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Joe
Tech ID#: 1
Reviews: 39
Average: 4.97 stars

Joe

Technician
Joe has received 39 reviews, averaging:

Joe's Bio:

Originally from Charleston West Virginia. I am a Vietnam Veteran with 30 years experience in mechanical systems. I have 5 children and 11 grandchildren. When I am not working I spend all my free time with various church groups, family, fishing, and an occasional dog show.
Review:

It was a pleasure to have the warranty repair done today, fast and effective.
Melinda & steve Semer
A Response from: Sandy

Thank you for the 5 star review. It is our pleasure to service warranty repairs with no hassle. Precision Door appreciates your business.

Joe Service Provided:
Garage Door Opener Repair
Technician:
Review:

Joe was prompt and courteous. He explained my options clearly and offered me good information to make my decision.
Tom Meredith
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback.

Joe Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Great experience. I called on a Saturday morning and Joe was at my house that afternoon within the time window originally provided. He was professional and courteous. I would recommend them to anyone!
Melissa W
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and recommendation to others.

Joe Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I chose Precision because I have used them before and was satisfied with the professional people and knowledge of my repair needs. My problem was fixed and I now feel the attention I recieved has solved any future problems I might have experienced without a professionals advice. I did however forget to print and use my $15 off coupon from the website, if that can be reimbursed that would give your company a 6+ star rating!
Barry Brownlee
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback. Of course, we want the '6 star rating' and will be refunding the $15 for your website coupon. :-)

Joe Service Provided:
Garage Door Repair
Product:
Opener
Technician:
Review:

Very prompt to return service call. Within 1.5 hours Joe was here on a Saturday. He did a thorough evaluation of the problem and was very clear in explanation of solution. I feel as though he took extra time & effort to ensure we understood both problem & solution. We would definitely recommend your company and especially Joe! He is an outstanding asset to your company. Thank you!
Carroll Shanks
A Response from: Sandy

Thank you for the 5 star rating! Precision Door appreciates your business and recommendation to others. Yes, we certainly value Joe as an outstanding asset to the company.

Joe Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Quick and courteous service
John Godfrey
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback.

Joe Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Arrived on time, very professional, solved my problems, and explained in a respectful yet descriptive manner. Great Job!!!!!
Deborah Oyler
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and feedback. It is our pleasure to serve you.

Joe Service Provided:
Garage Door Repair
Technician:
Review:

Joe did a great job.
John Barbara
A Response from: Sandy

Thank you for the 5 star rating. Precision Door appreciates your business and feedback.

Joe Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Joe was very good about explaining everything and did a great job. I am very happy with the service. Will definitely recommend and use in the future. Thank you.
Michelle and jason Orsetti
A Response from: Sandy

Thank you for the 5 star review. Precision Door appreciates your business and recommendation. It is our pleasure to serve you in the future.

Joe Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Excellent experience! Very professional and courteous service performed in a timely manner. I will certainly call precision to repair any future issues.
Tom Hayden
A Response from: Sandy

Thank you for the 5 star rating. Precision Door appreciates your feedback and business. It is our pleasure to serve you.

Joe Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Joe was prompt, courteous and knowledgeable. We will definitely call on Precision Doors again for any garage door needs. Happy birthday, Joe! 5 star service!
Mike Hill
A Response from: Sandy

Mike, thank you for the 5 star review. Precision Door Service appreciates your feedback and being a loyal customer.

Joe Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Joe provided our service and was completely professional and straightforward. He listened as I explained our needs, diagnosed a solution, and got us up and running in a single service call. Couldn't ask for better service.
Ron Pevey
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Joe Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Had broken garage door RH spring. Called Precision and appointment made for 3 hours later. Joe handled service call. He was timely, knowledgeable and very professional. appreciate the personal attention and time Joe took to check the entire garage door system. This is the reason why you use a reputable company - to get the job done properly.
Greg Houpt
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Joe Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Fast service to determine repairs/replacement of total garage doors(2), openers(2) due to damaged main 18' door. Five stars so far. Installation has not been performed yet! But, if problems occur we will comment further!
Dan Conrad
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Joe Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

We used Precision earlier to have a garage door opener installed and repairs to the door. I got your number from the phone book and had no references, so we were very relieved and happy that we got excellent service. Based on this, I immediately thought of Precision when I decided to have a door installed. Both times a very pleasant helpful lady answered the phone, starting the process on a positive. Joe and Kyle came today to help me choose a door and explain the process (and give me the "bad news"). They were knowledgeable and explained everything well. I look forward to having a new door installed.
Glenda Darden
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Joe Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Joe did a fine job. Very good craftman.
William Lindsay
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Joe Service Provided:
Garage Door Repair
Technician:
Review:

