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Luis's Bio:
Hello, my name is Luis. I was raised in Miami, FL. I like doing outdoor activities with my family like going to the beach, boating, camping, etc. I have been married 5 years and have 2 amazing babies. I have been part of Precision for over a year and enjoy using my skills and experience to provide the best service in town!
Clinton, TN
Thank you for your review and recommendation! We appreciate your business!
Product:
Knoxville, TN
The central rail that my garage door slides up and down on had come unbolted from its mounting bracket on the garage frame and I couldn't get it realigned to bolt it back together myself, so I was worried that I had some major damage and would be hit with some costly repairs. I was pleasantly surprised and relieved when the service technician was able to realign and bolt together the rail and bracket assembly himself. He then lubricated all of my rollers and the central spring and made some adjustment to the rails and now my garage door sounds infinitely better. The technician Luis was friendly and courteous and understood what I needed right away and also gave me some recommendations for better taking care of my garage door. I was also pleased that he didn't try to sell me on expensive parts that I didn't need and he even showed up early and was done quickly, so I didn't have to spend my entire appointment window waiting around. I don't think I could ask for a better experience.
- Preston Richard
Knoxville, TN
I give you two stars for being on time and calling ahead. I paid $49 for your guy to spend 7 min and 47 seconds...yep I timed him, actually working on my garage door. When basically all he did was take a can of WD40 or silicon spray and lube the the flexible hinges. Sure am glad I didn't pay more or pay for a service call.
- Travers Hurst
We appreciate your business and are sorry that you were not completely satisfied. The $49 special that you purchase included the following: 25 Point Safety Inspection, Tune-Up, and Service Fee which is normally a total of $114.95 (a savings of $65.95). Unfortunately, we are unable to include necessary parts for that price. The $49 often times does not cover the fuel, lubrication, or the technicians time and labor. We hope that with the information given that you have a better understanding of our pricing. I have addressed the technician regarding the length of time that it took to evaluate and lubricate your garage door to ensure that a more comprehensive and thorough evaluation is performed in the future. Your feedback helps us offer the best possible customer service and satisfaction. Thank you for your business!
Eagleton Village, TN
Your promptness to our "distress" on a Sunday was very much appreciated. We are impressed with the professionalism of all of your staff. We will highly recommend your company to our friends.
- Bob and phyllis Bostick
Knoxville, TN
Luis was right on time and diagnosed immediately what was needed for repair. Finished the repair promptly and was professional. Pleased with your company and will refer your services.
- Mike Shoemaker
Product:
Knoxville, TN
Our service was conducted in an exceptionally professional manner and I would highly recommend this vendor and specialist to anyone!
- Lynn Erdmann
Product:
Pittman Center, TN
Fast response and very personable tech. We discussed short term and long term fix and he made the options very clear. I opted for the long term. I had an overall very pleasant and
- Stacy Kinlaw
Lake City, TN
Luis was very professional and knew exactly what he was doing. I would not hesitate to have him come back for any further repairs.
- David HAWKINS
Seymour, TN
Luis, knows his job well. Very friendly, efficient workmanship. Titan time to fix the sensors problem 12 minutes. He called prior to coming to verify what the problem was and came earlier then original schedule which opened up my afternoon for me to continue doing other things.
- Sheri Baldwin
Product:
Knoxville, TN
They came the next day and were on time! Diagnosed the problem (opener) replaced it for a reasonable price and completed the work within an hour. At first I said no to the repair and the tech was still nice and friendly. Said he would go ahead and lubricate the door and adjust the wheels. After I made a call and told him to go ahead and replace the opener, he had the part on his truck and quickly did the work. Luis was very professional and polite. He was in a neat uniform and drove a neat truck with the logo on it. It was easy to identitfy who he represented. He introduced himself when he came in, shook my hand and went right to work. I have always used another company, not naming names but... Williams. They are usually snippy when you call and it was going to be OVER A WEEK before they could come. I will call Precision next time from the beginning. Who wants to go over a week with a broken garage door? I am not sure which brand I have but it comes with a lifetime guarantee.
- Amy Goff
Product:
Corryton, TN
Mr. Gutierrez was very polite and professional. He arrived at the agreed to time.
- Barbara Dees
Lake City, TN
Luis was very professional and knowledgable. He was right on time with our given estimated time of arrival. He was quick and accurate with the repair. Very impressed with him. Will recommend to anyone who needs service and repair with garage doors :)
- Kyle Gardner
Product:
Loudon, TN
He was good at what he did for us.
