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Charles

Employee Avatar
Installer
Reviews: 46
Average: 4.98 stars
Drug Test: 12/10/2013
Charles has received 46 reviews, averaging 4.98 Stars:
1 2 3 4 5

Charles's Bio:

Review:

We love our new garage doors! Precision Garage Door of Knoxville EXCELS in customer service. Everyone we talked with was professional and extremely helpful. They follow-up with you and maintain communication throughout the whole process of getting your new garage doors. They have a wonderful selection of garage doors too. A+ service ~ we highly recommend them!

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A Response from: Sandy

Thank you for the 5 star rating. Precision Door appreciates your business and recommendation to others. We are happy to hear you love your new doors. It is our pleasure to serve you.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

The workers were here when I was told they would The two guys went about their jobs with professionally. The product met my expectations. The initial presentation gave me needed information.

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A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback. We hope you are enjoying your new garage door!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

We purchased a replacement garage door after calling Precision for repair of our old one. They made a free service call and explained clearly why a new door would be more cost effective than the work required to repair the old one. We had one small problem with a panel on the new door, and they quickly, efficiently took care of that with no extra charge!

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A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback. It is our pleasure to serve you.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Great service. On time, quick and very helpful!

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A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Your installers replaced an old failing door with a new insolated door with complete new hardware. it works great and should have been replaced years ago. The new door and hardware should extend the life of my door opener by years. The installers were very courteous, knowledgeable, helpful and did an outstanding installation job. If I have additional garage door issues, your company will be the one that I call.

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A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your feedback and business. We're happy to serve you and extend the life of your opener.

Service Provided:
Install Garage Doors

Review:

Didn't really like waiting for the new door, but once it got here, it was installed very quickly and looks beautiful. Realized that wait was worth it!

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A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and value your feedback. We're happy your door turned out beautifully.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

On time, efficient and friendly. Would definitely recommend.

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A Response from: Sandy

Thank you for the 5 star review! Precision Door appreciates your business and recommendation to others. It is our pleasure to serve you.

Service Provided:
Install Garage Doors

Review:

My new garage door with windows was installed September 24th, 2015 by Charles and Christopher. They did a great job, were very courteous and knowledgeable. The door is so nice and quiet!

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A Response from: Chuck

Thank you for the 5 star rating of our install team. Precision Door appreciates your feedback and your business.

Service Provided:
Install Garage Doors

Review:

Charles and his son installed the new door and did an great job. The door was having trouble shutting and nick adjusted it a little. He done a great job also with no charge. This is why I use and tell people to use precision.

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A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and recommendation to others. It is our pleasure to serve you.

Service Provided:
Install Garage Doors

Review:

Couldn't ask for a better job on installing our new garage door!

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A Response from: Sandy

Donna and Mike, thank you for the 5 star rating! Precision Door appreciates your feedback and business. It was a pleasure serving you.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Very pleased with new Garage door, it makes a statement & no doubt adds value to our house. Service & installation was great, from office phone calls to James & Charles who did the install, excellent work, professional in every sense of the way. Thank you, would definitely recommend Precision Door of Knoxville.

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A Response from: Sandy

Thank you for your 5 star rating. Precision Door appreciates your business and recommendation.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Great customer services. Techs were helpful programming car HomeLink. Quick and efficient work to replace the garage opener.

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A Response from: Sandy

Andrew, thank you for your review. Precision Door Service appreciates your feedback and business.

Service Provided:
Garage Door Opener Repair

Product:
Opener

Review:

The door works smoothly and is attractive. The workmen were polite and efficient. About three weeks after installation the door started making noises when operated and moved roughly. A shiny new bolt and nut were found on the garage floor. When called, the workmen reappeared promptly and fixed the problem quickly. I am somewhat aghast that the loss of one bolt could cause such drastic mis-operation. I wonder also why that bolt was not tightened initially.

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A Response from: Sandy

Joan, thank you for your review. I apologize for any inconvenience due to the bolt coming loose. Precision Door Service appreciates your honest feedback and business.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

The installers were friendly and professional. The installation was completed in a timely manner.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

They did a great job. I am happy with the door and the installation.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Once again. Top quality door, installation and professionalism!!!! One great door company! Ed and Pam

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A Response from: Emily Whalen

Thank you for your review! We are happy to hear you are satisfied with your new door! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

We were pleased with the work that the installers did on May 1st but are waiting to hear from their supervisor about replacing the top panel with a shorter panel to complete the installation.

