Kyle, the original installer did a great job & was very interested in a "satisfied customer." At the time of the install Kyle was training another individual so Kyle worked on one door & the "trainee" worked on the other.....after a few days it became obvious that the opener Kyle had install was flawless, however, we called & asked the he come back & make the other door the same as there were several issues that had been overlooked by the trainee which Kyle corrected ...always very friendly & professional & courteous despite him having to return. Today, Tommy came out to, once again, address an issue that the "trainee" had overlooked..(the bolt that held the support arm to the drive shaft was missing...in truth I could have fixed the problem, but thought since there had been other issues with this particular door it might be prudent to allow a tech to address). Tommy was also courteous. polite, (despite this heat wave) & appreciative for our business.

- Bill & kat Eldridge

Bill and Kat, thank you for your review. We apologize for any inconvenience for issues overlooked by the 'trainee'. Precision Door Service appreciates your honest feedback and business.

Our technician Tommy was very efficient and friendly. He was on time, gave me a thorough assessment and repaired the door within his estimated timeframe. He also made sure I did not have any questions. The price was fair for parts and labor. I would definitely recommend Precision to others.

- Scott Meyer

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Joe provided our service and was completely professional and straightforward. He listened as I explained our needs, diagnosed a solution, and got us up and running in a single service call. Couldn't ask for better service.

- Ron Pevey

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The telephone receptionist, Christine, was very helpful and asked very specific questions that showed she knows doors! I was pleased that your repairman was NOT cover with tattoos and rings in his nose. (Yes, I am old.) James was very competent, friendly and prompt. He fixed the door twice as fast as I thought it would take. I was thrilled that he could save the original door! After his repairs and tune up, that was the quietest garage door that I've heard operate. My Thanks To All, Tim

- Tim Borg

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Thank you for the wonderful service I have received with Precision. Today I had a problem solved and James the technician was very prompt, friendly and helpful. Couldn't ask for better. Thank you.

- Colleen Patterson

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Great fast service. Called at 8am and service tech was here at 11 am same day. Took Williams almost a month to come last time I needed service and they were very rude and did basically nothing. Tech was professional and courteous. 5 Stars.

- Garry Weaver

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Thomas arrived about 30 minutes after my call. My problem - the door would not close. He immediately located the problem - a missing bolt. After replacing the missing bolt, he tightened all other bolts, checked complete operation of the system several times. Thomas is an excellent technician and service definitely is a 5+ star rating.

- Allen Millet

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5 Stars - My door had come of the rails due to a worn out part. I called Percision and they were out the same day to repair it. They called 45 minutes before arriving. The Tech, Tommy, was neatly dressed, professional and very friendly. He had the problem corrected in a very short time. I also asked about door upgrades. Tommy walked me through their options and wrote down the cost of each for me. No pressure at all. Much appreciated and will definately use Percision when we upgrade.

- Michael & jill Brown

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Garage door had bee making noise when open and closing. Then a roller wheel had jumped the track. Thomas came out, accessed the situation, explained the worn wheels, old opener, no safety detector light and incorrect spring for this size door. The previous owner had gone a cheep as possible on many items with this house, why be different with the garage door. I decided to upgrade to a rebuild kit, ie.. rollers, springs cables. Also a new opener with safety light. Only took about 3 hours. very friendly, explained everything. I would gladly use again if the need should arise.

- David Roff

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5 stars to Patrick! He was on time, on budget, very tidy and kept me in-the-know during the whole process. I couldn't ask for more.

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Kyle was an amazing professional service rep. He called and asked if he could come early! He worked quickly and efficiently. He was so personable and polite I wanted to serve him lunch! He explained what he did and showed me parts as the job progressed. Everything was neat, tidy and working like new when he left. Same day service, too! Nice to know service like this still exists!

- Linda Halley

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I have used Precision to repair a door opener and also a garage door spring. The service has been excellent both times. They show up and do their job in a professional manner. Tommy took the time and answered all my questions regarding purchasing new doors. I would recommend to anyone.

- David Henry

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5 Stars!!! Thomas was great did a fantastic job. He understood what needed to be done and was very courteous and I would recommend Precision to any of my friends.

- Brian Garner

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Kyle was the serviceman sent to repair my garage door. He arrived exactly at the scheduled time, fixed my door and it has never worked better, All my neighbors remarked how pleasant it was that my door no longer made the noise resembling a grinding machine. As far as Kyle, he was courteous, clean and polite. I give the company 10 stars for hiring a serviceman who is so knowledgeable, I now know more about garage doors than I ever thought I would. Great Job

- Ilene Foxe

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They did a great job. I am happy with the door and the installation.

