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Thomas W

Thomas W
Technician
Reviews: 197
Average: 4.90 stars
Background: 11/28/2012
Drug Test: 2/20/2013
Thomas W has received 197 reviews, averaging 4.90 Stars:
1 2 3 4 5

Thomas W's Bio:

I'm 37 years old. I grew up in Knoxville and have been fixing garage doors my entire adult life. When I'm not working, I enjoy spending time with my two children.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Thomas called about 1/2 hour before his arrival and introduced himself. He arrived on time and was very courteous and efficient during the removal of the old Wayne Dalton Torquemaster Plus system and reinstallation of a much better designed and much higher quality spring conversion system . He was very knowledgeable on the products offered by Precision Door Service and answered all of my questions without hesitation. Based on my experience, I would highly recommend Precision Door Service for the quality of service, the quality of their products, and competitive pricing. Additionally, Emily and Miranda in customer service were extremely professional and helpful in scheduling my repair quickly and providing an accurate estimate for the conversion. Well done to the Precision Door Service team.

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A Response from: Emily Whalen

Thank you so much for your review and recommendation! Your business is greatly appreciated!

Thomas W Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

5***** Thomas was right on time and I appreciate him taking care of the garage door within 5 minutes. We have always been pleased with Precision.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Thomas W Service Provided:
Garage Door Repair

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Very pleased with the prompt service. I was very taken by your ad in the telephone book, it inspired confidence and we were not disappointed. Thank you so much.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Thomas W Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Excellent prompt service.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Thomas W Service Provided:
Garage Door Repair

Product:
Cables

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Five stars! Time managing to get to us during an ice/snow storm was itself impressive, he couldn't make it to the driveway due to the unplowed icy street but made it to the corner and walked in with his tools. He quickly analyzed and fixed the problem. A great relief to us as aside from having two cars trapped in the garage we were carrying our 80 pound dog down the front stairs to allow him to relieve himself as he recently had knee surgery and couldn't do stairs. Much more responsive than Williams Door which told us we had to wait four and a half days for service!

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A Response from: Emily Whalen

Thank you so much for your review! Your business is greatly appreciated!

Thomas W Service Provided:
Garage Door Repair

Product:
Springs

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Thank you for your fast and friendly service. Technician was knowledgeable and discussed many options with us for the best repair service. I would definitely recommend this company!

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Thomas W Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician was very nice and explained everything well.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Thomas W Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Although no one wants to spend $ on garage door repairs, Precision made it as painless as possible. Broken spring, worn bearings, cables, rollers...all repaired quickly and professionally by Thomas. Would definately recommend to others.

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Thomas W Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Following a telephone call we had a technician at our home in less than an hour. He was very polite, explained what had to be done, and proceeded to work quickly and efficiently. I will definitely recommend your company to others. Thank you.

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A Response from: Emily Whalen

Thank you for your review recommendation! We appreciate your business!

Thomas W Service Provided:
Garage Door Opener Repair

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Precision Door was able to respond within about 2 hours after the spring on my garage door broke, leaving both of my vehicles stuck inside of the garage. Thomas Wright did a very nice job repairing all of the damaged parts and got the door working in a very reasonable amount of time. Thanks for great service!

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Thomas W Service Provided:
Garage Door Repair

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I would highly recommend this company. I called today and someone was at our house within 2 hours. Thomas was polite and honest. He explained the problem and provided insight on how to prevent future issues.

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Thomas W Service Provided:
Garage Door Repair

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician quickly found my problem with my garage door and repaired it just as quickly. He was very courteous as well as professional and took the time to explain the problem. It was a pleasure doing business with this company.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Thomas W Service Provided:
Garage Door Repair

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

We had one of our garage doors repaired by your Service Rep yesterday and he did an outstanding job. He was personable, energetic, and handled the service at hand in a reputable manner. We have been using your competitor but will call Precision in the future. Will give you five stars Thomas.

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A Response from: Emily Whalen

Thank you very much for your review! We appreciate your business!

Thomas W Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Thomas was the repair tech that handled our garage door issues. He called ahead, was on time, prepared and fixed all problems within the time frame specified. He was personable and professional. I've rarely dealt with a more reliable service and would recommend Precision without a doubt. Thanks!

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Thomas W Service Provided:
Garage Door Repair

Product:
Springs

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The service tech was on time, courteous, efficient and very capable. Thank you.

