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Read what people are saying
about Precision Garage Door

Precision Garage Door of Knoxville
has received 47 reviews, averaging 4.00 Stars:
Review:

Very professional
Fred Owens
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback.

James Service Provided:
Install Garage Doors
Technician:
Review:

Precision Door was prompt, had all parts needed, and completed the job quickly. Definitely will recommend to friends.
Terry Gray
A Response from: Sandy

Thank you for the 4 star review. Precision Door appreciates your business and recommendation to friends.

Josh Compton Service Provided:
Garage Door Repair
Technician:
Review:

Garage door repair was done with good results after replacing several door items like rollers & bearings but to charge $ 500.00 was way over the top. Probably will not use your service again because of cost.
Stewart Anderson
A Response from: Sandy

Thank you for the 5 star rating. Precision Door appreciates your business and honest feedback.

Patrick Service Provided:
Garage Door Repair
Technician:
Review:

Arrived on time. Quickly assessed problem with garage door opener. Had to order parts, but returned the next business day to repair door. Repairman was very professional.
JT Grevin
A Response from: Sandy

Thank you for the 4 star review. Precision Door appreciates your business and feedback.

Thomas Service Provided:
Garage Door Repair
Technician:
Review:

Prompt service professional service techs and they stand behind there work with a guarantee
Staci Shore
A Response from: Sandy

Thank you for the 4 star rating. Precision Door appreciates your business and feedback.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Patrick went way beyond the call of duty to upgrade our garage doors and openers. He worked way past normal working hours to make the door systems better than new. Thanks Patrick
George Shiner
A Response from: Sandy

Thank you for the great feedback on our technician, Patrick. Precision Door appreciates your review and your business.

Patrick Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

I am very happy with the quality of the installation, the installer and the quality operation of the equipment. However, after seeing the invoice via email I have questions on the cost. I was told if I had the work done that the service call would not be charged. Looking at the receipt there is a charge of $75.00 for the service call but a credit of $65.00 for a waved service fee. Were is the $10.00 difference and whats the difference between a service call and a service fee ? The owner shown be show a written copy of the estimate before the work is done in lieu of after and via email. Again the installer was very professional with a quality installation and equipment. I am very happy with the job except for the difinition in the service call and service fee , the $10.00 difference and the presentation of a written estimate prior to the work being done. Everything replaced except the door panels. Thank you Ron Boneau 423 / 566 - 8684
Ron Boneau
A Response from: Sandy

Ron, thank you for your honest review. I apologize for the oversight of the $10 difference. I have mailed a refund check to you for the $10. Precision Door appreciates your feedback and business.

Patrick Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Kyle, the original installer did a great job & was very interested in a "satisfied customer." At the time of the install Kyle was training another individual so Kyle worked on one door & the "trainee" worked on the other.....after a few days it became obvious that the opener Kyle had install was flawless, however, we called & asked the he come back & make the other door the same as there were several issues that had been overlooked by the trainee which Kyle corrected ...always very friendly & professional & courteous despite him having to return. Today, Tommy came out to, once again, address an issue that the "trainee" had overlooked..(the bolt that held the support arm to the drive shaft was missing...in truth I could have fixed the problem, but thought since there had been other issues with this particular door it might be prudent to allow a tech to address). Tommy was also courteous. polite, (despite this heat wave) & appreciative for our business.
Bill & Kat Eldridge
A Response from: Sandy

Bill and Kat, thank you for your review. We apologize for any inconvenience for issues overlooked by the 'trainee'. Precision Door Service appreciates your honest feedback and business.

Service Provided:
Garage Door Opener Repair
Review:

Joe was the sales tech and willingly helped me put plywood up to keep stray animals out while waiting on special order door to arrive. The installation tech did a great job of installing new door but when they ran into difficulties getting the opener that had worked to operate they started getting ready to quit. The Quality tech checked the system and had them correct their installation shortcomings. If Patrick had not shown up my review would have been very negative. The install tech did a great job but were very quick to be ready to leave the job half finished and made no offer to put plywood sheets back that Joe used to secure my premises. I'm a disabled vet and could have used some help. Liked all your techs but Joe and Patrick made the experience a success. The lady that assisted me on the phone, Emily I think, was very professional and helpful, courteous and did all she could to help insure product was what I wanted. Wish it could have been a five star experience but fell a little short. Hope your product proves to be what you and I would want it to be.
Stephen Wilde 865-947-9453
A Response from: Emily Whalen

Thank you for your review! We apologize for any inconvenience we may have caused and are doing everything we can to be sure this problem will not reoccur in the future. Please let us know if you have any issues with your new garage door and we will be sure to send someone right out for you! We appreciate your business!