Responded quickly to a broken spring. They identified other worn and failing parts, but also noted parts that were working fine and didn't need replacing. Overhaul cost more than I anticipated for just the broken spring, but the door opens more quietly and seems much more solid.
Ted Biewer
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Joe Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Joe was the sales tech and willingly helped me put plywood up to keep stray animals out while waiting on special order door to arrive. The installation tech did a great job of installing new door but when they ran into difficulties getting the opener that had worked to operate they started getting ready to quit. The Quality tech checked the system and had them correct their installation shortcomings. If Patrick had not shown up my review would have been very negative. The install tech did a great job but were very quick to be ready to leave the job half finished and made no offer to put plywood sheets back that Joe used to secure my premises. I'm a disabled vet and could have used some help. Liked all your techs but Joe and Patrick made the experience a success. The lady that assisted me on the phone, Emily I think, was very professional and helpful, courteous and did all she could to help insure product was what I wanted. Wish it could have been a five star experience but fell a little short. Hope your product proves to be what you and I would want it to be.
Stephen Wilde 865-947-9453
A Response from: Emily Whalen

Thank you for your review! We apologize for any inconvenience we may have caused and are doing everything we can to be sure this problem will not reoccur in the future. Please let us know if you have any issues with your new garage door and we will be sure to send someone right out for you! We appreciate your business!

Joe Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

I think you guys ROCK! Always helpful and kind. Five stars all the way. Thank you so much.
Darlene Collinge
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Joe Service Provided:
Garage Door Repair
Technician:
Review:

I was impressed by the knowledge and demeanor of the two men who worked on my garage door. I respect the fact that they did not try to persuade me to invest in an expensive repair. Three areas of repair were presented, and I was able to select the one I could afford. I will certainly use Precision again because of the skill and confidence of the two men who completed the job.
SUSIE BOGGS
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Joe Service Provided:
Garage Door Repair
Technician:
Review:

In the process of preparing a newly-purchased residence for occupancy, I had bought a new garage door remote and was experiencing difficulty in getting it programmed. I called Precision Garage Door and requested assistance, noting that the new tenants would be arriving in three days. An appointment was set up for the following morning. I was blown away by their follow-up email. It not only thanked me for the appointment and confirmed arrival time but also provided photos of the technicians who would be coming. After their timely arrival and resolution of my problem, I requested an evaluation of my garage door. Joe pointed out several deficiencies which would undoubtedly be problematic at some future point in time. I requested a full overhaul and as a result received a 5 year warranty. It is reassuring to know that I have eliminated one source of tenant trouble calls and can rest assured that my tenants will not have garage door problems.
Joseph Guertin
A Response from: Emily Whalen

Thank you very much for your review! We appreciate your business!

Joe Service Provided:
Garage Door Repair
Technician:
Review:

I have used Precision Door in the past - had a good experience. Today was no different. Joe was friendly and professional. Made recommendations that made sense and didn't try to sell me stuff I didn't really need. Will use Precision Door again.
Tom Conley
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Joe Service Provided:
Garage Door Repair
Technician:
Review:

Joe was great! Really nice, great to work with, and quick. He explained everything very clearly, and he knew exactly what to do to fix our door. Thank you Joe!
Kathleen Atkins
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Joe Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Great professional service. On time. Very personable. Pleasant experience. I am a repeat customer and will be in the future.
David Young
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Joe Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

We were very pleased with the service and how pleasant it was dealing with the technician and the person that took my call. We will most definitely use and recommend precision to our friends and family.
Ritchie White
A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Joe Service Provided:
Garage Door Repair
Technician:
Review:

Great job. Service call made when we needed it.
Bruce Schroer
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Joe Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Technician:
Review:

WOW!!!! When you find a company with excellent service you should let everyone know. The spring on our garage door broke and the door came crashing down. Called Precision at 8:30am Saturday by 5PM we had new springs and garage door opener. Joe, our tech did an excellent job and was very good explaining the issues and what he had done. A+
Chuck James
A Response from: Emily Whalen

Thank you so much for your review! Your business is greatly appreciated!

Joe Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

My experience with Precision Door Service and Joe (Repairman) was extremely professional and friendly from start to finish. The follow-up calls, from the office, were timely. Joe was very thorough with his evaluation, explanation, and work. If needed I will definitely use this company again and request Joe to do my repairs.
Bob Miller
A Response from: Emily Whalen

Thank you so much for your review! We appreciate your business!

Joe Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Joe was the technician who did the work on the garage door that would not lower. He diagnosed the problems, safety eyes and then rollers that needed to be replaced. He told me the price before some of the work was done. He was courteous and worked efficiently. Top rate all the way around.
Margaret Owens
A Response from: Emily Whalen

Thank you for your review! We appreciate your business!

Joe Service Provided:
Garage Door Repair
Technician:
Review:

Joe truly provided the most amazing customer service possible. He installed a new opener, gave us careful instructions how to use the new key pad, and made sure everything was operational before leaving. We would not hesitate to recommend Precision Door to our friends.
Charles Peccolo
A Response from: Emily Whalen

Thank you for your review and recommendation! We appreciate your business!

Joe Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
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