-

A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Thomas W Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Our technician was Thomas Wright, who was prompt, knowledgeable, and completed the repair well. Unexpected repairs like this are never fun, but Precision made it as painless as possible. We would recommend Precision in the future.

-

A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Thomas W Service Provided:
Garage Door Repair

Product:
Springs

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I was very pleased with the time it took to come and fix the door! The service man was very polite and very professional! I would not hesitate to recommend your company to a friend. I also liked the email before the arrival and pictures of the serviceman. That is very important when you have people coming to your home! Thank you!

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your service!

Thomas W Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Patrick's knowledge and expertise was fantastic! As a retired Mfg consultant for over 40 years, I can easily recognize when a technician has good skills, knowledge of his or her craft and demonstrates it with great efficiency and enthusiasm! Patrick displayed of these characteristics when he repaired my garage door. He is a great representative of Precision Door Service and should be highly commended for his work ethics. Also, the manner in which Precision performs its services is very professional. The total door inspection and critiques, explanation and follow on action required, is to be commended. I would definitely do business with Precision Door Services again and also recommend them to my friends and neighbors. Great Five Star Job Patrick! Sincerely, F. Roy Piciacchia

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Thomas W Service Provided:
Garage Door Repair

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Wonderful service. Patrick arrived on time. A really polite man who gave me a full explanation of all he needed to do. He worked on the problems for a very long time and when he had finished everything worked perfectly. It was a first rate job.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Thomas W Service Provided:
Garage Door Repair

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Thomas did a great job. Really enjoyed meeting him.

-

A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Thomas W Service Provided:
Garage Door Repair

Product:
Springs

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Excellent and fast service. The technician was really good and repaired the spring in no time. Scheduling was also very efficient.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Thomas W Service Provided:
Broken Garage Door Spring Repair

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Service technicians were prompt, courteous, efficient. I received a thorough explanation of work to be performed and allowed to ask questions as they worked. I am waiting on a call back concerning the senior citizen discount that was not deducted from the bill. I am very pleased with the service and would highly recommend your company.

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A Response from: Emily Whalen

Thank you for your review and recommendation! Your money has been refunded for the Senior Discount. We appreciate your business!

Thomas W Service Provided:
Garage Door Repair

Product:
Springs

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Quick, honest and good price. Thanks.

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A Response from: Jodi Cook

Thank you for your review! We appreciate your business!

Thomas W Service Provided:
Garage Door Repair

Product:
Opener

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Thomas was polite and professional in preforming the repair. Very pleased with the service!

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A Response from: Jodi Cook

Thank you for your review! We appreciate your business!

Thomas W Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Thank you for your quick response to our service quest. The technician was responsive and professional; a personable young man. Extremely pleased with your service.

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A Response from: Jodi Cook

Thank you for your feedback! We appreciate your business!

Thomas W Service Provided:
Garage Door Repair

Product:
Cables

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Got garage door working within hours of calling for service! Thanks!

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A Response from: Jodi Cook

Thank you for your review! We appreciate your business!

Thomas W Service Provided:
Garage Door Opener Repair

Product:
Garage Doors

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Although I was not particularly happy with the cost of my repair, as opposed to purchasing a whole new garage door opener, I was delighted with the efficiency and completeness of repair performed by Service Technician Thomas. He knew his job and did it very well.

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A Response from: Jodi Cook

Thank you for your review! We appreciate your business!

Thomas W Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I was very pleased with the customer service that your company provided. From the first person I spoke with to the last person everyone was exceptional. The repairs were at a Condo that I am responsible for in Sevierville, However I live in SC. I was a bit apprehension about contacting someone from a internet site, but I can say that this has been a great experience. I wish I could get this kind of service in SC.

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Thomas W Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Thomas did a great job repairing both of our garage doors. We were satisfied with the results and how quickly Precision arrived after placing the call (less than two hours).

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Thomas W Service Provided:
Garage Door Repair

Technician: Thomas W
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I was delighted that come the same day. Tom explained the problems and what they could do, had the materials for the fix, and were in and out quickly. Good job!

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Thomas W Service Provided:
Broken Garage Door Spring Repair

Technician: Thomas W
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Knoxville Area

(865) 643-8587

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Precision Door Service
Office: (865) 221-7068
10525 Kingston Pike
Ste E

Knoxville, TN 37922