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Thomas W's Bio:
I'm 37 years old. I grew up in Knoxville and have been fixing garage doors my entire adult life. When I'm not working, I enjoy spending time with my two children.
Knoxville, TN
Knoxville, TN
The tech only performed a field reset and when I asked him what he was doing, he said that I should only contact your company when this happens. He pushed a few buttons on the overhead box and ran the garage door up and down a few times. I was hoping to learn for myself so I wouldn't have to spend $65.00 for a 5 minute service call. I will google how to perform a field reset and do it myself next time. I was able to reprogram my garage door openers, change the codes, etc. on my own. I can figure this out now too. I think your company is great but this was a total rip-off and I'm disappointed that your technician wouldn't give me some options to resolve the issue myself. They were nice, but again, the visit was a rip-off. Thanks!
- Melissa James
The technician followed company protocol by performing a 25 point inspection (safety and function) to be sure that the door, opener and parts are working properly and if necessary, make recommendations of repair. We spoke with customer and explained the issues with performing a field reset. We apologize that you were not completely satisfied. We appreciate your business!
Alcoa, TN
Tried to open garage door so I could make a Dr. appt. Failed to open; called Precison; Thomas was on the scene in less than one hour. Repair completed shortly and I got on with my day. Job well done.
- WARREN COMPTON
Maryville, TN
I WAS TOLD THAT I WOULD RECEIVE A RECEIPT FOR MY PAYMENT AT MY E-MAIL ADDRESS. I HAVE NOT. I CALLED AND WAS TOLD THE E-MAIL ADDRESS WAS NOT CORRECT, HOWEVER YOU CAN SEE I RECEIVED THIS E-MAIL. THOMAS DID AN EXCELLENT JOB.
- JC TINMAN
Thank you for your feedback. We are looking into the reason you did not receive your invoice. We printed a hard copy and mailed it to you today. Sorry for the inconvenience.
Knoxville, TN
I chose Precision from Angie's list, and the reviews which were available there. My technician was prompt, friendly and explained the problems as he found them. He was even patient with me as I got over the shock of the price!
- ERNESTine LAWRENCE
Knoxville, TN
job well done
- Ron Shrader
Knoxville, TN
Thomas did an outstanding job. He was very courteous and professional. He explained exactly what was wrong and the appropriate course of action to resolve the issue long term. I wouldn't hesitate using or recommending the company or Thomas again.
- DAVID WRIGHT
Loudon, TN
Replaced gear. Service was quick and the serviceman was knowledgable, polite and did an excellent job.
- Bernard Wysocki
Oak Ridge, TN
Needed garage door remotes and inspection of door on home we just purchased.
- Bill & debbie Comings
Maryville, TN
Very pleased with the prompt response and excellent, neat work. Thomas was very efficient and helpful.
- Sharron Kull
Oak Ridge, TN
Technian explained well about the problem I had and gave me choices for pros and. Cons.
- Lei Cao
Thomas was great. He diagnosed the issues with my garage door, made the repair in a timely manner and kept me informed on what he recommended to ensure long term operation of the garage door system.
- Craig Cantrell