- Bruce Ralston

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Once again. Top quality door, installation and professionalism!!!! One great door company! Ed and Pam

- Ed and pam Patton

Thank you for your review! We are happy to hear you are satisfied with your new door! We appreciate your business!

James, the technician, was punctual, knowledgeable, and had the issue spotted and fixed within minutes. He also trouble-shooted the rest of the system, and was on his was way. All within 10 minutes! I really appreciated his timeliness on a busy day like today. Many thanks to James for such care today!

- Rebecca Epperson

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Thomas was so polite very proffesional. Got the job done and I was pleased with the info to keep my doors well oiled and working properly.

- Barbara Jones

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Patrick is great. He is the reason I call Precision Door.

- Bob Barlow

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We used Precision earlier to have a garage door opener installed and repairs to the door. I got your number from the phone book and had no references, so we were very relieved and happy that we got excellent service. Based on this, I immediately thought of Precision when I decided to have a door installed. Both times a very pleasant helpful lady answered the phone, starting the process on a positive. Joe and Kyle came today to help me choose a door and explain the process (and give me the "bad news"). They were knowledgeable and explained everything well. I look forward to having a new door installed.

- Glenda Darden

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GREAT JOB!

- Ronnie Wilson

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Kyle was great! Knocked it out with no problems.

- David Oakes

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Service repair was done same day as requested. Repair tech did a great job and performed in a very professional manner.

- William and bonnie Hall

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Excellent service and responsiveness! James did a great of job of explaining what was wrong with the door and then fixed it quickly. Would definitely use again and would recommend to friends and neighbors.

- John and Heather Dreiser

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Joe was the sales tech and willingly helped me put plywood up to keep stray animals out while waiting on special order door to arrive. The installation tech did a great job of installing new door but when they ran into difficulties getting the opener that had worked to operate they started getting ready to quit. The Quality tech checked the system and had them correct their installation shortcomings. If Patrick had not shown up my review would have been very negative. The install tech did a great job but were very quick to be ready to leave the job half finished and made no offer to put plywood sheets back that Joe used to secure my premises. I'm a disabled vet and could have used some help. Liked all your techs but Joe and Patrick made the experience a success. The lady that assisted me on the phone, Emily I think, was very professional and helpful, courteous and did all she could to help insure product was what I wanted. Wish it could have been a five star experience but fell a little short. Hope your product proves to be what you and I would want it to be.

- Stephen Wilde 865-947-9453

Thank you for your review! We apologize for any inconvenience we may have caused and are doing everything we can to be sure this problem will not reoccur in the future. Please let us know if you have any issues with your new garage door and we will be sure to send someone right out for you! We appreciate your business!

He said first it would be $330.00 and said it would be a $100.00 more to get everything fixed. He only fixed springs and cable. Then it went to $590.00. When I said can you do it cheaper he went to $550.00. That is a lot more than $100.00 something. It took him less than a hour. I feel like I got cheated. I paid more than $230.00 for a 5 year warranty

- Paula Coffman

Thank you for your honest feedback. At the time of service our technician evaluated the garage door and advised of any issues that would need to be resolved so that your garage door would function properly. We pride ourselves with same day service, nights and/or weekends, the highest quality parts, honest and trustworthy employees, and the best warranties in the industry. In return our fees are a little higher then some of our competitor prices. Please call our office anytime at (865) 692-5141 should you like to discuss any further concerns. We appreciate your business are we are sorry that you were not completely satisfied.

I give you a 5 star rating! I could not get my garage door open and called for service. Kyle was here in about two hours and fixed it promptly. He was very courteous and efficient. I will definitely call Precision if I need service again and I will recommend them to my friends.

- Connie Burgess

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Our garage door broke a spring and not being new to the area we were not sure who to call. I called three garage door companies, but by far Precision was the most professional on the phone. The ladies that I spoke with were professional and knowledgable. So I booked a tech to come fix our door. They told me he would be there between 10 and 12 that same day. Kyle, the tech called me around 11 and told me he would be there in 20 min. He was! Kyle was OUTSTANDING!! Our experience was so good with Precision we ordered a new door. I can not express enough the OUTSTANDING EXPERIECE we have had with this company. Thank you for a great experience. Ed Paton

- Ed and pam Patton

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Prompt. Simple explanation of repair. Gave helpful preventive information. Great service.

- Denise Rust

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Called to make an appointment and the service tech was at our home within an hour. Very friendly and knowledgeable.

- Laura Hayden

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