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A Response from: Emily Whalen

Thank you for your review! We are happy to report that the top panel is on order and a manager will be contacting you shortly to schedule the installation. Thank you for choosing Precision Door Service for your garage door needs. We appreciate your business!

Service Provided:
Install Garage Doors

Review:

I needed a reliable firm that would remove an original wooden garage door from my grandparents' home in Maryville and replace it with a new door. From the time I met with the estimator until the complete installation, these guys were great! The old door was extremely heavy, and they removed it, cleaned the space, and installed an efficient, beautiful new door. They even had to do some extra framing because the size wasn't exact, and it looks wonderful. Thanks so much for a great job!!

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Service was great and install looked excellent! Door was of good quality at a fair price. Technicians were very professional and courteous. Highly recommend!!!

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

The quote was given the day I inquired about a purchase. I had a little difficulty getting the installation paid for & scheduled. However, they made up for it by actually installing the door the day it was delivered to them. The technicians did an excellent job installing it all and also were very thorough in explaining how everything worked!

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

On March 23, 2015, an Amarr Stratford 300 (18 ft) and Linear PDS 800 opener were installed by Charles & Dylan. They removed the existing garage door and drive and installed the new door and drive motor in about 2 1/2 hours. Their work was excellent, and Charles explained the operation and maintenance clearly. They returned on April 2 to install the trim because the improper length was ordered and loaded on their truck for the initial installation. The door is operating very well. The products are obviously engineered for ease of assembly, and the installers are well trained for that purpose. I can not evaluate the long term reliability of the door and opener because of the recent service initiation. However, the door appears to be very well designed and manufactured. It was easy to communicate with the installers. From their information, it appears the Amarr door is superior to competitors' products because of the material and manufacturing design. Precision's expertise and competence will enable me to recommend their services to others.

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A Response from: Emily Whalen

Thank you very much for your review and recommendation! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Great Door and motor! Real Quite! Service was great and quick,they even came early! Thank you very much!

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Belt Drive Garage Door Opener

Review:

Fantastic customer service!! Great prices! Professional installers!!

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

I couldn't be happier with your service. despite the snow and icy roads you guys came on a Sunday to install a new door. I know we won't be needing a new door anytime soon but if anyone I know does I will be sending them your way. Thanks again!

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A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

The technician was friendly and knowlegeable. Thanks for your fast service. -Don Brizius

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

5 Stars all the way.... Called before they came and Mr. Cook did an Outstanding job.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

Great service!

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

Had a great experience, gave time frame when they were going to be their. They called and said they could be their in 30 minutes did a great job. Will use them again.

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A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Service Provided:
Garage Door Repair

Review:

I had issues with my garage door on a Saturday. I went on line and found Precision Door Service which offered 24/7 service. I was also impressed with their web site. I was told that Patrick would be my technician and the time lines that he would be at my house. Patrick showed up on time as promised and gave me a courtesy call before he arrived. I found Patrick to be very knowledgeable and professional. He gave me a price on rebuilding the door which he could do while he was there. I asked Patrick to give a price on replacing the door and the opener and since I had issues with my door and opener before, so I decided to replace the door and opener. Patrick made a call to his office and made arrangements to have the work done on Monday. And as promised Charles and Dylan showed up on time as promised and with a courtesy call before arriving. The installation was fast and seamless. Charles showed me where to lubricate my door every 6 months for preventive maintenance. I'm very much pleased with the price as I found to be very competitive. The service was awesome and exceeded my expectation. Precision door is all about Customer Service and Professionalism. I give them a 5 star and will recommend to my family and friends.

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A Response from: Emily Whalen

Thank you so much for your review! We appreciate your service!

Service Provided:
Install Garage Doors

Product:
Garage Door Opener

Review:

Awesome customer service. You guys are the best. Jodi was very helpful in getting the service set up. Charles and Dylan made quick work out of the garage door change and new motor installation. Thank you, wish more companies valued the customer!

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A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Garage Doors

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Precision Door Service
Office: (865) 221-7068
10525 Kingston Pike
Ste E

Knoxville, TN 37922