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Luis

Luis
Technician
Reviews: 73
Average: 4.88 stars
Drug Test: 10/17/2013
Luis has received 73 reviews, averaging 4.88 Stars:
1 2 3 4 5

Luis's Bio:

Hello, my name is Luis. I was raised in Miami, FL. I like doing outdoor activities with my family like going to the beach, boating, camping, etc. I have been married 5 years and have 2 amazing babies. I have been part of Precision for over a year and enjoy using my skills and experience to provide the best service in town!

Review:

Luis did a great job of replacing my garage door track. I give them a 5 star rating.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Repair

Product:
Belt Drive Garage Door Opener

Review:

The technician Luis was very knowledgeable and did a great job. He had all the parts needed to make the repairs with him.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Fantastic!! You have my business in the future and I will recommend you. Thank you!

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

Gear and socket kit purchased. Very satisfied with technician and service.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Repair

Review:

Your service tech was very efficient and did an admirable job.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

The young lady that took my service call was very polite as well as very professional. The service man called before he came to let me know he had received my call for help and would be responding within 1/2 hour. Upon his arrival Luis introduced himself and trouble shot the problem. He also discussed with me the available insulation kit and I decided to get it installed. During the time he was here he was the most professional service man I have ever had in my home. He was polite to a fault and very knowledgeable of our system. I look forward to his return visit tomorrow to install the insulation kit.

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A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Garage Door Opener Repair

Product:
Springs

Review:

Luis was Great! Very efficient, knowledgeable, and friendly.... he gets a 5 in all categories!

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Rollers

Review:

I recently became a member of Angie's List and your company was mentioned in a Deal of the Day about the time our garage door needed some attention. From the minute I purchased "The Deal" I knew I'd made a good decision. Jocelyn took my information and answered all the questions I had at that time in a very friendly and professional manner. When I received the confirmation email with a picture and bio of the technician that was coming to service my garage door, I was reassured that I had made a good decision. Oddly enough, Luis still exceeded our expectations. He not only performed the tune-up in a professional manner, he answered all our questions and helped up make some decisions. Thank you again, Luis. Chuck, thanks for sending your best technician to our home.

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A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Review:

Luis has been here twice. An excellent experience. He - in a moment - diagnosed our problem and the door has never worked more smoothly or quietly. He also was able to install a new door seal and fix a drafty seal. Very professional and polite person. I would recommend this company to anyone. I found them on Angie's list and the comments were overwhelmingly positive. I can see why. Thank You!

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

I chose you guys because I own a motorcycle shop that is located near your location in West Knoxville. I have used Precision before for a spring replacement, and as before I'm very happy with the work. The Tech was quick at diagnosis and equally quick in the repair. He also tightened and lubed all the hardware. The truck was clean and the Tech was very professional. 5 Stars all the way! Keep up the good work, and give that Tech a raise.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

No problem with service person Luis. --- Very polite and friendly and knowledgeable. The problem I had was the lady taking my info did not listen to the problem that needed attention and sent the repairman out and Precision does not repair the type of system that I have and she was told specifically the type and style of door opener that I had.--- Wasted time for me and wasted time for Precision and Luis the tech. Now I need to call someone else and wait again for service!!! I am not real happy at the moment!!!

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A Response from: Emily Whalen

Thank you for your review! We apologize that you were not completely satisfied with our service. At Precision Door Service we pride ourselves with the highest quality parts and excellent customer service. I apologize for the misunderstanding on behalf of the customer service representative you spoke with. We have taken the appropriate action to ensure this will not be a reoccurring problem. If you should have any other concerns, please contact our office at 865-539-3656. We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Review:

Very pleased. Tech showed up on time. Explained what we needed. Repaired the door in short time. He was very neat in appearance and pleasant to talk to. His name was Luis.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Very impressed with emails with information coming my way and the kindness of the technician. Also the timely manner.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

The service technician (Luis) was on time, professional, friendly and very knowledgeable. I will use Precision for future garage door repairs.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Employee checked my garage door and discovered it only needed a slight adjustment. He did not charge me for this. Thank you.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

Luis came to my home on time and with short notice. He called to let me know when he was on his way. Glad to see the spring replaced within two hours of my call to them.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Fantastic Service 5 star

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

I called for service at 10 a.m. and the repairman was here by 1p.m. Luis was very friendly, explained what needed to be done and did an excellent job. I was very satisfied with the work, and will call them again if we need any more work done on the garage door.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Review:

Your service was prompt and wayyy on time. The reason I choose you was, you helped me out before and I had no problem with my garage door till today and then your servicemen were very knowledgeable and found the problem in no time. So thank you for your promptness and I will use your company anytime in the future. You are my company. Sincerely, Helga Deveau

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

We recently bought a home and were not satisfied with the working of the garage door opener. Precision upgraded our garage door opener system in our prior home and we were delighted with the smooth, almost noiseless operation. Therefore, we called on Precision again shortly after we closed on our new home. The technician took care of our problem. After one week we noticed a squeaking sound each time the door was closed. We notified Precision. The technician returned without delay and fixed the problem with no charge. We remain loyal Precision customers.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Review:

First I want to say thank you to the techs and office staff for getting Luis out to my home on very short notice. NO ONE else was able to do this and I called around. Second I can't praise Luis enough for the great job he did getting my garage door working. I will need to wait for sufficient funds to effect a permanent fix but once that has been done I will be calling again to Precision Door Service. Great job a BIG 5 STARS!

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A Response from: Emily Whalen

Thank you for your review! We are happy you were satisfied with our service and fast response time. We appreciate your business and look forward to working with you in the future!

Service Provided:
Garage Door Repair

Review:

Great service. Prompt. Friendly and knew what he was doing. Would use again. 5 stars

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Review:

It was a joy to watch Luis do his work in such a professional manner. Everything went smoothly - having the right tools- and knowing how to use them on a major job made me remember the kind of service we were accustomed to years ago. He completed a door rebuild (not a small task) in a timely manner!

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A Response from: Jodi Cook

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Luis was the nicest repair man! I will recommend Precision for their great customer service. He really was top notch.

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A Response from: Jodi Cook

Thank you so much for your review and recommendation! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Doors

Review:

I will recommend Precision to anyone. Thank you and Luis for the complete satisfaction we have!!!

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A Response from: Jodi Cook

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

I'm terrible with names, but the two technicians arrived in a timely manner, were neat, went straight to work and made sure everything was left as good as they found it. Thank you.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Review:

Very fast, technician very nice, knows his job good....thank you so much.

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A Response from: Jodi Cook

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

The repair was fast and the repairman very friendly. He explained what was wrong and how he would repair the door.

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A Response from: Jodi Cook

Thank you for your review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Showed up on time, gave me information on multiple choices in ways to deal with my garage door problems. Very positive experience with no pressure sales.

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A Response from: Jodi Cook

Thank you for your feedback! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Precision Doors and Patrick Stockton are amazing. They were on time, communicated in a very timely manner, professional, efficient and knowledgeable. They saved me an enormous amount of money by rebuilding the existing doors and selling me the proper system for the house. I enjoyed having Patrick in charge and felt confident in his abilities to attend to the job at hand. I will always call Precision for every need, in every house! Thank you Patrick and Precision!

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A Response from: Jodi Cook

Thank you for your positive feedback! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Garage Doors

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Precision Door Service
Office: (865) 221-7068
10525 Kingston Pike
Ste E

Knoxville, TN 37922