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Thomas

Thomas
Technician
Reviews: 180
Average: 4.92 stars
Background: 11/28/2012
Drug Test: 2/20/2013
Thomas has received 180 reviews, averaging 4.92 Stars:
1 2 3 4 5

Thomas's Bio:

I am 28 years old and I have lived in Knoxville my entire life. I have been working with Precision Door for over 6 years. I love my job and when I'm not at work I am working on my home, my truck, and or my dirt bike. The rest of my free time I spend with my girlfriend and friend or family.

Review:

I strongly suggest Precision door. They were here on time as scheduled. Thomas was very professional and courteous. No pressure for extra services yet willing to point out needed repairs. Job was done safely. I will be using Precision to replace 18 year old garage door when I can. Price was very reasonable. Workmanship second to none. Use these guys you won't regret it.

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

Thomas arrived about 30 minutes after my call. My problem - the door would not close. He immediately located the problem - a missing bolt. After replacing the missing bolt, he tightened all other bolts, checked complete operation of the system several times. Thomas is an excellent technician and service definitely is a 5+ star rating.

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A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Garage Door Opener Repair

Review:

Garage door had bee making noise when open and closing. Then a roller wheel had jumped the track. Thomas came out, accessed the situation, explained the worn wheels, old opener, no safety detector light and incorrect spring for this size door. The previous owner had gone a cheep as possible on many items with this house, why be different with the garage door. I decided to upgrade to a rebuild kit, ie.. rollers, springs cables. Also a new opener with safety light. Only took about 3 hours. very friendly, explained everything. I would gladly use again if the need should arise.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Rollers

Review:

5 Stars!!! Thomas was great did a fantastic job. He understood what needed to be done and was very courteous and I would recommend Precision to any of my friends.

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

Thomas was so polite very proffesional. Got the job done and I was pleased with the info to keep my doors well oiled and working properly.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

The techs were the best I have ever watched . They were here early, got the job done, and were gone. The door was repaired in less than 22 hours of my original call. The garage door has never worked as smooth as it does now . Thank you so very much. 5 star rating--really a 10! Dave Bateman

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A Response from: Emily Whalen

Thank you so very much for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

GREAT JOB!

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

My technician was prompt and efficient. He could not have been more polite.

-

A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

Prompt. Simple explanation of repair. Gave helpful preventive information. Great service.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

SO nice, helpful and fast. I even had to change my time and was treated like it was no big deal. I really appreciate this and will highly recommend this company. Thomas was my technician. Very friendly & polite. Turns out I just it wasn't even broken, just a loose screw.:)

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Repair

Review:

Thanks great job!

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Door Opener

Review:

Fantastic service. Great technician. Highly recommended!!

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Review:

Your representative was wonderful! He called 15 minutes prior to coming, was very courteous and got the job done. He repaired our garage door and we are very thankful for the great job. Definitely 5 STARS!

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A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

Thomas called about 1/2 hour before his arrival and introduced himself. He arrived on time and was very courteous and efficient during the removal of the old Wayne Dalton Torquemaster Plus system and reinstallation of a much better designed and much higher quality spring conversion system . He was very knowledgeable on the products offered by Precision Door Service and answered all of my questions without hesitation. Based on my experience, I would highly recommend Precision Door Service for the quality of service, the quality of their products, and competitive pricing. Additionally, Emily and Miranda in customer service were extremely professional and helpful in scheduling my repair quickly and providing an accurate estimate for the conversion. Well done to the Precision Door Service team.

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A Response from: Emily Whalen

Thank you so much for your review and recommendation! Your business is greatly appreciated!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

5***** Thomas was right on time and I appreciate him taking care of the garage door within 5 minutes. We have always been pleased with Precision.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

Very pleased with the prompt service. I was very taken by your ad in the telephone book, it inspired confidence and we were not disappointed. Thank you so much.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Excellent prompt service.

-

A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Cables

Review:

Five stars! Time managing to get to us during an ice/snow storm was itself impressive, he couldn't make it to the driveway due to the unplowed icy street but made it to the corner and walked in with his tools. He quickly analyzed and fixed the problem. A great relief to us as aside from having two cars trapped in the garage we were carrying our 80 pound dog down the front stairs to allow him to relieve himself as he recently had knee surgery and couldn't do stairs. Much more responsive than Williams Door which told us we had to wait four and a half days for service!

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A Response from: Emily Whalen

Thank you so much for your review! Your business is greatly appreciated!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Thank you for your fast and friendly service. Technician was knowledgeable and discussed many options with us for the best repair service. I would definitely recommend this company!

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

The technician was very nice and explained everything well.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Although no one wants to spend $ on garage door repairs, Precision made it as painless as possible. Broken spring, worn bearings, cables, rollers...all repaired quickly and professionally by Thomas. Would definately recommend to others.

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Following a telephone call we had a technician at our home in less than an hour. He was very polite, explained what had to be done, and proceeded to work quickly and efficiently. I will definitely recommend your company to others. Thank you.

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A Response from: Emily Whalen

Thank you for your review recommendation! We appreciate your business!

Service Provided:
Garage Door Opener Repair

Review:

Precision Door was able to respond within about 2 hours after the spring on my garage door broke, leaving both of my vehicles stuck inside of the garage. Thomas Wright did a very nice job repairing all of the damaged parts and got the door working in a very reasonable amount of time. Thanks for great service!

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

I would highly recommend this company. I called today and someone was at our house within 2 hours. Thomas was polite and honest. He explained the problem and provided insight on how to prevent future issues.

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

The technician quickly found my problem with my garage door and repaired it just as quickly. He was very courteous as well as professional and took the time to explain the problem. It was a pleasure doing business with this company.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

We had one of our garage doors repaired by your Service Rep yesterday and he did an outstanding job. He was personable, energetic, and handled the service at hand in a reputable manner. We have been using your competitor but will call Precision in the future. Will give you five stars Thomas.

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A Response from: Emily Whalen

Thank you very much for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Rollers

Review:

Thomas was the repair tech that handled our garage door issues. He called ahead, was on time, prepared and fixed all problems within the time frame specified. He was personable and professional. I've rarely dealt with a more reliable service and would recommend Precision without a doubt. Thanks!

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

The service tech was on time, courteous, efficient and very capable. Thank you.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Our technician was Thomas Wright, who was prompt, knowledgeable, and completed the repair well. Unexpected repairs like this are never fun, but Precision made it as painless as possible. We would recommend Precision in the future.

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

I was very pleased with the time it took to come and fix the door! The service man was very polite and very professional! I would not hesitate to recommend your company to a friend. I also liked the email before the arrival and pictures of the serviceman. That is very important when you have people coming to your home! Thank you!

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your service!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

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Precision Door Service
Office: (865) 221-7068
10525 Kingston Pike
Ste E

Knoxville, TN 37922