- Sharon Arnden
Loudon, TN
As I told the young lady who asked some questions when I called, I found your Company in the phone book. I was surprised that you would come out on a Sunday and a Holiday week-end at that. Luis was here on time as promised, he called 30 minutes before he arrived. He was polite, fixed my problem, checked over everything. Well done!
- Joseph Coriaci
Sevierville, TN
Luis was very personable. He explained everything well and saved me from needing to purchase a new door. I appreciate that he didn't try to sell me a replacement door as many companies would have done.
- Robin Smith
Knoxville, TN
Came when they said they would. I thought we were just getting an estimate. However, the repair was made on the spot. Thank you very much for such speedy and efficient service.
- Sharon Clark
Knoxville, TN
We chose you from the internet because you were rated Highly and you had same day service. We could not be happier with Luis and the service we received. Your prices were in alignment with customary and usual cost. We will definitely recommend your service and we can't say enough about what a good employee you have in Luis.
- Wayne Hayden
Product:
Knoxville, TN
Luis displayed outstanding technical skills and efficiency in replacing the spring loading mechanism on my garage door and was a pleasure to meet and interact with personally.
- Paul Williamson
Knoxville, TN
Very prompt response, identified the problem and made the repairs. Courteous employees and very thorough.
- ray snyder
Maryville, TN
eyes out of alignment.
- Pam Myers
Knoxville, TN
Service was terrific. technician was on time, courteous and very proficient. I would recommend Precision to anyone. MikeB
- michael barkdoll
Product:
Loudon, TN
Service was amazing. Luis was a great technician. He answered all of our questions and made sure everything was working perfectly before he left. Would recommend to anyone!
- Lauren Bilbrey
Product:
Knoxville, TN
Called this morning and was able to get someone out to program a new remote -- selling house and this was a requirement of the contract. Thanks for the speedy and efficient service. Bob W.
- Jared & hannah Lee
Product:
Knoxville, TN
great and prompt service. Called this morning -- someone was out in no time at all.
- Jared & hannah Lee
Product:
Knoxville, TN
We have not done business with Precision until now, nor had we heard of your company. It turns out our garage door needed repair work instead of resolving one problem. What I appreciate the most was Luis' professionalism from the time he arrived until his work was completed. He showed and explained to me what was happening, what needed to be done, and what my options were. Because of the excellent service we received and the outcome of Luis' repair work, which was great work,I will indeed call on your company for future repair work and will gladly refer future customers to you. Thank you Precision and Luis.
- Theressa Ezell
Product:
Oak Ridge, TN
Luis was terrific. Diagnosed problem and fixed it. Fast and professional.
- Allen Schubert
Powell, TN
I called Precision door and was able to get same day service. I did spend a little extra on my service than expected but was able to get a five year warranty on my garage door. The technician was very personable and knowledgeable of the equipment.
- Nena Mink
Product:
Oak Ridge, TN
I want you to know that Luis does an excellent job and deserves an high commmendation.
- Richard Batt
Product:
Oak Ridge, TN
Luis does a great job and you are very lucky to have him on your staff.
- Richard Batt
Knoxville, TN
When a spring breaks on the garage door and cars are inside, it is good to know that a company will answer the repair call quickly. Luis was the service technician who came. He provided very good service and explained all of the repairs which needed to be done. I recommend your company to others.
- Carla Brown
Product:
(865) 643-8587
(865) 643-8587(865) 268-4051
(865) 268-4051(865) 275-5643
(865) 275-5643(865) 408-8914
(865) 408-8914(865) 512-6675
(865) 512-6675(865) 816-9766
(865) 816-9766(865) 268-4051
(865) 268-4051(865) 275-5643
(865) 275-5643(423) 536-9835
(423) 536-9835(865) 512-6675
(865) 512-6675(865) 408-8914
(865) 408-8914(865) 816-9766
(865) 816-9766
Luis arrived in the time given. Introduced him self and started to work accessing the problem. He was very efficient and timely on doing the work. He explained how to use the new door opener and remotes. He asked if we had any questions. We feel your charges are very reasonable and would be glad to recommend your company to everyone needing this service. Thanks again for your prompt service and excellent service staff.
- Jerry Murray