st and was afraid I wouldn't be able to get anyone to come out so close to Christmas week-end. The lady I spoke with was very courteous and helpful. James came out Friday morning, determined my problem and fixed my garage door! He was very knowledgeable and helpful. I appreciate Precision's prompt response!!
- Karen Bunch
Maryville, TN
James W did a great job on our older garage door. Total rebuild of the hardware. Door runs quiet and tight. We are very pleased with the quick response and quality of the work James performed. Highly recommended.
- Sharron & don Sniffen
Lenoir City, TN
James did a great job fixing our door. He replaced all the moving parts, so we're good for another 10 years.
- Lauren Carter
Vonore, TN
Your technician John did a great job. He was very professional and knowledgeable and did a perfect job I would recommend your company to anyone who needs garage door repair or maintenance.
- George Evans
Knoxville, TN
I think the repair was expensive but i had no choice. Either replace a rusty spring or risk possible injury or more expense at a later date. The repair man did an excellent job in a timely manner. I wish he could have had the weather stripping on his truck to finish the repair but I will do that myself at a later date. Suggestion to the company: start carrying the weather strips.
- Peggy Watson
Greenback, TN
James came prior to appointment time and gave us some advice on keeping the doors running smoothly. Friendly and quick service.
- William Ross
Maryville, TN
Office staff and technician were very friendly, helpful and professional; and when I called the office personnel set me up with an appointment for the next day, so it was great that we didn’t have to wait so long for an appointment. The technician (James) was very helpful and courteous, and got the job done quickly. The pricing for the work was fair as well. I highly recommend Precision, and will use them again, when needed!
- Shana Adams
Loudon, TN
needed a new garage door opener as mine was not working due to lightening strike I WAS OUT OF TOWN WHEN IT WAS NEDED FOR ME TO GET AN INVOICE FROM COMPUTER!!! I NEED AN INVOICE SENT TO ME FOR THE INSURANCE PURPOSES!!!PLEASE SEND ME AN INVOICE/BILL TO MY HOME ADDRESS! I PAID FIOR YOUR SERVICE WHEN WORK WAS DONE....PLEAASE SEND ME A COPY OF A PAID BILL!! I AM 81 YR OLD NON-TECHIE1 PLEASE SEND ME INVOICE/COPY OF PAID BILL!!!!
- Linda Atkins
Lenoir City, TN
I called this morning asking for someone to come and take a look at my garage due to my spring breaking on my door. The customer service representative on the phone was amazing (I called at 830am) and by 1:15pm James W, the tech, had come and gone. I not only got my spring fixed but got other worn out broken pieces replaced and purchased a new quiet garage door opener. I will refer Precision to others.
- Daisy
Jacksboro, TN
Your technician was very knowledgeable and pleasant. He had the problem corrected in a matter of 15 minutes. I will tell my friends all about your company and the good customer service.
- Peter Daleo
Maryville, TN
Recommended by a close friend and he didn't steer me wrong. Called your office, efficient and friendly office staff, told me when the tech would be out, who it was and that he would call prior to arrival. Everything happened as she said. Tech arrived ahead of schedule, replaced broken spring, rollers, wires, etc due to age (17 years). Friendly and efficient. would recommend and will use again. Thanks!
- Lon Waxstein
Marlow, TN
THE REPLACEMENT OF THE GARAGE DOOR WAS QUICK AND GOOD.THE REPAIRMAN WAS VERY KNOWLEDGEABLE AND THE REPAIR SUCCESSFUL, RON FORREST OF CLINTON.
- Ron Forrest
Knoxville, TN
Chuck Gatlin was very knowledgeable about the product and able to install our new garage door opener, replacing an old one that had worn out. He was very helpful in explaining the new updated system and very courteous throughout the install process. Thank you for your professional service and meeting our needs so quickly.
- Bill Garland
Service Provided:
Product:
Technician: James W
Knoxville, TN
It’s been a long time since I received such a absolute fantastic experience with a service company. The phone receptionist and actual service person were really helpful and very respectful which is very rare these days!
- Bruce Butler
Knoxville, TN
I called Precision Door to adjust my garage door; the technician (James) arrived the same day and completed the adjustment efficiently and at a reasonable fee.
- Rick F.
(865) 643-8587
(865) 643-8587(865) 268-4051
(865) 268-4051(865) 275-5643
(865) 275-5643(865) 408-8914
(865) 408-8914(865) 512-6675
(865) 512-6675(865) 816-9766
(865) 816-9766(865) 268-4051
(865) 268-4051(865) 275-5643
(865) 275-5643(423) 536-9835
(423) 536-9835(865) 512-6675
(865) 512-6675(865) 408-8914
(865) 408-8914(865) 816-9766
(865) 816-9766
We were able to get someone out the next morning and they identified and repaired the issue with our garage door very quickly! For the type of work done and how quickly things were resolved, I reckon the quote was reasonable as well. Very pleased with our experience and will happily use this service again if needed.
- Shasta Widdows