Thomas W has received 251 reviews, averaging 4.86 Stars!

About Thomas

I'm 37 years old. I grew up in Knoxville and have been fixing garage doors my entire adult life. When I'm not working, I enjoy spending time with my two children.
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Reviews for Thomas W

Craig Cantrell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Knoxville, TN 02/15/2013

Thomas was great. He diagnosed the issues with my garage door, made the repair in a timely manner and kept me informed on what he recommended to ensure long term operation of the garage door system.

Thomas W

Technician: Thomas W

Service: Garage Door Repair

Product: Garage Door Opener

Melissa James

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Knoxville, TN 02/13/2013

The tech only performed a field reset and when I asked him what he was doing, he said that I should only contact your company when this happens. He pushed a few buttons on the overhead box and ran the garage door up and down a few times. I was hoping to learn for myself so I wouldn't have to spend $65.00 for a 5 minute service call. I will google how to perform a field reset and do it myself next time. I was able to reprogram my garage door openers, change the codes, etc. on my own. I can figure this out now too. I think your company is great but this was a total rip-off and I'm disappointed that your technician wouldn't give me some options to resolve the issue myself. They were nice, but again, the visit was a rip-off. Thanks!

Response from Chuck Gatlin Business Owner

The technician followed company protocol by performing a 25 point inspection (safety and function) to be sure that the door, opener and parts are working properly and if necessary, make recommendations of repair. We spoke with customer and explained the issues with performing a field reset. We apologize that you were not completely satisfied. We appreciate your business!

Thomas W

Technician: Thomas W

Service: Garage Door Opener Repair

Product: Garage Door Opener

WARREN COMPTON

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Alcoa, TN 02/12/2013

Tried to open garage door so I could make a Dr. appt. Failed to open; called Precison; Thomas was on the scene in less than one hour. Repair completed shortly and I got on with my day. Job well done.

Thomas W

Technician: Thomas W

Service: Broken Garage Door Spring Repair

Product: Rollers

JC TINMAN

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Maryville, TN 02/11/2013

I WAS TOLD THAT I WOULD RECEIVE A RECEIPT FOR MY PAYMENT AT MY E-MAIL ADDRESS. I HAVE NOT. I CALLED AND WAS TOLD THE E-MAIL ADDRESS WAS NOT CORRECT, HOWEVER YOU CAN SEE I RECEIVED THIS E-MAIL. THOMAS DID AN EXCELLENT JOB.

Response from Chuck Gatlin Business Owner

Thank you for your feedback. We are looking into the reason you did not receive your invoice. We printed a hard copy and mailed it to you today. Sorry for the inconvenience.

Thomas W

Technician: Thomas W

Service: Broken Garage Door Spring Repair

Product: Garage Doors

ERNESTine LAWRENCE

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Knoxville, TN 02/10/2013

I chose Precision from Angie's list, and the reviews which were available there. My technician was prompt, friendly and explained the problems as he found them. He was even patient with me as I got over the shock of the price!

Thomas W

Technician: Thomas W

Service: Broken Garage Door Spring Repair

Product: Springs

Ron Shrader

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Knoxville, TN 02/04/2013

job well done

Thomas W

Technician: Thomas W

Service: Install Garage Doors

Product: Springs

DAVID WRIGHT

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Knoxville, TN 01/20/2013

Thomas did an outstanding job. He was very courteous and professional. He explained exactly what was wrong and the appropriate course of action to resolve the issue long term. I wouldn't hesitate using or recommending the company or Thomas again.

Thomas W

Technician: Thomas W

Service: Broken Garage Door Spring Repair

Product: Springs

Bernard Wysocki

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Loudon, TN 01/17/2013

Replaced gear. Service was quick and the serviceman was knowledgable, polite and did an excellent job.

Thomas W

Technician: Thomas W

Service: Broken Garage Door Spring Repair

Bill & debbie Comings

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Oak Ridge, TN 01/14/2013

Needed garage door remotes and inspection of door on home we just purchased.

Thomas W

Technician: Thomas W

Service: Garage Door Opener Install

Product: Remotes / Keypad

Sharron Kull

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Maryville, TN 01/14/2013

Very pleased with the prompt response and excellent, neat work. Thomas was very efficient and helpful.

Thomas W

Technician: Thomas W

Service: Garage Door Opener Install

Product: Remotes / Keypad

Lei Cao

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Oak Ridge, TN 01/11/2013

Technian explained well about the problem I had and gave me choices for pros and. Cons.

Thomas W

Technician: Thomas W

Service: Broken Garage Door Spring Repair

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Knoxville Area (865) 643-8587
Maryville Area (865) 268-4051
Oak Ridge and Oliver Springs Area (865) 275-5643
Loudon Area (865) 408-8914
Powell Area (865) 512-6675
Lenoir City and Tellico Village Area (865) 816-9766
Sevierville Area (865) 268-4051
Louisville and Alcoa Area (865) 275-5643
Vonore Area (423) 536-9835
Corryton Area (865) 512-6675
Clinton Area (865) 408-8914
Kodak Area (865) 816-9766
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