Joe Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Service person did a great job and was very helpful and friendly.
Wayne Thomas
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

James Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

The quote was given the day I inquired about a purchase. I had a little difficulty getting the installation paid for & scheduled. However, they made up for it by actually installing the door the day it was delivered to them. The technicians did an excellent job installing it all and also were very thorough in explaining how everything worked!
Edna LaMotte
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Tech was very informative and quickly took care of the repair. I felt a bit of a hard sell approach to take the most expensive route but came to an agreement and the door works better than ever.
Tim Homant
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Patrick Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I am highly impressed with the response and that at 730 at night I was able to talk to a "live" customer service person.
Greg Johnson
A Response from: Chuck

Thank you for your review! We appreciate your business!

James Service Provided:
Garage Door Repair
Technician:
Review:

We recently bought a home and were not satisfied with the working of the garage door opener. Precision upgraded our garage door opener system in our prior home and we were delighted with the smooth, almost noiseless operation. Therefore, we called on Precision again shortly after we closed on our new home. The technician took care of our problem. After one week we noticed a squeaking sound each time the door was closed. We notified Precision. The technician returned without delay and fixed the problem with no charge. We remain loyal Precision customers.
Nancy and Doug Mele
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

I'm terrible with names, but the two technicians arrived in a timely manner, were neat, went straight to work and made sure everything was left as good as they found it. Thank you.
Charlotte McMahan
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

Showed up on time, gave me information on multiple choices in ways to deal with my garage door problems. Very positive experience with no pressure sales.
Sam Liford
A Response from: Jodi Cook

Thank you for your feedback! We appreciate your business!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Although I was not particularly happy with the cost of my repair, as opposed to purchasing a whole new garage door opener, I was delighted with the efficiency and completeness of repair performed by Service Technician Thomas. He knew his job and did it very well.
Stephen Hunt
A Response from: Jodi Cook

Thank you for your review! We appreciate your business!

Thomas Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Efficient friendly service Precision installed our door about 5 years ago. This week we were replacing the battery under warranty. I would definitely refer you to others. Thanks.
Wendy Howard
Patrick Service Provided:
Garage Door Opener Repair
Technician:
Review:

I saw your add on the internet as far as rating your work I was very well satisfied. Also I would like a invoice.TNX
Harold Allen
Service Provided:
Garage Door Opener Repair
Product:
Opener
Review:

Very friendly and informative technician.
Leanne Thornburgh
Patrick Service Provided:
Install Garage Doors
Technician:
Review:

I just moved to this house, & the garage door decided to not come down. Most of my belongings were still in the garage, now open for anyone to see & carry off. Precision's technician/fixer/installer Thomas was excellent. After examining the door on this older home, he explained IN GREAT DETAIL how it would be cheaper for me to just buy a new door. He showed me the figures to back himself up. I have ordered a door. I'll give another review after the door is installed.
Elizabeth Nelson
Thomas Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

I saw your ad in the Yellowbook, recalled that I may have used your company before and appreciated the $10 off for referring to the ad (I don't believe I received this discount? It doesn't appear on invoice #01022725.) A minor service request led to a much bigger repair; however, Patrick really worked with me to show me my options and the doors now purr like kittens.
Doris Narro
A Response from: Chuck

We apologize for the misunderstanding. The technician gave a discount of $105.00 at the time of service. However we will be sending you a refund for an additional discount of $10.00. We appreciate your business and strive to offer outstanding customer service and satisfaction. Thank you, Management

Patrick Service Provided:
Install Garage Doors
Technician:
Review:

AWESOME service!
William Monroe
Service Provided:
Install Garage Doors
Review:

Both technicians were polite, friendly and professional. I will use Precision for future repair work.
Mark Pratt
Service Provided:
Garage Door Repair
Review:

The service was prompt and professional. What more could you ask for...
Mike Waltz
Service Provided:
Garage Door Repair
Product:
Cables
Review:

Thomas was punctual and very professional. The total cost for repair was a bit more than I expected however.
Anthony Tesone
Thomas Service Provided:
Install Garage Doors
Technician:
Review:

Originally tried to get previous garage door company to come out, but their technician was sick with flu. Since it was Friday morning and I could not wait until Monday, I called your company from yellow pages (seen your mail ads too in past). Thomas replaced springs, adjusted roller bar assembly misaligned from original installation, and replaced bearings and rollers with repair kit(s).
helen copp
Thomas Service Provided:
Install Garage Doors
Technician:
Review:

The tech was on time. The tech assessed why door did not open. He was professional and friendly. My wife and I chose to get a new opener with pad and remotes. We hope that only future follow up work will be just as good.
Hart Downing
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Technician,(Thomas), was on time, polite, knowledgeable and efficient. I was a little bit surprised by the price tag though.
Jason Toth
Thomas Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I was most pleased with the dedication and desire to "fix the problem" Patrick showed. He went beyond the call of duty to address the problems, and was very polite.
NADIEN BROWN
Patrick Service Provided:
Garage Door Repair
Technician:
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